Claremont Toyota - Service Center

The Service Dept serves as a professional manner, good communication skill and efficiently and timely response communication skill and efficiently and timely response More

I’ll probably start getting my vehicle serviced at Longo, where I bought it. On this visit, I had Kevin as my advisor. How we, he was less than honest. I went in for the 20k service as well as having an issu where I bought it. On this visit, I had Kevin as my advisor. How we, he was less than honest. I went in for the 20k service as well as having an issue with the radio screen blacking out and an incident where the blower motor for the A/C got real loud and then stopped working. I recorded it and SHOWED VIDEO to Kevin. At the end of the service, Kevin told me that it the tech found an aftermarket filter installed wrong, which may have caused the motor to stop working. I told him that it was a Bosch hepa filter to help with allergies and it wasn’t installed wrong, but if that was the case, simply reinstall it as it was only a few months old. He said that it had been thrown away and replaced and he didn’t want to take it out of the trash to reinstall. I asked if they had the carbon filter Toyota makes as I wanted that as a replacement. He said they didn’t. Not sure why you would throw away a new filter. So when I got my vehicle back, the paperwork stated that I stated that the blower motor wasn’t working and they couldn’t duplicate it. It failed to mention that I’d provided video showing the blower not working. The story also changed as he reported that it had a clogged filter. Again, the filter was only a few months old and if it was clogged, why didn’t Kevin show me the filter. I would’ve asked to see it if that was his original story. But I guess that can’t be verified since he threw it away. Update 12/8/2022 I spoke with Janeth Mestas in their Customer Relations Department. She took the time to listen to me in order to address my concerns, and attempted to make amends for the horrible experiences I’ve had with Claremont Toyota. I would definitely give her 5 stars for her effort as she’s truly committed to Claremont Toyota’s customers. Thank you Janeth. More

The service was great! Scott was great to work with! Will be back on the next service! Scott was great to work with! Will be back on the next service! More

Este Dealer es muy bueno, y sus empleados muy exentes, y amables, y también muy corteses. amables, y también muy corteses. More

I was pleased with the customer service. The prompt and expedited service was excellent. Thank you The prompt and expedited service was excellent. Thank you More

The staff was very friendly and respectful, my vehicle was done by the time promised was done by the time promised More

Very good service and I'm so happy with your service, everyone taking time to help me everyone taking time to help me More

I’m very glad I chose Claremont Toyota! Luis Medina was very helpful and understanding through the whole process of me getting my 2023 Toyota Corolla. Very grateful for his help !! Luis Medina was very helpful and understanding through the whole process of me getting my 2023 Toyota Corolla. Very grateful for his help !! More

Great work with the whole team. Happy Thanksgiving!!!! I am very happy with your service and professional attention and attitude towards my needs and concerns. Happy Thanksgiving!!!! I am very happy with your service and professional attention and attitude towards my needs and concerns. More

All the needed services were done. The service advisor is nice and helpful. checked in on time. short turnaround time. The service advisor is nice and helpful. checked in on time. short turnaround time. More