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Coastal Kia

Wilmington, NC

4.8
5,525 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,525 reviews

December 15, 2019

Awesome car buying experience This experience has been the best car buying experience I have ever had! Jason and Mike were very helpful and went above and beyond in helping me choo More

by KMILLS729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone, Mike Mascavage
Dec 15, 2019 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! Welcome to the Coastal Kia Family! We sincerely appreciate the feedback and gracious comments. It was thoughtful of you to mention Jason and Mike by name. Please call us if you need anything. We are here to help!

December 15, 2019

Great service Sam in service was very much on top of it and was very helpful he did a great job. I would highly recommend working with Sam. More

by TCASTEEN85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 15, 2019 -

Coastal Kia responded

Awesome! Thank you for the five star review and kudos for Sam in our service department. Your gracious comments have been shared with Sam and our entire service team. We sincerely appreciate your loyalty. Thank you for choosing Coastal Kia!

December 14, 2019

Service foot rest Great got done what I was there for done quickly, washed my car as well, for me out the door so I could get back to work doordashing. More

by AMYTRIBOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard
Dec 14, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. We sincerely appreciate the kudos and gracious comments. Don’t forget we offer a Service Concierge that will pick up your vehicle and deliver it back to you if you live local. We are here to help. Thank you for choosing Coastal Kia!

December 14, 2019

Awesome service The customer service is always awesome. They do a good job of explaining things without making me feel like the girl who knows nothing about cars, eve More

by RRIVENBARK81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Dec 14, 2019 -

Coastal Kia responded

Too funny! Thank you so much for the thoughtful review and gracious comments. We sincerely appreciate the feedback. Please call us if you need anything. We are here to help. Thanks!

December 14, 2019

Service visit Thanks Sam for great customer service. And I waited and it was done when he said it would be! They provided snacks too. And had the tv on More

by KM_COATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in service
Dec 14, 2019 -

Coastal Kia responded

Thank you for the five star service review and kudos for Sam! We sincerely appreciate the feedback and awesome testimonial. Thank you for choosing Coastal Kia!

December 14, 2019

Kia is Fantastic As always, Kia does exceptional work. I have not ever felt so comfortable having my car serviced at a dealership. They are honest, accomodating and More

by jvannostrand54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2019 -

Coastal Kia responded

Merry Christmas to you too! Your gracious comments have been shared with Sam, Bob and our entire team. We love the comment , “they are honest, accommodating and proficient in everything they do”. Wonderful! Thankful for you and your loyalty. We look forward to seeing you again after the new year.

December 14, 2019

Good Service They are concern about your vehicle being in the best working condition it can be and they will check it out before working on it and let u know what More

by HERRINGTHELMA47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman and Howard
Dec 16, 2019 -

Coastal Kia responded

Thank you for the wonderful service review. We sincerely appreciate the kudos and thoughtful comments. We are thrilled to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia!

December 14, 2019

Outstanding service Bob, as well as, the rest of your service department deliver a positive customer experience every time. Bob especially is an asset to your company and More

by GHASKELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 14, 2019 -

Coastal Kia responded

We agree! Bob Tomlin is amazing! We are lucky to have had him on our team for many years. Thank you for the kudos and gracious comments. We realize there are dozens of local service centers to choose from. Thank you for choosing Coastal Kia!

December 13, 2019

Great Customer Service Everything from the greeting in the driveway to the initial paperwork and a great shuttle ride to work exceeded my expectations! 5 Stars! When my car More

by SSALEMI13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Bob
Dec 13, 2019 -

Coastal Kia responded

Thank you so much for the five star review and awesome feedback. We are thrilled to hear you were able to enjoy our Courtesy Van Experience. Thank you for choosing Coastal Kia!

December 13, 2019

As Expected The service cost exactly what they said it would... there were no hidden costs. They were finished in the time frame they quoted and everyone was very More

by RKGILLILAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard
Dec 16, 2019 -

Coastal Kia responded

Wonderful! We sincerely appreciate the five star service review and gracious comments. It was thoughtful of you to recognize our team's efforts to deliver a great experience to you during your recent service visit. We are thrilled to hear you were able to enjoy our Customer Lounge Experience during your wait. Don't want to wait next time? Please consider taking advantage of our Service Concierge which can pick up your vehicle and deliver it back to you once your service is complete. This service is available to our clients who live in the Wilmington community. This is just another way we strive to deliver at "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

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