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Coastal Kia
Wilmington, NC
5,525 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,525 reviews
December 18, 2019
Amazing customer service From the moment I walked in to Kia, everyone was super polite and helpful. Thank you for all your help and and diagnostics. Easy and comfortable From the moment I walked in to Kia, everyone was super polite and helpful. Thank you for all your help and and diagnostics. Easy and comfortable More
by TRACYTRITTEN
Verified CustomerEmployees Worked With
December 18, 2019
EXCELLENT CUSTOMER SERVICE AS ALWAYS Was met in the parking lot by Sam,who remembered my name,hadnt seen him in quite awhile.I was amazed that he remembered me.The service was friendly an Was met in the parking lot by Sam,who remembered my name,hadnt seen him in quite awhile.I was amazed that he remembered me.The service was friendly and easy as usual...I have been a customer for a long time,this is my 4th KIA from this dealership.I would never go anywhere else love these guys and girls. More
by MIKE1096277
Employees Worked With
SAM
December 18, 2019
Great! Good service and people, made sure I was happy and did all the work quickly and professionally. Would highly recommend and the waiting area was comfor Good service and people, made sure I was happy and did all the work quickly and professionally. Would highly recommend and the waiting area was comfortable. More
by ERNESTOFERRERI1
December 18, 2019
All of the Service Advisors were friendly We primarily worked with Sam during our visit and he was friendly, professional, and timely. Additionally, we were also assisted by another Service Ad We primarily worked with Sam during our visit and he was friendly, professional, and timely. Additionally, we were also assisted by another Service Advisor when Sam was unavailable assisting another customer and he was also incredibly helpful and friendly. More
by Tm500
Employees Worked With
We worked with Sam
December 17, 2019
Great car care Thank you Bob for always being so professional and kind each time I have been in your service area. The attention to detail impresses me each time I Thank you Bob for always being so professional and kind each time I have been in your service area. The attention to detail impresses me each time I interact with you whether over the phone or in person. Keep up the good work. More
by ALIEENPENDLETON
Employees Worked With
Bob
December 17, 2019
Great Service Sam was easy to work with and made sure we knew everything we needed to. He was thorough with his explanation and offered advice on what to do next. Sam was easy to work with and made sure we knew everything we needed to. He was thorough with his explanation and offered advice on what to do next. More
by wittkofsky
Employees Worked With
Sam
December 16, 2019
Very responsive to my needs. Courteous and dedicated staff. I bought my 2016 Kia in 2017. So far I am very pleased with it and the service. Sam was very helpful. I observed his excellent customer service skills I bought my 2016 Kia in 2017. So far I am very pleased with it and the service. Sam was very helpful. I observed his excellent customer service skills as he interacted on the phone with a customer. More
by BRENDAJORDANDAVIS
Employees Worked With
Sam
December 16, 2019
New Kia overnight Did not plan on going into Kia and leaving with a new car the next day. But I am thrilled with my new Sportage. Tyler was great to work with. He liste Did not plan on going into Kia and leaving with a new car the next day. But I am thrilled with my new Sportage. Tyler was great to work with. He listened to what I wanted and my budget restrictions and found me the right car at the right price. More
by MJCOCUZZA
Employees Worked With
Tyler Desmarest
December 16, 2019
Customer Service We went for an oil change, Sam in customer service was very good. He is one of the best customer service reps I have dealt with. We went for an oil change, Sam in customer service was very good. He is one of the best customer service reps I have dealt with. More
by PMORROW0
Employees Worked With
Sam
December 15, 2019
Sam in Service Dept. I always ask for Sam in the Service Department because he knows how to treat customers well. A shout out to Bob as well. He gave me a ride, so I cou I always ask for Sam in the Service Department because he knows how to treat customers well. A shout out to Bob as well. He gave me a ride, so I could get some Christmas shopping done instead of waiting in the Service Department. He was extremely polite and friendly. More
by FARMERWENDY75
Employees Worked With
Sam, Bob
