Cityside Subaru

From Joe Cizek in service, to Nathan and Mark in Sales, Citiside is unparalled in its commitment to service. they are an amazing team. mark was efficient, respectful and extremely savvy. it was a great exp Citiside is unparalled in its commitment to service. they are an amazing team. mark was efficient, respectful and extremely savvy. it was a great experience, from identifying our needs, to selecting the right car, to the incredibly rapid availability of financing and the finalized deal. just great! More

They let me test drive the car without an appointment. Worked past their normal hours to meet my offer (again, without an appointment). Very attentive to the customer's needs. Polite and not pushy like Worked past their normal hours to meet my offer (again, without an appointment). Very attentive to the customer's needs. Polite and not pushy like some of the other dealers in the area. Didn't treat their female customers like idiots. Got back to me on questions in a timely manner. I enjoyed the experience and would recommend Glen to others. More

The folks at CitySide went to great lengths to make me comfortable and give me an enjoyable and satisfying experience in buying a new car. I got a pretty good deal on exactly the car I wanted, and even g comfortable and give me an enjoyable and satisfying experience in buying a new car. I got a pretty good deal on exactly the car I wanted, and even got a lower interest rate on my loan after Nathan spoke to Subaru finance on my behalf. Everyone was organized and friendly, and they seem to be genuinely interested in delivering the best experience they can. Now I'm driving a brand new 2009 Legacy (which I am loving), and I will definitely go back there for some service and/or parts in the future. More

I was looking to buy a used MINI and I had the choice of two very similar vehicles, including one at Cityside Subaru and one at a MINI dealership. My experience at Cityside with Mark Lidano was far better two very similar vehicles, including one at Cityside Subaru and one at a MINI dealership. My experience at Cityside with Mark Lidano was far better than the other dealership. Mark really took the time to show me the car, go on a thorough test drive even though I showed up 20 minutes before closing time. He was excellent, and that's why I went with Cityside. I recommended Mark to a friend who is in the market for a new Subaru Outback. Brigitte Blas More

My experience at Cityside Subaru has been excellent. I went in feeling uncertain and uneasy about dealing with any car salesmen. Mark Lidano came over and we began talking. He was a real joy to deal wit went in feeling uncertain and uneasy about dealing with any car salesmen. Mark Lidano came over and we began talking. He was a real joy to deal with. He answered every question and request immediately. I never felt pressured, which was an enormous relief. He was very helpful in expediting the purchase of my new 2009 red Forester, which I love. He has been attentive since the purchase and has had great follow-through when I had questions. I would highly recommend him as a salesman. My only #4 rating for price has more to do with me and my own inability to sort out various pricing options and information. I truly do not know if I received the best price available because I am not very sophisticated in navigating all the information available through the internet and different dealers. But, I have nothing but good things to say about my interactions with Mark, with Laurie Gorlick and my one phone conversation setting up a service appointment. More

I am owner of 2002 Subaru Impreza that I bought new many years ago from Cityside Subaru. I have been consistently impressed with the service at the Cityside Subaru over the years. They offer practical advic years ago from Cityside Subaru. I have been consistently impressed with the service at the Cityside Subaru over the years. They offer practical advice, do not haggle about warranty coverage, and do not push service that you do not need. More importantly they stand behind their brand and their work. I recently has a costly engine problem with my car and eventhough it was out of warranty and they had no obligation to help me, they fixed the issue at no cost. There are very few dealers who will show this type of commitment to their cars. More

I can't say enough about Cityside Subaru. It started when I walked through the door when I was met by a pleasant gentlemen who welcomed me to Cityside to the beautiful building and very professional staff. I I walked through the door when I was met by a pleasant gentlemen who welcomed me to Cityside to the beautiful building and very professional staff. I had all my questions answered. The test drive was informative and very good explaining the vehicle when I was driving etc. Mark Lidano did a great job showing me the features and good things about the SUV. I couldnt have been happier when I decided to purchase a 2009 Forester Limited vehicle. When you buy a vehicle it doesnt stop there and the relationship will hopefully continue through my experience with service and how I am treated there. I was brought down and showed the service area and met the Service Manager and other staff that I would be dealing with after the purchase. Ease of convenience getting there is good where it's right off route 60 in Belmont. My financing and warranty questions were answered by Laurie a very professional account executive who showed me my options and extended warranty decisions and voted on going the "full monty" with my maintenance and extended service coverage for seven years which gives my wife peace of mind and confidence that I am covered. I am happy because my wife is happy and thats a good thing overall. Driving in style in my new Subaru !!!!!!! More

