Cityside Subaru

After 20 years of owning Volvos--and paying their very high service costs--I wanted to buy my first Subaru. We drive a lot in Maine so the AWD was essential. Went directly to Mark Lidano at Cityside and high service costs--I wanted to buy my first Subaru. We drive a lot in Maine so the AWD was essential. Went directly to Mark Lidano at Cityside and bought an Outback. Our experience with him was close to ideal: he was very patient with long road tests and multiple family members coming by to drive at different times. His description of the models and options was very clear and thorough. He was friendly and accessible at all times. Only negative experience came around the contract and the back-and-forth around the numbers, which was hard to follow and seemed to shift along the way, and I did feel pressured. In three months we've already put 7500 miles on the car and are finding it perfect for our needs. More

Cityside Subaru is a great place. The customer service representatives are knowledgeable and friendly, the atmosphere is relaxed, with no high pressure sales. We felt comfortable asking questions, and go representatives are knowledgeable and friendly, the atmosphere is relaxed, with no high pressure sales. We felt comfortable asking questions, and got a lot of support. We have consistently used the Subaru services for maintenance, and they have continued their excellent service on that end as well. We also appreciate the fact that CitySide Subaru underwrites for WBUR! More

This was a very positive experience as far as purchasing a car at a dealership goes. I had a couple of issues with the car I purchased, each of which were addressed without excuses or lame explanations. Had a car at a dealership goes. I had a couple of issues with the car I purchased, each of which were addressed without excuses or lame explanations. Had I shopped around I might have found a better price but the service and honesty was well worth the differential. I will be interested to see what my experience will be with future service on my car. More

I have owned Subarus, mostly used, since the early 70s and all bought in Maine.I serviced them myself and it all worked out pretty well. The 4 wheel drive, later AWD was vital a few times a year, and I li and all bought in Maine.I serviced them myself and it all worked out pretty well. The 4 wheel drive, later AWD was vital a few times a year, and I like many northern New Englanders appreciated how well they ran on unplowed roads with a foot of wet snow. I have been dealing with Citiside since 1996 where I bought my first new car ever, a Legacy wagon, and had it serviced regularly. I admired the skill with which lurking troubles were diagnosed and repaired. After 133800 miles and an impending $1000 repair, I decided to buy a 2003 Legacy wagon that was on the lot. I may have paid more than Edmunds might advise, but having Citiside as a dealer makes it worthwhile and I plan to continue having it serviced regularly. I recommend Subaru and Citiside to friends whenever the subject of cars comes up. My experiences with them accounts for the above ratings. More

I am leasing a new car that I picked up through Cityside. I came in with a general idea of what I wanted and the salesperson Mark who assisted me was very attentive and helpful in the selection process. I I came in with a general idea of what I wanted and the salesperson Mark who assisted me was very attentive and helpful in the selection process. I was able to go on a fairly lengthy test drive that probably could have been extended even longer if I had wished. Plenty of time to see what the car could do. While I did some research into pricing ahead of time, I decided not to spend additional time shopping around based on the initial experience I had with Mark. My only issue came when we started to talk hard numbers. Some of the fees that seemed set in stone only a short time earlier appeared to be flexible once negotiation started. I wish I insisted on seeing the contract earlier in the process. I ended up a little confused on the breakdown of the final numbers as I didn't see the actual contract until after the negotiation. While I appeared to get more value for my trade, another fee was suddenly reduced to compensate. I love the new car and will most likely stay at Cityside for service as well. More

I found buying my first Subaru to be a terrific experience. The people at the dealership are knowledgable and it was pleasure to buy a car. I descibed my needs and was fortunate that the had in sto experience. The people at the dealership are knowledgable and it was pleasure to buy a car. I descibed my needs and was fortunate that the had in stock a few different cars that were well suited to what I wanted. I have had the car (Turbo Outback) for a 3 days and love it. More

I bought a used Subaru Forester there because of the quality of service and attention to detail. I never once felt pressured and pushed into buying something I wasn't interested in. Mark Lidano was incr quality of service and attention to detail. I never once felt pressured and pushed into buying something I wasn't interested in. Mark Lidano was incredibly patient with me as I test drove a number of cars. He was knowledgable, accommodating and made me feel very comfortable with my decision. The only problem I have is that my Forester is running so well, with virtually no problems, that it'll be years before I need to buy another one! I highly recommend CitySide! More

Mark took a lot of time for test driving the cars I was interested in and provided good information, listening to my needs and concerns. He also worked with me to get the car I wanted within the price rang interested in and provided good information, listening to my needs and concerns. He also worked with me to get the car I wanted within the price range and time frame I needed. It was an easy and pleasant experience buying my car. More

Both my Mom and I went to buy new cars here on separate visits. They were very friendly, selling the "total relationship", but then trying to pressure my Mom into buying a car at retail "before they're all visits. They were very friendly, selling the "total relationship", but then trying to pressure my Mom into buying a car at retail "before they're all gone" and trying to sound super-techy to impress me without actually explaining anything. We both ended up going to Subaru Village in Acton the next day and getting much better deals, better service, and genuinely friendly salespeople. More

I bought a new Outback from Cityside in February 2005. Was happy with the treatment by the sales and finance people; very low key and no pressure, such as if you buy this car now we can offer you these te Was happy with the treatment by the sales and finance people; very low key and no pressure, such as if you buy this car now we can offer you these terms, but not if you come back tomorrow. Subsequent service visits for either routine service or warrenty work have all been without issue. More