Clement Pre-Owned (St. Charles)

I'm very disappointed with the sales team of this dealership. Early last week I contacted customer service and mentioned I was interested in test driving a car. Everything was set up and I made an ap dealership. Early last week I contacted customer service and mentioned I was interested in test driving a car. Everything was set up and I made an appointment. I received a call that morning confirming that I will be coming there in the afternoon. Then again, around a hour before my appointment, I received another call double checking to see if I was coming out to look at it. I arrived before my appointment time to find out that car wasn't there and no communication from the dealer explaining that the car was in the shop getting a new transmission!!! I was very surprised no one reached out to me and explained. I was also frustrated that I drove 30 miles away to see this car. When I arrived, the salesman I talked with seemed confused and didn't understand why I showed up or why they said they had the car. The salesman that I was supposed to meet left before I got there. I have never dealt with such a unprofessional dealership. They called me and apologized and told me they would let me know when the car would be out of the shop. I found out yesterday by going back to the link that the car was posted under that it was sold! Total waste of time and would not recommend. Cant believe nobody told me about something so important, especially since the car only had 30,000 miles. Would not recommend this dealership. More

I got my car from them a year ago. Nothing but trouble since I took it off the forecourt!!! Ive had to replace the radiator, alternator, air coolant pipes, brake callipers. And the tra Nothing but trouble since I took it off the forecourt!!! Ive had to replace the radiator, alternator, air coolant pipes, brake callipers. And the transmission blew. I had the oil changes done at their service department, but because I missed an oil change by what I believe was a 1000 miles the warranty company would not pay the full amount. Said they would pay a 50/50 split, which when said and done was not a 50/50 split at all! They said I maxed out my warranty but at a 50/50 split it should have left 2500 on the warranty, but was told it “doesn’t work like that”!!!then got told that the warranty people don’t like to be called by consumers!!! Like I care what they think!!! Mission statement is a joke as well!!! Transparent my xxx!! They told me my starter motor had to be replaced too. Asked what the bottom line figure was and was told 830 to get my car home, and hour later they changed that figure too 1127!!! They take absolutely no responsibility for shoddy service whatsoever. DO NOT BUY A CAR FROM THESE PEOPLE!!! THEY ARE CROOKED. What they don’t tell you at the sale is the warranty is only worth $5000. And don’t even think about not get it done with in the 4000 mile or 4 month time frame as they will stiff you on that as well. Despite the people at the service department telling you that a couple of thousand miles over won’t make a difference to your warranty. And trust me they’ll deny telling you that. They take absolutely no responsibility for anything. They claim to be transparent and pride themselves on this and have it plastered on the walls in the service department. But this is an absolute lie, they are not transparent at all. Hidden costs await you after the work has been done. There “word” is not trustworthy and as worthless as used toilet paper. Again….. DO NOT DO BUSINESS WITH THESE CROOKS. More

They advertise a phoney 30yr/300,000 mile warranty that is only valid at their dealership. When asked if it covers local shops because I live 4 hrs away they lied and said it did. They lied about being abl is only valid at their dealership. When asked if it covers local shops because I live 4 hrs away they lied and said it did. They lied about being able to see other cars they had that I was interested in. I doubt I would trust these clowns with my $ if they had the last car on earth. Further research revealed the 'warranty' only covers $5k of repairs over the 30yr/300,000 term. We didn't even get to that part of their deception. Anyone involved with these dishonest fools should be ashamed of being associated with such a collection of trash. The car was beautiful though, but I can't do business with people like this. More

BUYER BE WARE! !!We bought a used car for our soon to be 16 year old, so she can practice and take her test in this car, and then it will be her full time car. We ha !!We bought a used car for our soon to be 16 year old, so she can practice and take her test in this car, and then it will be her full time car. We have had the car for a little over a month and used about 1 tank of gas ( driven less than 500 miles). We recently noticed it has an oil leak. We took it in and within a day we were called and it was fixed. Soon after, we noticed it was leaking again. We took it in and the repair guy told us, oh this guy is no longer here, oh this guy is no longer here. He was blaming the lack of repair on people they had to let go. He told us, they will give it a thorough look over. He called and said it was a leak where the axel meets the transmission. They fixed it (they tried to go through the extended warranty we purchased but they told us they wouldn't cover it but didn't tell us why the warranty company wouldn't cover it)They went ahead and fixed it for free. We got it back and it is still leaking. We have tried to contact the Sales team and are told its now a Service issue, even though I am pretty certain they sold us the vehicle with the leak. The Service Manager is not returning our calls so will try to drop it off again, as this issue needs to be taken care of. We went with them due to the Clement warranty and extended warranty we could get but now the car has been in the shop almost as much has we have had and no resolve and no accountability just the run around, not to mention the time, and gas spent to take it back forth from shop. More