I went to CitySide early one Sunday afternoon to check out a 2009 Forester. The first thing that struck me was the great location on Pleasant Street in Belmont - convenient but not on a busy, traffic-clo out a 2009 Forester. The first thing that struck me was the great location on Pleasant Street in Belmont - convenient but not on a busy, traffic-clogged highway like Route 1. Their new headquarters is more spacious than the old Arlington site, which I'd visited when my girlfriend owned a Legacy wagon some years ago. The moment I walked in, a friendly young salesman, Don Ratcliffe, greeted me, and I could tell at once that he was knowledgable, easy-going, and not interested in the hard sell. My sense was that his main concern was hooking me up with the car that best met my needs. I told him I'd come for a test drive, and we were out on the road within 5 minutes, tooling down Pleasant St and out onto the highway in exactly the Forester model that I wanted to try, the 2.5X Limited. He knew the answer to every question I had, except for one, and he didn't hesitate to admit it nor try to pretend. When it came time to hammer out the details, Don and his manager were extremely fair, and I feel like I got an amazing amount of car for the money. I had an engagement that afternoon and thus had to return the next day to complete the paperwork, but nobody hassled or pressured me. The next day, the business manager, Laurie Gorlick, couldn't have been nicer or more constructive in helping me get the terms I needed to make the deal work. CitySide turned the prep around very quickly, and Don was only too happy to come over to my workplace in Arlington the next morning to pick me up and bring me over to take possession of the car. I've been driving since 1971 and have owned or leased a total of 11 different cars in 38 years, and the number of cars I've tried out includes dozens more. In all the time I've spent in showrooms, on test drives, or in the offices of business managers, I've never felt so well taken care of, and never gotten such a good deal. One more thing: the 2009 Forester 2.5X Limited is an unbelievably great vehicle...about $10,000 less than the Ford Escape Hybrid 4x4 I almost got, but comparable mileage and a far superior drive. Subaru's current designers are among the most sophisticated in the industry, and the new Forester is as sleek as it is practical. More

What a wonderful experience we had working with Mark! I never in a million years thought I'd have good things to say about a car salesman, but Mark was unlike any other dealer I'd ever worked with. He was never in a million years thought I'd have good things to say about a car salesman, but Mark was unlike any other dealer I'd ever worked with. He was friendly, knowledgeable, funny, fair, honest, just terrific all around. We went to four different manufacturers/dealers to find the right car for our daughter's first "new car" purchase, and when we met Mark, we had an instant rapport and the MOST positive experience. He made our daughter's first car purchase a real pleasure! More

Having never purchased a new car, I had no idea what to expect. As soon as Mark introduced himself, I instantly felt comfortable, like I was going to be treated seriously instead of like a little girl shop expect. As soon as Mark introduced himself, I instantly felt comfortable, like I was going to be treated seriously instead of like a little girl shopping for a car with mommy. Mark has a great ability to read people and knew exactly how to get along with us. We had lots of questions and Mark took every question seriously, even our "silly girl questions" like which side the gas cap is on. Mark has an incredible talent for making people feel comfortable and not at all pressured. He was able to help me be optimistic as well as realistic about price, and it was very clear that he knew this car would be MY purchase. He was the reason we came back to Cityside Subaru after looking at several other dealers and meeting with several other salesmen. I could have bought my car from any other subaru dealer, but I wanted to buy my car from Mark. He really made my first car purchase so enjoyable and easy, I would return to him for any future car purchase in a heartbeat! -"Lola" More