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Coastal Kia

Wilmington, NC

4.8
5,516 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,516 reviews

November 06, 2019

Friendly and efficient and fast. Fast,efficient and friendly service. Has a very nice customer service lounge. They offer free coffee and other drinks and snacks while you wait. More

by JOSEPHFIZER54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. We sincerely appreciate it. Our service team is thrilled to hear you were able to enjoy our Customer Lounge Experience. We love the comment, " fast, efficient and friendly service". Don't forget if your schedule next time will not allow you to wait with your vehicle, we have a Service Concierge that will pick up your vehicle and drop it back off after your service is complete and we have washed your vehicle free of charge. We pride ourselves on being home of the "truly exceptional experience". Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

November 05, 2019

Definitely the best Coastal Kia's Service Department has the best customer service, the best waiting area, the best people, and it is so easy to see that they truly want More

by whitneyh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Nov 06, 2019 -

Coastal Kia responded

Wow! Thank you so much for this amazing testimonial. We sincerely appreciate the gracious comments and five star service review. We love that we have earned your trust and you are a "lifelong customer". We pride ourselves on our reviews, A+ BBB rating and customer service rewards including "Best Automotive Dealer". Please call us if you need anything. We are here to help. Thanks again for being such an important part of our Coastal Kia Family!

November 05, 2019

I’m so happy that the Finance manager Michael Miscavage spent hours to do everything to make sure that I was leaving there in a brand new car I have never had a brand new car so this meant and does mean th More

by M&M Trant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Nov 06, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing five star review. Congratulations on the purchase of your new Kia! It was extremely thoughtful of you to mention Michael Mascavage and Steve Kramer by name. We love hearing you had the "best car buying experience ever". Don' forget we offer: ":*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. We deliver a "truly exceptional experience" to every client during every visit. Welcome to the Coastal Kia Family! Enjoy your new Kia and call us if you need us.

November 04, 2019

Amazing I was completely stressed out over the car I had. I was desperate. Kevin and Michael were amazing. I’ve got the car I wanted. Great job guys. Thank yo More

by LAURELLYNNP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin West and Michael and Uber
Nov 04, 2019 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! Welcome to the family. We are thrilled to hear Kevin and Michael were able to exceed your expectations and relieve your stress. Don't forget we offer:*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. We are here to serve. We strive to treat our Coastal Kia Family the way we wish to be treated. Thanks again. Please call us if you need anything.

November 04, 2019

Feel like family First, I was able to book my appointment online and also confirm my appointment online as well. I arrived a few minutes early, and they took me back More

by DM.SHEPPARD69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Howard Ramsey
Nov 04, 2019 -

Coastal Kia responded

Thank you so much for the five star service review. It was thoughtful of you to mention Howard by name. We sincerely appreciate your gracious comments. Don't forget our Service Concierge will pick up your vehicle and deliver it back to you once the service has been performed and the courtesy car wash is completed. This is just a small part of what makes home of the "truly exceptional experience". Thank your for choosing Coastal Kia. Please let us know if you need anything. We are here to help.

November 03, 2019

Very accommodating Coastal Kia, once more, did a wonderful job servicing our car and living up to their well-earned reputation of courtesy, friendliness and professional More

by KIPLINGSMOM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Coastal Kia responded

Awesome! Thank you so much for the five star service review and gracious comments. We appreciate your loyalty. We simply love the comment "living up to their well-earned reputation of courtesy, friendliness and professionalism". We are thrilled that we are able to exceed your expectations. Please call us if you need anything. We are here for you and ready to help. Thanks again.

November 03, 2019

new car I went to the dealership to have my antenna fixed on my kia and ended up trading out my kia for a new one. That was not my plan but so excited to make More

by Kiaforte2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sam weisman
Nov 04, 2019 -

Coastal Kia responded

How exciting! Congratulations on your new Kia purchase from Coastal Kia. It was thoughtful of you to recognize Dogukan's efforts and we are thrilled that Dogukan and Michael were able to exceed your expectations. Don't forget we offer: *first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment and more. We are the home of the "truly exceptional experience". Welcome to the Coastal Kia Family! We look forward to seeing you again soon.

November 03, 2019

Excellent The quality of service was great. The service department manager was very friendly. He went over everything thoroughly. There were no hidden surprises More

by stnldbb8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Coastal Kia responded

Wonderful! Thank you so much for the five star service review. We love the comment, "the quality of service was great". We realize there are dozens of local service centers to choose from. We appreciate you choosing Coastal Kia! Please call us if you need anything. We are here to help.

November 03, 2019

Top Notch Service I took my daughter's car in for 2 issues. The technician quickly determined the reason was due to an aftermarket item that was causing electrical iss More

by CHEYENNE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob from the service department
Nov 04, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and for mentioning Bob by name. We appreciate it so much. It is wonderful to hear our team quickly and efficiently returned your vehicle to factory standards and fixed your concerns. We are thrilled we have earned your trust and your business. Thank you for choosing Coastal Kia!

November 02, 2019

New battery installation They were very responsive when the battery in my car died. They got my car in and out in a timely manner. They treated me very well. More

by ENCRETIRED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Coastal Kia responded

Great news! We hate you had battery concerns recently. We appreciate the kudos and great service review. We realize our client's time is precious and try to do everything in our power to get you back on the road safely and quickly. Don't forget we offer a Service Concierge that will pick up your vehicle and drop it off after service completion. Oh... and don't forget the free courtesy wash after service too. Thank you for choosing Coastal Kia! We look forward to seeing you again soon.

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