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Claremont Toyota - Service Center

Claremont, CA

4.4
2,500 Reviews

2,500 Reviews of Claremont Toyota - Service Center

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August 19, 2020

I never experience a great dealership like Claremont Toyota they were friendly very helpful Fast That’s Why I gived them a five starts on my review. More

by SKYSCAFFOLD25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janeth Mestas
Aug 19, 2020 -

Claremont Toyota responded

Dear Sky, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

was excellent....everyone friendly and the work was done in a timely manor. The staff all seems to be on the same page and this comes across well - GOOD JOB More

by TERRYBUTLER64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janeth Mestas
Sep 23, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

fast service love it and recommend to anyone else coming everyone should come here everyone was very kind and they were all very quick and explained everything fast. More

by JESUSCALDERON777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Sharkawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivica Zupic, Janeth Mestas
Aug 19, 2020 -

Claremont Toyota responded

Thank you for the positive feedback. We look forward to helping you on the next visit.

Aug 19, 2020 -

Claremont Toyota responded

Dear Jesus, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

I understand things are crazy right now. I was told 1.5-2 hours. Routine service took 3 hours. When I checked on my car at 3 hours, I believe I saw my paperwork sitting on the associates desk with 930 writte More

by MISHONLAZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Sharkawi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivica Zupic, Janeth Mestas
Aug 19, 2020 -

Claremont Toyota responded

Thank you for the comments and we will strive to get better on the wait times. We will be changing some processes to help customers. I hope to see you on the next visit and let us know how we did. Thank you for being a loyal customer of Claremont Toyota.

Aug 19, 2020 -

Claremont Toyota responded

Hi Mishonlazar, Thank you for taking the time to provide feedback on your recent service visit at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

July 08, 2020

2 & 1/2 hours just to change the oil...xxx!?! I know for a fact it doesnt take that long. They just dont give a s***about making people sit here all xxxx day! I HATE CLAREMONT TOYOTA!! I'll never buy anothe More

by michelle.daylene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Candace
Aug 03, 2020 -

Claremont Toyota responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 9095421613 or simply reply to this email. Thank you for making us aware of this situation.  I look forward to hearing from you. Sincerely, Ivica Zupic Customer Relations Manager Claremont Toyota zupe@claremonttoyota.com 9095421613

March 29, 2020

Awesome Service I’ve been buying cars from Claremont Toyota and using their service for about 28 years.Their service center is very special. My cars have always been More

by Toyota lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Tarin
March 21, 2020

Great Service It was a great experience. My car was done on time. The waiting area was nice too. My service adviser was very friendly and knew what to recommend. More

by Chef Shushan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil
February 14, 2020

Been going there for service on my Toyotas for years! Personnel are friendly and helpful. Only downside was the coffee machine was on the Fritz during my last visit. More

by Traveler
Recommend Dealer
Yes
Employees Worked With
Service department
February 12, 2020

The appointment was easy to schedule. The tune up was finished quickly. My service manager, Jeremy, was helpful and familiar with what services my car.my car needed. More

by Lmm12345
Recommend Dealer
Yes
Employees Worked With
Jeremy
February 03, 2020

Friendly, efficient service we’ve been coming to Claremont since 2013 for our service and have always been treated courteously and efficiently. Any questions we’ve had were addr More

by JLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Zalibra
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