Cityside Subaru - Service Center

As usual, Cityside was efficient, effective and helpful I have been having my car taken care of at the dealership for years. Always, and this time has been no exception, the work was done well and efficien I have been having my car taken care of at the dealership for years. Always, and this time has been no exception, the work was done well and efficiently; those who took care of me were attentive and helpful; and it was a good experience once again. I LOVE the living-room like waiting room! Made the three or so hours I was there pass so quickly and comfortably. More

Excellent customer service per usual! Cityside service dept. always comes through with excellent personal service and quality work. It is easy to schedule appointments and they do a great Cityside service dept. always comes through with excellent personal service and quality work. It is easy to schedule appointments and they do a great job keeping customers updated on how the work is going while waiting at the dealership. More

Lost a loyal customer of 16 years My nearly-three-year-old leased Subaru Forester had a catastrophic brake failure that thankfully resulted in no injuries. I was shocked, as I've been My nearly-three-year-old leased Subaru Forester had a catastrophic brake failure that thankfully resulted in no injuries. I was shocked, as I've been driving Subarus for the last 16 years and have never had a service issue so huge and, quite frankly, scary. I had AAA tow my car to Cityside Subaru as it was the closest dealership to where my undriveable car was. I called the service center to give them a heads up and was assured that it would be a priority the next day. The brake failure happened on a Tuesday. At the end of the business day Wednesday, I still had heard nothing, so I called back. I was told that it hadn't even been looked at yet. They kept getting my name wrong. Thursday...same thing. Finally I speak to a representative (I had to call them, they never called me) who told me that it was going to cost me over $1,000 to fix, even though my car was under warranty. I had literally been planning to trade my car in for a new Subaru that weekend, so I told them to do the minimum work (still nearly $900). I was never called to say the work was completed, but finally reached someone on Saturday who let me know I could pick it up. When we get the bill, we see that the major part we are not being charged for is due to a RECALL. A little research shows this part malfunctioning caused the rest of the brake failure, yet that was not covered. I am obsessive about safety and my car, and keep all paperwork associated with it, including printing out all emails. I went through every single file and found no notification of a recall. So, no notification, then charged for the parts and services when I could have been killed by this brake malfunction. I was forced to pay the fee to drive the car off the lot, but I called Joe Cisek to contest these charges. I kept calling and got told he would call me back, and no one ever did. Finally, on my 7th (not exaggerating) attempt, I reached him, and he was out of the office and said he'd call me back. I explained the issue to him and he said he'd look into it. I get a call back (finally!) later that day that they would refund me the charges as a "goodwill gesture." While I ultimately got what I wanted, that's no goodwill gesture -- that's covering your own xxx for a HUGE mistake that could have had deadly consequences. Because I have always been in Subarus, I still planned to go to them first now that it was time for a new car (like clockwork, every 3 years, I'm in a new Subaru). Before we headed in I called asking to speak to a salesperson because I had a question about a deal I'd seen online. I told them what I currently pay and what I was looking for. The salesperson ACTUALLY laughed at me. He said that for my price range I could MAYBE get into a manual Legacy. I explained that I'd never had another Subaru dealer tell me that, and that, in fact, his dealership had worked with me before to come in at the price range I was looking at (up from my previous payments to account for inflation). He told me sorry, there was no way he'd ever be able to do that and I should look elsewhere. I took him at his word. The whole experience left me completely disgusted. I've put in a complaint to Subaru corporate, and I've switched my brand loyalty altogether after a wonderfully positive experience at Mazda, where I got all the features I wanted, better ratings in many areas, and a price that was at the same level as my 2013 Subaru. I would not recommend this dealership. More

Excellent service and friendly staff! I highly recommended Cityside Subaru for regular or unexpected service on your Subaru vehicle. The staff is friendly and knowledgeable and my service I highly recommended Cityside Subaru for regular or unexpected service on your Subaru vehicle. The staff is friendly and knowledgeable and my service was completed on-time. I dropped my car off when the service department opened (7am) and was contacted by service techs throughout the day if an issue came up with my Forester. In short, they checked with me before performing costly or complicated repairs. I have taken my Forested to Cityside many times in the past and will do so again in the future. More

oil change and tire rotation check brakes I was greatly appreciative of the time the service department took to find out what was making the noise coming from the front brakes . There was cor I was greatly appreciative of the time the service department took to find out what was making the noise coming from the front brakes . There was corrosion on the front brake assembly Joe had thought it maybe the problem. thank you More

Good service but very slow I believe I get good service at Cityside Subaru but they are very slow. I took my car in for an oil change and to rotate the tires and it took two hou I believe I get good service at Cityside Subaru but they are very slow. I took my car in for an oil change and to rotate the tires and it took two hours! Perhaps this happens because they look for other things wrong with the car so they can offer to fix it ($$$). I would rather they just did the work I asked for in a more timely manner. They do provide a very comfortable waiting area including a quiet area in which to work. More

Fast and efficient My car needed the 12 month service and I was told to go to newly opened Express service. Aside from the fact that the designated parking spots were no My car needed the 12 month service and I was told to go to newly opened Express service. Aside from the fact that the designated parking spots were not yet marked, for which I had to park a little bit farther away, service was great. It was super fast. The person at the front desk was very, very polite and explained everything very clearly. The only detail was that the technician did not reset the two warnings the car was showing in the dashboard, so I had to wait a little until the person at the front desk (Alan Thomas) performed the 4-step process to reset them both. More

Easy urgent care License plate holder fell off front of car (3 months old). Called Sales Rep, who told me to come in lat in afternoon. He alerted Service. They were License plate holder fell off front of car (3 months old). Called Sales Rep, who told me to come in lat in afternoon. He alerted Service. They were ready for me and did the quick fix while I waited. Only advice, because it was my first time using service, was that the signage at the bottom of the ramp is misleading. The sign says, "Express Service" with an arrow that points to the left down the driveway behind the building. The service entrance was actually on the left of the ramp going down, before you got to the left turn. I had to wander around for awhile before I figured out where to go. More

Express Service Center Great experience. Very friendly staff. Service was quick. I just needed an oil change and tire rotation, the new express service ecenter was perfec Great experience. Very friendly staff. Service was quick. I just needed an oil change and tire rotation, the new express service ecenter was perfect for my needs and schedule. Very convenient. More

Excellent service that takes forever My only complaint is the length of wait. The people are very friendly, they do a good job, and they give you a free car wash! My only complaint is the length of wait. The people are very friendly, they do a good job, and they give you a free car wash! More