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Claremont Toyota - Service Center

Claremont, CA

4.4
3,071 Reviews

3,071 Reviews of Claremont Toyota - Service Center

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August 29, 2024

Bad service if you want to get ripped off this is the place would not recommend to anyone. A 25 dollar part after install and no guarantee if it would fix the problem would cost me close to one thousand More

by JOELLUPIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Reeder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Claremont Toyota responded

Joel, We take pride in providing both quality and accurate service here, which is why this is discouraging to read. At your convenience, we'd like to learn more about what transpired, as it's never our intention to mislead any of our guests. We hope to have the opportunity to speak with you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 28, 2024

FRIENDLY STAFF. ... Always concerned to get the job done. Wonderful job working on my car. More

by SUSANABELTRAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Macias
Aug 29, 2024 -

Claremont Toyota responded

Thanks for the fantastic feedback, Susan! We're thrilled to hear you had a great experience with our friendly staff. Your satisfaction means a lot to us, and we look forward to continuing to provide top-notch service for your car! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 28, 2024

Customer service is great and the people so kindly,, I will be coming back for my oil change More

by ALMAT5504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Claremont Toyota responded

Thanks for the fantastic feedback! We’re thrilled to hear you had a great experience with our team. We look forward to seeing you again for your next oil change! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 27, 2024

My recent service at Claremont Toyota was handled with fast, friendly service. We really appreciated the easy drop off and prompt service. More

by DONNA40
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Claremont Toyota responded

Thank you, Donna! We're thrilled to hear you had a fast and friendly experience at Claremont Toyota. Our team works hard to provide excellent service, and your feedback means a lot to us. Looking forward to seeing you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 24, 2024

Dealership service department does not match competitors service specials. Service recommended a 4 wheel alignment after they completed an alignment 4 months/ 5K miles prior and vehicle performing with no a More

by PHILESQ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
Aug 26, 2024 -

Claremont Toyota responded

It's important that we provide both quality and accurate service here in our service department, which is why we appreciate you sharing these concerns. At your convenience, we'd like to learn more about this, as we value both your opinion and satisfaction. We hope to have the opportunity to speak with you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 23, 2024

Service was great, my car was taken care of while it was getting serviced. I will come back More

by MICHAELJC89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Claremont Toyota responded

Thanks, Michael! We’re thrilled to hear you had a great experience and your car was well taken care of. We look forward to welcoming you back for your next service! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 23, 2024

Luis always have a solution. Your mechanics are top notch! I am always amazed at their thoroughness More

by SPURLOCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Macias. He’s the best hands down
Aug 26, 2024 -

Claremont Toyota responded

Thank you for your stars! We’re thrilled to hear you’re impressed with Luis and our mechanics. Their dedication to providing thorough solutions is what sets us apart. We appreciate your support and look forward to continuing to exceed your expectations! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 23, 2024

My response is based on a visit to repair an air leaking tire. Very basic. However Oscar De Leon, salesman, has gone out of his way to answer any questions that I may had or have. Will recommend him to my f More

by ALFONSO.MURILLO01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Deleon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Claremont Toyota responded

Thank you for your feedback, Alfonso! We're glad to hear Oscar provided excellent service and answered all your questions. We appreciate your recommendation and look forward to helping you and your friends in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 23, 2024

I took my vehicle there multiple times due to an engine light , paid close to $500 , less than a year later same light went off I paid another $900, less than a month later same light, you guys were tryin More

by YULISCHAV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Macias
Aug 26, 2024 -

Claremont Toyota responded

We can understand your frustration that this engine light has come back on and you're disappointed with the price that was quoted to repair your vehicle. At your convenience, please contact us, as we'd like to go over the repairs that were completed previously, as well as what is recommended right now. We hope to speak with you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 23, 2024

I came in without an appt for a newly purchased used car with engine light issue. Was assigned a technician right away. Length of wait time was about 2 1/2 hrs before I was told car was going to be there fo More

by CHRISBETS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Alsalamony
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fabricio Escobal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Claremont Toyota responded

Chris, We're glad that overall you had a positive experience. We appreciate your patience and we'll be working hard to make sure we're giving our guests more of a heads-up if their vehicle is going to need to be here for the full day. We're happy you were provided with a loaner and we hope to serve you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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