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Coastal Kia

Wilmington, NC

4.8
5,521 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,521 reviews

November 28, 2019

Oil leak I am from Maryland but the oil smell was too strong to ignore so I made an appointment to have the car examined for a possible oil leak . None was fou More

by rlatwo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Nov 29, 2019 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. It is wonderful to hear our service team was able to address your concerns. We sincerely appreciate the kudos for Sam and are thrilled to hear you were comfortable during your wait. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

November 28, 2019

Excellent service and friendly staff I had a very pleasant experience on my visit. The staff was very knowledgeable and was able to explain to me everything they were doing to my vehicle More

by Spike15179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Coastal Kia responded

Thank you so much for the five star service review. We are thrilled to hear you found our staff to be knowledgeable and they kept you well informed during your service visit. Don't forget if you live locally in Wilmington our Service Concierge can pick up your vehicle and deliver it back to you once your service is complete. We strive to deliver a "truly exceptional experience" to every client during every visit. Welcome to the Coastal Kia Family!

November 28, 2019

Went in for a Telluride, left with a Sorento Steve Kramer was an awesome sales rep. He was personable, laid back and knowledgeable. We originally went to look at the Telluride but found a Sorento More

by juliadeaton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Nov 29, 2019 -

Coastal Kia responded

Thank you for the wonderful review! We appreciate the kudos for Steve Kramer and are thrilled you found him to be "personable, laid back and knowledgeable". Congratulations on your Kia Sorento purchase. You will love it! It is wonderful to hear you are "so excited". Welcome to the Coastal Kia Family! We look forward to seeing you again soon.

November 28, 2019

The whole dealership was outstanding The salesman was great about keeping us informed on the telluride we wanted and the other people were friendly as well and the salesman did Avery good More

by PINKELEPHANT76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael mascavage,dogukan Izmir there was a couple more but did not get their names
Nov 29, 2019 -

Coastal Kia responded

Awesome! Congratulations on the purchase of your new Kia Telluride. You will love it. We strive to treat our clients the way we wish to be treated. Don't forget we offer: "*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in our Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Welcome to the home of the "truly exceptional experience". Please call us if you need anything. We are here to serve.

November 27, 2019

Great as Usual Have had a Kia vehicle for many years. The service is always excellent and the service team members are friendly and experienced. At this point I woul More

by wendy0672
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Nov 29, 2019 -

Coastal Kia responded

Great! Thank you for letting us earn your trust. We sincerely appreciate the five star service review and gracious comments. As a convenience we have a Service Concierge that can pick up your vehicle and deliver it back to you once the service is complete if you live in the Wilmington community. Let us know if you would like to take advantage of this service during your next service appointment. Thank you for choosing Coastal Kia!

November 27, 2019

Awesome Service This Dealership was awesome. Everyone was so friendly. It made you feel right at home. They were very respectful in what was needed and worked very ha More

by SHAENAROBBINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nigal and McDonald
Nov 27, 2019 -

Coastal Kia responded

Thank you so much for the awesome review and kudos for our Coastal Kia Team! We appreciate the feedback. It was extremely thoughtful of you to mention Nigal and Haywood McDonald by name. Your wonderful review has been shared with them along with our entire team. Welcome to the Coastal Kia Family! Please call us if you need anything, we are here to help. Thanks again!

November 27, 2019

3000 mile service check As always service was great. Wait time was less than an hour. Friendly atmosphere and clean waiting area. Every one very friendly. Thank you very mu More

by bevsews603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review. It is wonderful to hear you were able to take advantage of our Customer Lounge Experience. and that you found our team to be friendly and expedient. We realize there are dozens of local service centers to choose from. Thank you for choosing Coastal Kia!

November 27, 2019

Salesman Adam Gonzalez was extremely courteous and knowledge Arrived at the dealership on Saturday Adam immediately spoke to me and asked if I was being helped he took me inside and we began talking about what I More

by WILLIAMSWEPSON
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Adam Gonzalez Mr Uber Patrick
Nov 27, 2019 -

Coastal Kia responded

Fantastic! We sincerely appreciate the kudos for Adam. Thank you so much for the wonderful review. We strive to treat our clients the way we wish to be treated. We are thrilled to hear Adam and our team were patient with you and were able to work with your busy schedule. Welcome to the Coastal Kia Family. Don't forget your first service is free at 5000 miles. Please call us if you need anything. We are here to help!

November 26, 2019

Service experience I have had nothing but great service when bringing my Kia Soul in for service. Hands down, Coastal Kia has the best service experience in town. High More

by JSTOLFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
November 26, 2019

Quick and understanding Came in for a service before work, they got me in and out in less than an hour to allow me to be to work on time. Amazing customer service. More

by HOW_AW03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine
Nov 26, 2019 -

Coastal Kia responded

We love the comment, "amazing customer service". Thank you for that! We sincerely appreciate the five star review and gracious comments. We are thrilled to hear our team completed your service visit quickly. Please let us know if you would like us to pick up your vehicle from your work next time and deliver it back to you. Our Service Concierge can make this happen! Thank you for choosing Coastal Kia. Please call us if you need anything.

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