Back

Coastal Kia

Wilmington, NC

4.8
5,859 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 5,859 reviews

May 31, 2021

Awesome experience. Great service and friendly staff. Jason Dodd is a top notch salesperson and Mike Mascavage was a great F&I person. Neither was pushy. Both were Knowledgeable and professional. Would More

by KDODD07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
Jun 01, 2021 -

Coastal Kia responded

Congratulations on your recent purchase and welcome to the family! It is wonderful to hear you had an "awesome experience." Thank you for the fantastic review and for mentioning Mike Mascavage and Jason Dodd by name. Please call us if you need anything. We are here to help. Thanks again!

May 29, 2021

Service department is friendly and efficient. They keep you informed and up to date. Howard is the best. Very customer service orientated and goes over and above More

by FRANKFRANCOS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 01, 2021 -

Coastal Kia responded

Wonderful! We sincerely appreciate the five star service review and compliments for Howard and Sam. We strive to deliver a truly exceptional experience to every client during every visit. You are an important part of our Coastal Kia family and we appreciate you! Thanks again!

May 29, 2021

Excellent service, Howard in the service department is the best They work hard to get you in and out also their waiting area and facility always nice and clean More

by MOOREBJTOY
Customer Service
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 01, 2021 -

Coastal Kia responded

Nice! Thank you for the five star service review and for recognizing Howard Ramsey and his efforts. It was thoughtful of you to compliment our facility and waiting area. We are proud of our new facility and love sharing it with our Coastal Kia family. Thanks again! Please call us if you need anything. We are here to help.

May 29, 2021

Jason has amazing customer service! Everyone at coastal is so friendly and is so willing to help you get your dream car! Thank you for an amazing experience! More

by Jwillow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Desmarest, Jason Girolami
Jun 01, 2021 -

Coastal Kia responded

You nailed it! Jason does have, "amazing customer service!" We appreciate the five star review and high marks for so many of our Coastal Kia team members. We are thrilled to hear you had "an amazing experience". Thank you for choosing Coastal Kia!

May 29, 2021

Michael Mascavage and Jason Dodd are such good people. This is my second car from Kia and with guys like this... Kia will always have my business ❤😊❤ More

by RBLACKMONSHERRIE2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
Jun 01, 2021 -

Coastal Kia responded

Thank you so much! It was thoughtful of you to mention Michael Mascavage and Jason Dodd by name. Second car from Coastal Kia.... WOW! We appreciate your loyalty and are here if you need anything. You are appreciated! Please call us if you need anything. We are here to help. Thanks again!

May 28, 2021

My salesman was friendly and knowledgeable and professional. The leasing and finance was quick and easy and I took delivery of my Kia Soul the same day. More

by BBOLDUC1954
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Jun 01, 2021 -

Coastal Kia responded

Congratulations on the purchase of your Kia Soul! We sincerely appreciate the five star review and high marks for your Product Specialist Jason Stone. We love the feedback including, "the leasing and finance was quick and easy..." We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family!

May 28, 2021

Jason, Mike, and Steve were incredibly nice and not only helped me with finding the right car but made the entire process incredibly streamlined. They also had to deal with my mother 😂 and were incredibly More

by wthurmanc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Girolami
May 28, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. It was thoughtful of you to mention Jason, Mike and Steve by name. We love the feedback including, "were incredibly nice... not only helped me with finding the right car but made the entire process incredible streamlined." Wonderful! Congratulations on your recent purchase and welcome to the Coastal Kia family. It was a pleasure to meet your mother as well. Enjoy!

May 27, 2021

Service at Coastal Kia never ceases to amaze me. All are professional, courteous and knowledgeable. I brought my vehicle in for routine maintenance and I explained to the service advisor Bob Tomlin that if More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
May 28, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and wonderful testimonial. It was thoughtful of you to mention Bob Tomlin and Howard Ramsey by name. It is wonderful to hear they exceeded your expectations during your service visit. Thank you for choosing Coastal Kia!

May 27, 2021

I really had a great time there. The people were really friendly and super helpful. I would recommend going to coastal Kia if you are wanting a great experience and great prices! More

by BAEASTIN87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
May 28, 2021 -

Coastal Kia responded

Thank you for the five star review and high recommendations! We are thrilled to hear you "had a great time" and "the people were really friendly and super helpful." Please call us if you need anything. We are here to help. Thanks again!

May 25, 2021

I always bring my car here for routine maintenance. The staff are always friendly and upfront about the costs. Bob is the best. The work is superior. I wouldn't go anywhere else. More

by aprilpatterson09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Coastal Kia responded

Thank you for the five star review and high marks for Bob Tomlin and our service department. We sincerely appreciate your compliments and unwavering loyalty. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "the work is superior... I wouldn't go anywhere else." You are appreciated. Please call us if you need anything. We are here to help. Thanks again!

...
347
...