ELIJAH is the boom! !!!! Elijah made me feel just like family. He is an amazing salesman and person. He was very attentive, quick and answered my every question. Thank y !!!! Elijah made me feel just like family. He is an amazing salesman and person. He was very attentive, quick and answered my every question. Thank you so much for helping me find my 2020 Jeep Compass Limited!!! I absolutely love it 💖 and feel like a Queen when I drive. https://share.icloud.com/photos/0e63DjCPRHUpiPYFqQLAAiNwA More

Good morning 🌞😃 once again, I’ve purchased my fourth vehicle yesterday with the most amazing Salesman, long time veteran, been in the industry for several decades, my one and only Patrick Timmeran, alwa vehicle yesterday with the most amazing Salesman, long time veteran, been in the industry for several decades, my one and only Patrick Timmeran, always on point, get you in and out with no problem, very hardworking, very experienced, hands down, thank you for everything, always, Jean Davis 👍 More

My experience with Clement went from Horrible to Amazing! !! 1st the original vehicle that me and wife were coming to sign papers on was abruptly Sold the night before it was picked up by another salesman fr !! 1st the original vehicle that me and wife were coming to sign papers on was abruptly Sold the night before it was picked up by another salesman from another location, Super Bummed out!!!! Patrick went right to work finding us options in our range via Price, Vehicle type Etc.., the vehicle we decided on when we took it home unfortunately we just didn't love it was not a good fit for us overall, so we decided to swap it in the time frame guarantee the dealership offered,(Love it or swap it) Patrick again hit the ground running and got to work finding us what we wanted, we got into our current vehicle, which WE think is a much better vehicle then the 1st vehicle we were originally coming to get(Ironic), so even though this was in the begging turning out to be a potential disaster all around ,the outcome was a Momentous Success and Experience. I thank Patrick for all his time he spent on this deal with us the countless phone calls we had, much thanks, Patrick's has a personable attitude blended with great salesman skills and is a all around caring guy ( building rapport) I can honestly say with this experience I've gained a true lasting friendship dealing with Patrick at Clement St. Charles. More

BUYER BEWARE. MY review (that I was asked to give while still in their office which should have been my first red flag) was initially 5 stars. I wonder how many of MY review (that I was asked to give while still in their office which should have been my first red flag) was initially 5 stars. I wonder how many of these 5 star reviews would still be 5 stars a few months later. We purchased a car from Clement 9 months ago. Suddenly, the car started just dieing out of no where. We took it to 3 mechanics, and no one could figure out what was wrong with it. We were finally advised to take it to the dealership. After we took the car back to Clement, it suddenly became very hard to reach them. They initially called me from a random number that did not show up on caller ID and didn't leave any voicemail. Once I figured out it was them and tried to return the calls, I was constantly put on hold and given the run around. My husband eventually gave up on phone calls and went up there. When we did finally speak with someone, we were told it would be $170 just to run a diagnostic. I agreed because what else could I do. Then we were told it would be $1300 to fix it. Which we just do not have. When I first posted my review Clement responded that $170 is industry standard for a diagnostic. I have spoken with about 4 area mechanics to get quotes for running a diagnostic and was advised by all places that they charge around $87 or less, so no it is not industry standard. I also took the car to another mechanic and showed them the list of parts Clement tried to charge me $1300 for. First they said the price was outrageous. Secondly, they said there was absolutely no way the parts listed could have anything to do with our issue. If you want to pay $6000+ for a car that will amount to scrap in 8 months, this is the right place to go. If you need reliable transportation for longer then a couple months though you may want to look elsewhere. There are a ton of reviews like mine out there, but Clement buries them with the 5 star reviews they ask for in office. Please take the time to dig and find the truth. At first I thought maybe there was no way Clement could have seen this coming. I mean hey, I'm not a mechanic. After reading so many reviews, as well as speaking to a mechanic I am beginning to realize that I don't think Clement employees any mechanics either (regardless of what they tell you) More

Nate is AWESOME. He spent so much time with me trying to get me in the exact car I wanted. He was so knowledgeable and not at all pushy. I gave him my parameters and He spent so much time with me trying to get me in the exact car I wanted. He was so knowledgeable and not at all pushy. I gave him my parameters and he didn't stray from those even once. I was so impressed with Nate that 2 days after buying my Acura from him I gave a friend his contact info because she's looking for a car too. If you need a car, call or go see Nate. I guarantee you won't be sorry. More

Just got a new ride today and Ryan was very helpful, he cared about my input of what I wanted he went above and beyond my expectations. After maybe an hour and a half we got all my paper work done and ever cared about my input of what I wanted he went above and beyond my expectations. After maybe an hour and a half we got all my paper work done and everything else that was required to drive away same day happy. Ryan Momphard was very knowledgeable about not only the car I wanted but others on the lot and at various Clement locations in Saint Louis. Thanks again, my family appreciates the hard work and dedication from all the staff at clement in Saint Charles, Mo we will definitely recommend this location for great service. More