Classic Chevrolet Sugar Land

Classic Chevrolet Sugar Land responded

Thank you for the kind words and for choosing us for your service needs!

Classic Chevrolet Sugar Land responded

Thanks for sharing your experience! Mohammed is indeed a gem when it comes to providing top-notch service. We're thrilled he made your purchasing experience a breeze. If you ever need anything else, don't hesitate to reach out. Safe travels in your new ride!

Classic Chevrolet Sugar Land responded

Thanks for sharing your experience with us. We're thrilled to have earned your trust and your business—it means the world to us. See you for your next service!

Classic Chevrolet Sugar Land responded

Thank you for the glowing review! Michael has always been dedicated to delivering consistent and exceptional service from start to finish. If you ever need anything in the future, please don't hesitate to reach out. We sincerely appreciate your business!

Classic Chevrolet Sugar Land responded

Thank you for your feedback and for recognizing Mohammed Sadrulula's excellent service. Your concerns are important to us, and we are committed to providing and improving our transparency and customer experience. Please feel free to reach out to us directly at TiffanyandJeff@classicelite.com if you'd like to discuss your concerns further. We value your business and hope to have the opportunity to serve you better in the future.

esburch responded

I am not sure what you consider Elite about your dealership. Elite to me means above all other dealerships. And not just in sales. Classic was once a great dealership and a great sponsor to our Camaro club that I have been a member of since 2009. Back then there were actual sales personnel that actually knew about the cars that they were selling. They also did NOT have to go back and forth to the sales manager to get approval. Fast forward to 2017 when I ordered a ZL1 from Classic from such sales personnel mentioned above. But things happened at the dealership and that person among others were let go. And so began the problems at Classic. The sales guy that I was stuck with with the updates, receiving and finalizing my purchase of my ZL1 made more excuses NOT to do something than actually help a customer that was buying a $67,000 car. But I guess he didn't real give a crap. Then there was the $3000 low ball offer on my 2016 trade in. Which I ended up selling it for $3000 more at Ron Carter. Your salesperson basically told me that he wasn't going to talk to anyone to get more for my trade. I told him if it wasn't for ordering and waiting almost a year for this car I would have walked right out the door. Now years later I once again find myself at Classic to purchase another vehicle. Mind you the third one. So I searched for the 2023 Colorado Z71 that I had built on the Chevy website and found that Classic had one on order. So in October my wife and I went up there and put a deposit on this truck. NEVER was I told about the $4000 worth of xx dealer addons. Fast forward to delivery day and then during negotiations hit with the low ball trade offer again. Then the shocking addons. And your sales manager wanted me to put a dollar amount on it, in which I told him Zero for I was never informed about previously. My wife and I alway do our homework when purchasing anything, especially a vehicle. Trade value and market value of trade and the new vehicle. I was coming out of a GM lease on my 2020 Colorado which was my trade and was offered $200 dollars over my $24,800 balloon payment at lease end. I was asking 28k and I mentioned that they could sell it for 32k to 35k. So I accepted the final offer of $26500. We got there at the dealership at 10 in the morning and didn't leave until almost 4 in the afternoon. I have never had to spend that much time at a dealership making a deal on any vehicle. There was way to much of going back and forth on everything. And I haven't even gotten to the financing part and the forcing of more products on us. I thought I was just buying a truck. But had a discussion with the finance guy about the extended warranty. That it was bumper to bumber for 5 yrs and that the factory warranty only covers defects. And he couldn't tell me the difference between manufacturer defect and what the dealer warranty covered during the first 3 yrs that they overlap. Which interm means that it was only a 2yr extended warranty. I'm not quit sure what you will do towards my concerns and I am probably just wasting more of my time. And what really sticks in my head is that the salesperson kept telling me that he was there for us. Give me a break. He was there to make a sale. And don't tell me how I need to fill out a dealer survey. If you do your job and do it well I will give you high scores. But I'm NOT going to lie just to make one look better than they actually are. I too am in the service industry and I for one will sign my name onto every job that I do. For my work is my reputation. So if Classic just wants to be like all the other dealerships then you are doing a great job at it. Or do you really want to be ELITE like your name says. Because for me, I did not see Elite. Thank you and looking forward to your response.

Classic Chevrolet Sugar Land responded

Glad you liked our service and found it convenient! Thanks for choosing us. Best of wishes!