Claremont Toyota

Always helpful and does the right thing for the customer. I’ve been here many times to service my car and as long as you have an appointment everything typically goes as planned. I’ve been here many times to service my car and as long as you have an appointment everything typically goes as planned. More

The dealership is very helpful and the team is usually very communicative. They do a good job informing you on what is going on. very communicative. They do a good job informing you on what is going on. More

Brought my car for oil change but the tech did not know how to put back the skid plate and just left the bolt hanging and on top of that I notice my fluid was not top off. Service rep offer me a hardware how to put back the skid plate and just left the bolt hanging and on top of that I notice my fluid was not top off. Service rep offer me a hardware kit replacement and check all my fluids if I bring my car back. I brought the car and they replace and fix my skid plate issues but my fluid was still not top off. Not what I expect from a Toyota dealer service. More

Attendants customer service skill need to improve. Waited a considerable amount of time to talk to him when I picked up my car. He was on the phone, there was no acknowledgment once he got off the p Waited a considerable amount of time to talk to him when I picked up my car. He was on the phone, there was no acknowledgment once he got off the phone. He passed me off to another attendant and did not communicate this to me. Which I felt was rude since I was waiting patiently to talk to him. Prior to the service I explained that the last time I got a service I drove off and it displayed wind shield wiper fluid was low. The representative said don’t worry we will take care of this. When I picked up my car and was getting ready to drive off the car windshield wiper fluid low alert displayed. I went back and requested support. The second technician came out very politely said that many times the mechanics forget to check this area. He told me he would take care it. He came out with a small bottle windshield wiper fluid and poured into the designated area. I specifically told it doesn’t appear to be enough. He replied it was sufficient. Driving into the freeway the windshield wiper fluid displayed low. Sadly I was not given appropriate service. I would been happy to pay additional. Longo Toyota provides this in the service. Frustrating!!! Over all experience was poor. Hopefully the next service improves After 3 unsuccessful attempts you will loose me as a customer. More

Every one was friendly and very helpful. Answered all the questions that we presented them. Answered all the questions that we presented them. More

I was treated with the utmost of respect and I will definitely call Luis and Lope when I need car help definitely call Luis and Lope when I need car help More

They checked the recall for my Tacoma and performed my Toyota Care services in a timely manner. Toyota Care services in a timely manner. More

1.I was leave the note when I make appointment , 2.and I was talk to Daniel the car will sound even day. 3. When I pick up the car I did confirm with Daniel. I asked is ok the alarm now? He told me is o I was talk to Daniel the car will sound even day. 3. When I pick up the car I did confirm with Daniel. I asked is ok the alarm now? He told me is ok. My car right now is yelling again! not buddy touch. My neighbor is crazy because my car will yelling every day!! I really need to fix it. More

Service advisors and other customer interaction people have always been attentive and respectful. The waiting areas are also very nice, with large TV's, coffee, tea and some snack vending machines. Seati have always been attentive and respectful. The waiting areas are also very nice, with large TV's, coffee, tea and some snack vending machines. Seating is comfortable. More

After waiting 30 minutes for my long-term service adviser, Ms. Candace take care of my required service. adviser, Ms. Candace take care of my required service. More