Mickey Hernandez

mickey hernandez in sales was very nice and professional would refer to other people to buy from him would refer to other people to buy from him More

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Mickey was a nice salesman, and was knowledgeable about Toyotas. Muhammad, floor manager is very personable in listening to any concerns you might have. The finance person I ended up having to use was very Toyotas. Muhammad, floor manager is very personable in listening to any concerns you might have. The finance person I ended up having to use was very fast, didn’t explain what each item was. I specifically said.over and over and over I did not want to buy anything extra other than the car. He pushed gap Insurance after I specifically said I don’t want to buy anything but the car. After I got home I found a 1,950 charge on my contract for oil changes and tire rotation. For 4 years or 50,000 which ever came first. I purchased a used car that already had 34,000 miles on it. I did not know that he snuck this in on my contract however, I did initial it. There was so many things to initial and sign so when I got home, I reviewed my contract and discovered this. I made two trips back to the dealer which is 55 miles one way. Unfortunately the contract was not rewritten, this amount was canceled, and that will reduce the outstanding balance of my car loan by.1,950.00. However, if the finance man had not added that on there with the rule of thumb that every thousand dollars equals $20, my car payment would’ve been $40 less a month. I understand this is where the finance department makes their money, but I specifically told him I did not want anything extra. In fact I told Mickey, my salesman, I did not want anything before I even went there. I don’t understand why the contract could not be rewritten, but I guess it would been too much trouble. After my second trip down there, I met with Danielle the finance manager and he apologized for what happened and said he would be speaking to the finance person I had. He said to rewrite the contract would be difficult so I signed a paper canceling the maintenance tire and oil change. Since I had made two trips, he had my gas tank filled. More

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I had a fantastic experience with this dealership! The staff was incredibly helpful, and made the entire process smooth and stress-free. They were upfront, honest, and truly went above and beyond to m The staff was incredibly helpful, and made the entire process smooth and stress-free. They were upfront, honest, and truly went above and beyond to make sure I was leaving with a great deal. Thank you Mickey, Mohammed, and Daniel for making a car shopping experience hassle-free. More

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I want to say thank you very much to Daniel Vidales the Financial Manager in Toyota. He was very patient with us. He explained everything about the the loan and was always very courteous and professional. Financial Manager in Toyota. He was very patient with us. He explained everything about the the loan and was always very courteous and professional. Thank you Daniel you were awsome! More

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Wonderful customer service. Sales and service departments really care about my happiness. Imber (my sales person) even checked up on me and asked about my happiness with the car Sales and service departments really care about my happiness. Imber (my sales person) even checked up on me and asked about my happiness with the car. When I buy another car, I'm coming back. More

by BARBARA.LC72 Verified Customer Verified Customer

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I worked with Avril and she was wonderful at answering my questions and providing clarity ahead of my arrival to the dealership. Mickey helped us test drive the car, and he was great, too. Financing took muc questions and providing clarity ahead of my arrival to the dealership. Mickey helped us test drive the car, and he was great, too. Financing took much longer than expected. I didn’t appreciate all the upselling. All in all, it took about 2 hours to get financing done, even though we were paying in cash. Given that I had already communicated with the dealership several times before arrival, and they gave me a list of items to bring on the day of my visit, I would have appreciated the heads up that I would also need a checkbook. It would have saved us time and money, as I ended up having to overnight my check the next day, which was an unecessary hassle. More

by Lt345 Verified Customer Verified Customer

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Staff was excellent, friendly, helpful, and professional. They made the car buying experience easy and as quick as possible. I will go back the next time I need to purchase a car. They made the car buying experience easy and as quick as possible. I will go back the next time I need to purchase a car. More

by MOOREDEBA Verified Customer Verified Customer

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I am a first-time carbuyer, and college student. I'll CUT straight to the point. They got me in a 2024 Toyota RAV 4 LE, the only feature that ceramic paint coat that you can't even tell the differen I'll CUT straight to the point. They got me in a 2024 Toyota RAV 4 LE, the only feature that ceramic paint coat that you can't even tell the difference, for 42k. They ALMOST had me in a contract to buy a base model car for the price of a Premium car. Thank the lord up above for their "system being down" that day and not letting me off the lot with a scamoblie. Please don't come here. ESPECIALLY if you're a woman. All men there and they only want one thing. To scam you. Check your paper work people. That's how I caught them. They'll tell you to look at the back of the paper with the breakdown right and even then you'll see 5k just magically appears to your total amount. It's not even on the breakdown. Ridiculous. Hope this helps! More

by CHLOE.SALAS Verified Customer Verified Customer

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Poor communication after sale. very aggressive to have you sign paper and kick you out of door; afterward, they do not give a dime. You have to be the aggressive one to reach out t very aggressive to have you sign paper and kick you out of door; afterward, they do not give a dime. You have to be the aggressive one to reach out to them to hold them to their words. Service department milks hard on my repair. I have a small side panel to be installed and minor paint touch-up which takes them 5 days and still not done. They do not give any update; waiting game it is. Overall, avoid this dealership. Enough xx with this one. More

by tijom520 Verified Customer Verified Customer

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They were really helpful to get me into exactly what I wanted and they’re patience wanted and they’re patience More

by AMANDAPEREZ25.AP Verified Customer Verified Customer

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