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Coastal Kia

Wilmington, NC

4.8
5,521 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,521 reviews

December 04, 2019

Service Visit Great reception and fast service. Very nice wait area.Sam Weismann greeted me at my driving up and the process was quickly and efficiently started More

by STONEMANJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman-very helpful and friendly.
Dec 05, 2019 -

Coastal Kia responded

Thank you for the kudos for Sam Weisman and awesome five star service review! We are thrilled to hear you were able to take advantage of our Courtesy Lounge Experience. Please let us know if you live local and would like to take advantage of our Service Concierge that can pick up your vehicle at home or work and deliver it back to you upon completion. This is just another way we are able to offer a "truly exceptional experience" to each client during every visit. Thank you for choosing Coastal Kia!

December 03, 2019

Came in to have engine diagnostic s run in response to seeing "check engine light" on for two days. Diagnostics discovered no major issues. The front wipers were replaced and the cabin More

by bill.am68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Coastal Kia responded

Thank you for the great feedback and awesome service review. It was thoughtful of you to mention John Wigger by name. Your gracious comments have been shared with John and our entire service team. We realize there are dozens of local service centers to choose from in the Wilmington community. We appreciate you choosing our factory trained service consultants and technicians. Please call us if you need anything. We are here to help.

December 03, 2019

Thankful for fitting me in! I came in on Black Friday in the afternoon sometime after 1 pm with no appointment and explained the issue to the service department . Realizing it wa More

by BRITTOSTYLE18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Coastal Kia responded

Wonderful! We hate you had service concerns Black Friday but are thrilled to hear we were able to get you back on the road that same day. It was very kind of you to go online and share your thoughts and testimonial. We sincerely appreciate it. We are here to help. Thanks again for the gracious comments and please don't hesitate to reach out if you need anything. We strive to deliver a "truly exceptional experience" to every guest during every visit. Thanks again!

December 03, 2019

Purchased a new car. It was a hassle-free, non-pressured experience with Kelvin and Haywood "shooting straight" and not trying to "sell" me. Plus, my objectives in purcha More

by jee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson and Haywood
Dec 04, 2019 -

Coastal Kia responded

Fantastic! Congratulations on your recent purchase from Coastal Kia! Your gracious comments have been shared with Kelvin, Haywood and our entire team. It was thoughtful of you to mention them by name. We love the comment "it was a hassle-free, non-pressured experience".Thank you for that. Don' forget we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Welcome to the Coastal Kia Family!

December 02, 2019

Great service Coastal Kia has been the best dealer experience I have ever had. I travel 218 mile round trip just to get my Optima serviced, and have never been dis More

by mrmoen2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Coastal Kia responded

Awesome! We are humbled by your review and loyalty. It means the world to us to have you drive 218 miles round trip to have your Kia Optima serviced with our team. Thank you for that! We love that we exceed your expectations during every visit. Your business and loyalty is very important to us. Thank you for choosing Coastal Kia! We are just a phone call away. Please call us if you need anything.

December 02, 2019

Great service Came in with a slight pulling so I thought I needed an alignment. Luckily, I didn't. With the temperature change, my tire sensors were triggered. They More

by wchilcote
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Coastal Kia responded

Thank you so much for the awesome five star service review. We love to hear "everything went smoothly" ... and you "enjoyed coming in". Great! Thank you for choosing Coastal Kia for your automotive needs. We are here to help if you need anything. Thanks again!

December 01, 2019

great folks staff was awesome. treated you like they knew you right from the start. never look forward to buying a vehicle but they made it a not so bad experienc More

by FIVEFRAZIERS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin, Dogukan, finance guy(sorry didn't get his card)
Dec 02, 2019 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! We are happy to hear our staff treated you like family. Don't forget we offer: :*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Welcome to the Coastal Kia Family; home of the "truly exceptional experience". Please call us if you need anything. We are here to help. Thanks again!

December 01, 2019

Oil change and wash Coastal Kia continues their streak of excellent customer service. I stopped in with no appointment for an oil change. They were very accommodating and More

by KGONZALES1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review and gracious comments. We are happy to hear you found our service department to be accommodating and helpful. We are thrilled you had time to enjoy our Courtesy Wash too. Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit.

December 01, 2019

I got an oil change and the service was very good. Did not have to wait very long. Liked the ability to get a coffee and snack. More

by KBHOGUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Coastal Kia responded

Thank you for the great service review and awesome comments. We are thrilled you were able to enjoy our Customer Lounge Experience. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

December 01, 2019

Buying a new car.. For me it is nerve racking purchasing something expensive and being tied to a car payment for such a long period of time..I have to say the folks at More

by TAMSFOR88
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dogukan Imir and Howard Ramsey
Dec 02, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Sorento from Coastal Kia! We sincerely appreciate the five star review and kudos for Dogukan. It is great news to hear our team exceeded your expectations and met your goals. Thank you for choosing Coastal Kia. We know you will enjoy your new Kia Sorento for years to come. Welcome to the Coastal Kia Family!

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