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Coastal Kia

Wilmington, NC

4.8
5,568 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,568 reviews

December 16, 2019

Very responsive to my needs. Courteous and dedicated staff. I bought my 2016 Kia in 2017. So far I am very pleased with it and the service. Sam was very helpful. I observed his excellent customer service skills More

by BRENDAJORDANDAVIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 16, 2019 -

Coastal Kia responded

Sam is amazing and it was thoughtful of you to recognize his customer service skills. Thank you for awesome review and feedback.We realize there are dozens of local service centers to choose from. We sincerely appreciate you choosing our service department at Coastal Kia. Don't forget we offer a Concierge Service that can pick up your vehicle and deliver it back to you when your service has been completed. This is available for clients who live locally in the Wilmington community. We look forward to seeing you during your next visit. Please call us if you need anything. We are here to help. Thanks again!

December 16, 2019

New Kia overnight Did not plan on going into Kia and leaving with a new car the next day. But I am thrilled with my new Sportage. Tyler was great to work with. He liste More

by MJCOCUZZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
Dec 16, 2019 -

Coastal Kia responded

Thank you so much for the amazing review! Congratulations on your new Kia Sportage purchase. It was thoughtful of you to mention Tyler by name. We love that he exceeded your expectations and met your budget restrictions. We pride ourselves on delivering a "truly exceptional experience" to every guest during every visit. Don't forget we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Welcome to the Coastal Kia Family! Please call us if you need anything, we are here to help. Thanks again!

December 15, 2019

Sam in Service Dept. I always ask for Sam in the Service Department because he knows how to treat customers well. A shout out to Bob as well. He gave me a ride, so I cou More

by FARMERWENDY75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Bob
Dec 15, 2019 -

Coastal Kia responded

Great! Thank you so much for the wonderful service review. We are thrilled to hear you were able to enjoy our Courtesy Van Experience. Thank you choosing our Service Department at Coastal Kia!

December 15, 2019

Awesome car buying experience This experience has been the best car buying experience I have ever had! Jason and Mike were very helpful and went above and beyond in helping me choo More

by KMILLS729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone, Mike Mascavage
Dec 15, 2019 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! Welcome to the Coastal Kia Family! We sincerely appreciate the feedback and gracious comments. It was thoughtful of you to mention Jason and Mike by name. Please call us if you need anything. We are here to help!

December 15, 2019

Great service Sam in service was very much on top of it and was very helpful he did a great job. I would highly recommend working with Sam. More

by TCASTEEN85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 15, 2019 -

Coastal Kia responded

Awesome! Thank you for the five star review and kudos for Sam in our service department. Your gracious comments have been shared with Sam and our entire service team. We sincerely appreciate your loyalty. Thank you for choosing Coastal Kia!

December 14, 2019

Service foot rest Great got done what I was there for done quickly, washed my car as well, for me out the door so I could get back to work doordashing. More

by AMYTRIBOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard
Dec 14, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. We sincerely appreciate the kudos and gracious comments. Don’t forget we offer a Service Concierge that will pick up your vehicle and deliver it back to you if you live local. We are here to help. Thank you for choosing Coastal Kia!

December 14, 2019

Awesome service The customer service is always awesome. They do a good job of explaining things without making me feel like the girl who knows nothing about cars, eve More

by RRIVENBARK81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Dec 14, 2019 -

Coastal Kia responded

Too funny! Thank you so much for the thoughtful review and gracious comments. We sincerely appreciate the feedback. Please call us if you need anything. We are here to help. Thanks!

December 14, 2019

Service visit Thanks Sam for great customer service. And I waited and it was done when he said it would be! They provided snacks too. And had the tv on More

by KM_COATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in service
Dec 14, 2019 -

Coastal Kia responded

Thank you for the five star service review and kudos for Sam! We sincerely appreciate the feedback and awesome testimonial. Thank you for choosing Coastal Kia!

December 14, 2019

Kia is Fantastic As always, Kia does exceptional work. I have not ever felt so comfortable having my car serviced at a dealership. They are honest, accomodating and More

by jvannostrand54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2019 -

Coastal Kia responded

Merry Christmas to you too! Your gracious comments have been shared with Sam, Bob and our entire team. We love the comment , “they are honest, accommodating and proficient in everything they do”. Wonderful! Thankful for you and your loyalty. We look forward to seeing you again after the new year.

December 14, 2019

Good Service They are concern about your vehicle being in the best working condition it can be and they will check it out before working on it and let u know what More

by HERRINGTHELMA47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman and Howard
Dec 16, 2019 -

Coastal Kia responded

Thank you for the wonderful service review. We sincerely appreciate the kudos and thoughtful comments. We are thrilled to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia!

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