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Coastal Kia

Wilmington, NC

4.8
5,492 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,492 reviews

August 21, 2019

In and out repair Came in with a low tire pressure issue. Having just had the same message, that time with a subsequent flat tire, I was a little wary. The receptioni More

by Lynne 25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey, Bob Tomlin
Aug 21, 2019 -

Coastal Kia responded

Wonderful! We are thrilled Howard in our service department was able to address your tire pressure concerns quickly and efficiently. We sincerely appreciate the five star review. It was thoughtful of you to mention Howard by name. Please call us if you need anything. We are here to help. Thanks again.

August 21, 2019

Satisfactory as usual As usual my experience with the Service Dept. at Coastal. There was one small problem this time, however. The service was to replace the wheel sensor More

by TRCSR39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Service writer
Aug 22, 2019 -

Coastal Kia responded

Thank you for the great feedback and wonderful review. We are here to help. Please call our Service Director John Wigger so that we may address the concern with your splash guard. He may be reached at 910-408-0100. We appreciate your business and look forward to hearing from you soon. Thank you !

August 21, 2019

professional It was as I have grown to expect. Warm friendly greeting, professional handling, and good service. I am not a wordy person. Good bye you all. More

by NORMANAMEND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam & bob
Aug 21, 2019 -

Coastal Kia responded

Thank you ! We appreciate the short and sweet five star review and gracious comments. It was thoughtful of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

August 21, 2019

Great Service Great response to an issue with indicator lights in the dash. Working to get repair components. Good reception from the staff and timely updates, Th More

by CAPTGUMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Coastal Kia responded

Fantastic! Thank you for the great review and gracious comments. We are thrilled to hear our service team was able to address your indicator light issue. It was thoughtful of you to go online and give us such a wonderful five star review. We appreciate it! Thank you for choosing Coastal Kia!

August 20, 2019

Perfecto!!! Always, always expect glowing remarks regarding your service center. Unless you replace Sam then we have a problem!. Everybody are awesome! Service be More

by irishactor55@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam (I promise his isn’t my son...
Aug 20, 2019 -

Coastal Kia responded

Thank you so much for the five star service review and kudos for Sam. Don't worry... Sam is not going anywhere. :) He is an asset to our Coastal Kia team and we are lucky to have him. We appreciate the wonderful comments We are tickled to hear you love your Kia and our service team. Please call us if you need anything. Thank you for your loyalty to the Kia brand, Sam and Coastal Kia!

August 20, 2019

Truly Exceptional Experience for us Tyler Desmarest was a phenomenal salesman to work with. He was very fair and worked with us to get us into a new car at the price we needed. More

by wittkofsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest, Haywood McDonald
Aug 20, 2019 -

Coastal Kia responded

We could not agree more! Tyler is "phenomenal"! We sincerely appreciate the five star review and kudos for Tyler. Congratulations on the purchase of your new Kia. Welcome to the rapidly growing Coastal Kia Family! Please call us if you need anything. We are here to help.

August 20, 2019

Amazing Experience! My husband and I have not shopped for a car in over 6 years. I was relieved to find Tyler at Coastal KIA to be completely not the typical pushy sales More

by PBEDORAH896
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler and Haywood
Aug 20, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review and kudos for Tyler. Tyler and our entire team truly strive to treat each client the way we wish to be treated. Congratulations on the purchase of your brand new Kia! Welcome to the Coastal Kia family. Your review and business means the world to us. We hope to see you again soon. Enjoy!

August 20, 2019

Great experience Everyone was super nice and accommodating. The paperwork was done in a timely manner. This was my first time buying a car and it couldn’t have bee More

by tcampwish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Aug 20, 2019 -

Coastal Kia responded

Thank you! We appreciate the five star review and awesome testimonial. Our team realizes that purchasing a vehicle for the first time can be overwhelming. We are thrilled to hear we made you feel welcome and at ease. Thank you for the five star review and gracious comments. Congratulations!

August 19, 2019

great experience as always Fast and very courteous! Nice amenities while I wait. Sam always escorts me to my car, opens my door and shakes my hand. Such the gentleman! More

by BAKERFORSYTHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Aug 19, 2019 -

Coastal Kia responded

Awesome! Thank you so much for the five star review and gracious comments. Sam is amazing. It was thoughtful of you to recognize his efforts. Thank you!

August 18, 2019

Sam Weisman is Coastal Kia and is awesome! Sam gors out of his way from the moment I call him to the moment he calls me to say my vehicle is ready. And if course he calls me in-between to keep More

by JEAN LEE CHERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman and Bob your courtesy driver, who is also phenomenal!
Aug 18, 2019 -

Coastal Kia responded

Wow! Thank you so much for the five star review. It was extremely thoughtful of you to mention Sam and Bob by name. We are thrilled they both were able to exceed your expectations. It is wonderful to hear you had a great service experience and you were able to enjoy our Courtesy Shuttle service. Thank you for choosing Coastal Kia!

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