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Coastal Kia

Wilmington, NC

4.8
5,526 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,526 reviews

January 04, 2020

Honest, respectful and friendly. Our sales representative, Kevin West, was warm and friendly. My wife is the car expert and he treated her as such. We told him I'm deaf and he made a More

by Alan Tenthoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin West, Heywood Macdonald
Jan 06, 2020 -

Coastal Kia responded

Mr. and Mrs. Tenthoff, thank you for the five star review and kudos for Kevin West and Haywood McDonald. We are thrilled to hear you had a great experience and Kevin and Haywood were able to exceed your expectations and meet your needs. Congratulations on your recent purchase! Don't forget we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We strive to deliver a "truly exceptional experience' to every client during every visit. Please call us if you need anything. We are here to help. Welcome to the Coastal Kia Family!

January 04, 2020

Great service, will always use Coastal Kia for my work. They have the best customer service, I drive over an hour just to use them because they are worth it. Never have had any complaints and never feel li More

by MJMRANCH2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Coastal Kia responded

Thank you for the wonderful five star review and gracious comments. It means the world to us that you drive over an hours to see us. We strive to deliver a "truly exceptional experience" to every client during every visit. You are an important part of our Coastal Kia team and you are appreciated. Please call us if you need anything. We are always just a phone call away. Thanks again!

January 04, 2020

Good service I know that certain areas of the vehicle need servicing at different times. My suggestion is to create a payment plan with a time limit so I can affor More

by BROOKS0774
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remembee
Jan 06, 2020 -

Coastal Kia responded

Thank you for the review and helpful feedback. Your comments have been shared with our team and we are working towards a solution to your suggestion. Thank you for choosing Coastal Kia for your service needs! Please call us if you need anything. We are here to help and hope to see you again soon.

January 04, 2020

Like visiting friends well done The people are great ,the service and updates perfect I would recommend the team. Also casually spoke to sales who were also great well done. Good bus More

by GRAMASR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam in service.
Jan 06, 2020 -

Coastal Kia responded

Thank you for the wonderful service review! It was thoughtful of you to go online and share your experience. We love the comment, "the people are great, the service and updates perfect...". We appreciate you tagging John Wigger and Sam Weisman too. We are here to serve. We look forward to seeing you during your next visit. Thank you for being an important part of our Coastal Kia Family!

January 03, 2020

Communication , via phone and email, very good. I set the appointment via email and was notified when the car was ready. I was made me aware of issues that I might More

by Bill Feige
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sam
Jan 03, 2020 -

Coastal Kia responded

Mr. Feige, thank you for the five star service review. Your gracious comments and testimonial are greatly appreciated. We realize you do not live close by and want to thank you for choosing Coastal Kia for your automotive service needs. We strive to deliver a "truly exceptional experience" to every client during every visit. Please call us if you need anything. We are here to help.

January 03, 2020

Very efficient and accommodating excellent The salesman as well as staff extremely friendly helpful and excellent. Went above and beyond to meet our needs. Absolutely will recommend to my frien More

by jeasmith39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber and Dang Njuygen
Jan 03, 2020 -

Coastal Kia responded

Thank you for the awesome five star review! Congratulations on your recent purchase from Coastal Kia. We love that you found our team to be "extremely friendly, helpful and excellent". We appreciate the recommendations as well. Don't forget we offer: *first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We strive to deliver a "truly exceptional experience' to every client during every visit. Please call us if you need anything. We are here to help. Welcome to the Coastal Kia Family!

January 03, 2020

N/a just doing survey N/a needed a diagnostic test done on engine. Was able to get me in within hours of call. Great customer service. Paul was extremely helpful. More

by MBTAYLOR318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Jan 03, 2020 -

Coastal Kia responded

Thank you for the review and gracious comments. We are thrilled to hear our service department was able to get you in quickly and address your concerns. We love the comment, "great customer service". Thank you for choosing Coastal Kia for your service needs. We strive to deliver a "truly exceptional experience" to every client during every visit. We sincerely appreciate your business. Thanks again.

January 03, 2020

Best service experience So friendly, courteous and fast! We were there for exactly the timeframe they estimated. Samuel explained the whole process in layman’s terms which ma More

by MIKEGAGNER1023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel
Jan 03, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and gracious comments. It was thoughtful of you to mention Sam Weisman by name. We love the comment, "So friendly, courteous and fast!" Your awesome review and feedback have been shared with Sam and our entire service team. Thank you for choosing Coastal Kia for your automotive needs! Please call us if you need anything. We are here to help.

January 02, 2020

Very helpful and curtious Everyone was very friendly and kind to us. Very well hospitality toward us.i would highly recommend someone else to this dealership. All our questions More

by UREINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wallace, Justine Prince
Jan 03, 2020 -

Coastal Kia responded

Great! Thank you for the great review and awesome feedback. It was kind of you to go online and share your thoughts. We appreciate the high recommendations and gracious comments. Thank you for being an important part of our Coastal Kia Family! We pride ourselves on our review scores, A+ BBB rating and loyal clients. Please call us if you need anything. We are here to help. Thanks again!

January 02, 2020

Efficient/friendly Listened to my problem when I was explaining what was going on with the windshield washer reservoir. He then explained what the problem might be and s More

by RODHAVEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

Coastal Kia responded

Wonderful ! Thank you so much for the five star service review. We are thrilled to hear our team exceeded your expectations and were able to get your vehicle in the shop earlier than expected. We strive to deliver a "truly exceptional experience" to every guest during every visit. Thank you for choosing Coastal Kia! Please let us know if you would like our Service Concierge to pick up your vehicle and drop it back off during your next service visit. We offer this free of charge to local clients. Please call us if you need anything. We are here to help.

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