
Coastal Kia
Wilmington, NC
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,526 reviews
Honest, respectful and friendly. Our sales representative, Kevin West, was warm and friendly. My wife is the car expert and he treated her as such. We told him I'm deaf and he made a Our sales representative, Kevin West, was warm and friendly. My wife is the car expert and he treated her as such. We told him I'm deaf and he made a conscious effort to look at me when he spoke. Heywood Macdonald in the finance department was also friendly and helpful and spoke clearly so I would understand the paperwork. We will definitely use them in the future for all our new & used car purchases. More
Great service, will always use Coastal Kia for my work. They have the best customer service, I drive over an hour just to use them because they are worth it. Never have had any complaints and never feel li They have the best customer service, I drive over an hour just to use them because they are worth it. Never have had any complaints and never feel like I'm treated differently because I am a Lady and not married. They do great honest work, and that is why I will always come to Coastal Kia. More
Good service I know that certain areas of the vehicle need servicing at different times. My suggestion is to create a payment plan with a time limit so I can affor I know that certain areas of the vehicle need servicing at different times. My suggestion is to create a payment plan with a time limit so I can afford the services when needed. Everyone cannot afford $300 to $400 at time of a specific service. This is the only real problem I have with my experience. More
Like visiting friends well done The people are great ,the service and updates perfect I would recommend the team. Also casually spoke to sales who were also great well done. Good bus The people are great ,the service and updates perfect I would recommend the team. Also casually spoke to sales who were also great well done. Good business 👍 More
Communication , via phone and email, very good. I set the appointment via email and was notified when the car was ready. I was made me aware of issues that I might , via phone and email, very good. I set the appointment via email and was notified when the car was ready. I was made me aware of issues that I might want to have addressed, which I did while I was there. I live in Hampstead so regular service here is not convenient. More
Very efficient and accommodating excellent The salesman as well as staff extremely friendly helpful and excellent. Went above and beyond to meet our needs. Absolutely will recommend to my frien The salesman as well as staff extremely friendly helpful and excellent. Went above and beyond to meet our needs. Absolutely will recommend to my friends More
N/a just doing survey N/a needed a diagnostic test done on engine. Was able to get me in within hours of call. Great customer service. Paul was extremely helpful. N/a needed a diagnostic test done on engine. Was able to get me in within hours of call. Great customer service. Paul was extremely helpful. More
Best service experience So friendly, courteous and fast! We were there for exactly the timeframe they estimated. Samuel explained the whole process in layman’s terms which ma So friendly, courteous and fast! We were there for exactly the timeframe they estimated. Samuel explained the whole process in layman’s terms which made things so easy. More
Very helpful and curtious Everyone was very friendly and kind to us. Very well hospitality toward us.i would highly recommend someone else to this dealership. All our questions Everyone was very friendly and kind to us. Very well hospitality toward us.i would highly recommend someone else to this dealership. All our questions were answered when asked. More
Efficient/friendly Listened to my problem when I was explaining what was going on with the windshield washer reservoir. He then explained what the problem might be and s Listened to my problem when I was explaining what was going on with the windshield washer reservoir. He then explained what the problem might be and stated that they would get right on it. I was pleased he got me in early because I was 20 minutes early for my appointment. More