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Coastal Kia

Wilmington, NC

4.8
5,487 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,487 reviews

September 18, 2019

Always a good visit I’ve been using this service center since I move here from Augusta. Sam has been my main point of contact. But the rest of the team has alway stepped More

by BUXY4201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service center team and Kevin West
Sep 19, 2019 -

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to mention Sam by name. Being a retired device representative you realize the importance of delivering information and service quickly and efficiently. We respect your opinion and appreciate your feedback. Thanks again. Please call us if you need anything. We are here to help. Coastal Kia Wilmington, NC

September 18, 2019

Quick and efficient I was in and out of the service center in under 30 mins. This was the first visit with this vehicle so my oil change/tire rotation was free! Great j More

by DLCUYLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Coastal Kia responded

Fantastic review... thank you! We are excited to hear you were in and out quickly during your first service visit. Thank you for the comment, "Great job". We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for being such an important part of our Coastal Kia Family. You are appreciated. Thanks again.

September 18, 2019

Great service beginning to end I was greeted by the service advisor immediately as I pulled. Very friendly, received a call with the diagnosed problem which was covert under warra More

by CMD1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Coastal Kia responded

Thank you for the five star review and thoughtful comments. We are happy to hear you were able to take advantage of our courtesy car wash after your service was completed. It was kind of you to mention the diagnosis process was seamless.. Thank you for choosing Coastal Kia!

September 17, 2019

Very efficient visit, excellent service provided The service team at Coastal Kia exceeded any expectations that I had for this visit (and I already had a high opinion of this dealership and it’s sale More

by Phil M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 17, 2019 -

Coastal Kia responded

Wonderful! Thank you so much for the five star review. We are thrilled to hear our Coastal Kia team exceeded your expectations. This is what WE LOVE TO HEAR ! It was thoughtful of you to go online and share your thoughts. Thank you for being a Coastal Kia Ambassador. We sincerely appreciate your loyalty and business. Please call us if you need anything. We are here to help!

September 17, 2019

I thought I knew what I wanted John Sullivan was so patient with me; I came to test out a Soul, then I wanted to drive a Mazda, then a Honda...which I did...John suggested that Spor More

by Heather P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Sep 18, 2019 -

Coastal Kia responded

Fun! Congratulations on the purchase of your new Kia Niro. You will love it! We appreciate the five star review and thoughtful comments regarding your experience with John Sullivan. Our philosophy is to be the home of the "truly exceptional experience". We are thrilled we were able to earn your business. Welcome to the Coastal Kia Family!

September 17, 2019

Great, Honest Service! Thank you, Tyler for making my trade in and new vehicle purchase experience a great one! Your customer service, friendliness, patience (with my car More

by LUZVELEZ7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
Sep 17, 2019 -

Coastal Kia responded

Congratulations on your recent new vehicle purchase from Coastal Kia! We appreciate the five star review and gracious comments. It was thoughtful of you to mention Tyler by name. Please call us if you need anything. We are here to help. Your warm comments are appreciated more than you know. Thanks again. Welcome to the Coastal Kia Family!

September 17, 2019

Every little issue becomes "no problem at all" Sales and service are the best. We have bought a new car as well as a used one at Coastal Kia and only service our cars there as well. More

by LA.THOMASITA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Sep 17, 2019 -

Coastal Kia responded

Thank you for the five star review and for your loyalty to Coastal Kia! We hope you are enjoying your new and used Coastal Kia vehicles. It was thoughtful of you to describe both our sales and service departments as "the best". We pride ourselves on treating our clients the way we wish to be treated. Thank you for being such an important part of our rapidly growing Coastal Kia Family!

September 17, 2019

Great service! A+A+A+ Great service! Awesome customer service. Short wait. Nice waiting area. No hassels. Highly recommend them. Easy to talk too. Will definitely go More

by ALLISONICOLEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard, service
Sep 18, 2019 -

Coastal Kia responded

Thank you! We love our A+ report card. We appreciate the testimonial and amazing feedback regarding your recent service visit. Thank you so much for the five star review!. We realize there are dozens of local service centers to choose from. We appreciate you trusting your vehicle with our factory trained technicians and service consultants. Thanks again.

September 17, 2019

First oil change I brought our Kia Soul in for its 1st oil change, and I didn't realize that it was free. Oil changed, tires rotated and a free car wash. Thank you eve More

by ROBINNEWTONMOULTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am sorry, I am not good with names but the service department was great. We appreciate all that you do.
Sep 18, 2019 -

Coastal Kia responded

Fantastic! We are thrilled your first service visit went well and you were able to enjoy our Complimentary Courtesy Wash Program. We strive to treat our clients the way we wish to be treated. Thank you for being such an important part of our rapidly growing Coastal Kia Family. Please call us if you need anything. We are here to help.

September 17, 2019

No job too small When AAA could not fix my flat tire because of a locking lug nut, the Kia service department gave me the number of a towing company that took the car More

by LA.THOMASITA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weissman
Sep 18, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. We were happy to help. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to serve.

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