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Coastal Kia

Wilmington, NC

4.8
5,525 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,525 reviews

December 10, 2019

Just looking I had never driven or even ridden a Kia before so this was just a fact finding mission. When we arrived we were greeted right away by friendly staff. More

by COASTALCONCEPTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Dec 10, 2019 -

Coastal Kia responded

Thank you so much for the amazing review and kudos for Jason Stone. Congratulations on the purchase of your new Kia Sportage. You will love it! Don’t forget we offer: 1st service is free at 5000 miles, Service Concierge that will pick up your vehicle locally in Wilmington and deliver it back to you upon service completion, Courtesy Shuttle, Courtesy Wash after each service and much more. Welcome to the Coastal Kia Family!

December 10, 2019

Great experiences! Sam was outstanding. He met me at my car when I arrived and walked me into the customer service area. Sam kept me informed of the progress of my ser More

by msbh1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Dec 16, 2019 -

Coastal Kia responded

Thank you so much! We think Sam is outstanding too! He is an asset to our team and we are lucky to have him. We have shared your gracious comments with Sam and our entire Coastal Kia Team. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia for your automotive needs. We sincerely appreciate your business!

December 10, 2019

Getting new tires I had to get two new tires. One had a nail stuck in it and the other had a bubble. I call Monday to see if they had my tires in stock. They did so the More

by TROPICALKOHALAGUIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 10, 2019 -

Coastal Kia responded

Great! We are thrilled we exceeded your expectations in service. Thank you for the five star service review. We sincerely appreciate you choosing Coastal Kia for your service needs. Please call us if you need anything. We are here to help.

December 10, 2019

Great car... great price... great experience I purchased my son’s first car recently from Coastal Kia. Jake was amazing!! He listened to my concerns and was able to help me find a car for my very More

by bridgettemeyer1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
Dec 16, 2019 -

Coastal Kia responded

Wonderful! Congratulations to you and your son on your recent purchase from Coastal Kia! Thank you for recognizing Jake by name. It is great to hear you and your son had a good experience and were able to pick out the perfect car to meet his needs. We can't thank you enough for shopping local and choosing our team to do business with. Welcome to the Coastal Kia Family! We are here if you need us. Thanks again!

December 10, 2019

Friendly Salesman was friendly and patient and tried to get us a good deal. Very knowledgeable and always made sure our questions were answered. Great job. More

by pahon44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Tucket
Dec 11, 2019 -

Coastal Kia responded

Thank you for the kudos and gracious comments. We sincerely appreciate the feedback. Please call us if you need anything. Thanks again!

December 10, 2019

First service after buying my Kia Telluride. Was met by the service manager as soon as I drove up. He told me how long it would take and he was exactly right. Nice lounge with wifi and snacks. More

by TWLARSON56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Coastal Kia responded

Wonderful! We are thrilled to hear you had a pleasant experience during your recent service visit. We are happy to hear they exceeded your expectations and your wait was comfortable. We know you are enjoying your new Kia Telluride. Don't you just love it? Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

December 10, 2019

My salesman was wonderful. Steve Kramer My experience was very nice. Everyone was so professional. They made the decision to purchase a new card. Painless everyone was knowledgeable and very More

by ROYZGYRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Dec 16, 2019 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! It was thoughtful of you to go online and leave such an amazing five star review while recognizing Steve Kramer's efforts too. We strive to deliver a "truly exceptional experience" to every client during every visit. Welcome to the Coastal Kia Family! Don't forget your first service is free at 5000 miles. We hope to see you again soon. Thanks again!

December 10, 2019

Awesome Service! Jason Stone was won! He couldn't have been more accomodaring. I will definitely recommend Coastal Kia to friends! Thank you for all your help! I Love More

by Lynnekronholm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Dec 16, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Soul! You will love it! It was thoughtful of you to mention Jason Stone by name. He does a fantastic job each and every day and his clients just love working with him. We appreciate the recommendations and amazing review. Thank you for choosing Coastal Kia!

December 10, 2019

Exceptional Service First rate from start to finish. Friendly welcome, good communication, excellent facilities. Friendly and courteous driver. All work performed was More

by WILLIAM.VANCE22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly the driver and I think Sam in service both 5 star.
Dec 16, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing review and great feedback. It was thoughtful of you to mention Kelly and Sam by name. Your gracious comments have been shared with them and our entire service team. It was kind of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

December 09, 2019

Amazing We were immediately welcomed with a friendly smile and courteous attitude. Adam is newer and still adjusting to everything, but we were very patient w More

by caitlin.summer0812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam, Mike
Dec 09, 2019 -

Coastal Kia responded

You are so welcome! Congratulations on your recent purchase from Coastal Kia. Thank you for being patient with Adam in that he is one of our newest team members. We are thrilled to hear you had a great experience. Thank you for choosing Coastal Kia! Welcome to the family.

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