
Clark-Knapp Honda
Pharr, TX
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Willing to go extra mile to make sure you are happy. J. Jacob Alvarez. Excellent job. J. Jacob Alvarez. Excellent job. More
I am upset that I was told that my vehicle received a complete multi-point inspection. Yet when I checked my wiper fluid it remained empty, which is fine, I can refill it myself. The issue that worries m complete multi-point inspection. Yet when I checked my wiper fluid it remained empty, which is fine, I can refill it myself. The issue that worries me and creates doubt is that on their checklist it was marked as full. So it seems that they just check Mark off without actually fully checking. Mind you, this is twice that it's happened. At this point they're creating doubt in the integrity of their service. Not good at all. More
Salesman Jacob did not add the gap insurance to my contract. Neither Eddie from financial services after I told both of them I needed the gap insurance. They just did whatever they wanted. I’m very di contract. Neither Eddie from financial services after I told both of them I needed the gap insurance. They just did whatever they wanted. I’m very dissatisfied with their service. I will never recommend my friends or family to your dealership. More
I made the appointment for assistance with a system update and recall for the fuel pump. The following morning, the notification is still popping up and I wasn't told if the recall was resolved. Horri update and recall for the fuel pump. The following morning, the notification is still popping up and I wasn't told if the recall was resolved. Horrible experience. My car was being "serviced" for almost 6 hours and clearly nothing was fixed. More
Would not recommend service center. They did not respond to any calls nor did they provide an explanation of services performed They did not respond to any calls nor did they provide an explanation of services performed More
Yes it was amazing experience. Staff was very polite and helpful, educated and answered every question with confidence. Staff was very polite and helpful, educated and answered every question with confidence. More
I had to call the service dept. 3 times before an appointment was setup. The first 2 times they said they'd get back to me but never did. I have high praise for Christian Hern 3 times before an appointment was setup. The first 2 times they said they'd get back to me but never did. I have high praise for Christian Hernandez (sales) who was very helpful to remedy any issues I was having. If/when I purchase another Honda, it will only be because of Mr. Hernandez. More
Fue una persona muy amable para ayudarnos en lo que andavamos buscando, respondio a todas nuestras preguntas. andavamos buscando, respondio a todas nuestras preguntas. More
Maritza was very helpful and service was quick. Having coffee from external vendor was also excellent Having coffee from external vendor was also excellent More
Our salesman - Jacob Alvarez- was awesome. He has helped us in the past select the right vehicle and he helped us this time again. He’s awesome. He has helped us in the past select the right vehicle and he helped us this time again. He’s awesome. More