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Coastal Kia

Wilmington, NC

4.8
5,569 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your ...
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6115 Market St

Wilmington, NC

28405

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Showing 5,569 reviews

June 28, 2019

Headlights We originally brought our Kia in because the lights were going off when we would turn on the high beam lights. It ended up being a short in the switch More

by RROBIND64!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard
Jun 28, 2019 -

Coastal Kia responded

Wonderful ! Thank you for the five star review. We are thrilled Howard and our team at Coastal Kia were able to exceed your expectations. We hate you had problems with your lights but are thrilled to hear the end result was effective and free. Thank you for choosing Coastal Kia!

June 28, 2019

Bought first kia Purchased telluride. Sales rep was excellent, quickly helping narrow to the best choice for my needs. Store was an older facility but immaculately cl More

by SMPULLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin West
Jun 28, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Telluride! You will love it! We sincerely appreciate the wonderful comments and five star review. Please call us if you need anything. We are here to help. Welcome to the Coastal Kia Family!

June 27, 2019

They stand by their brand! Have been bringing my Kia for service to Coastal since 2013/14. Majority of my service appts have been with Bob. My husband and son have dealt mostly More

by NCSEAYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob, Sam and Howard
Jun 27, 2019 -

Coastal Kia responded

3 Kia Family! Fantastic! Thank you for the kudos and five star review. It was thoughtful of you to mention Bob, Howard and Sam by name. Thank you for choosing Coastal Kia!

June 26, 2019

Service Took my car in without an appointment for a tire issue and they had me done within 45 mins. Excellent service and professionalism. I really enjoyed th More

by MAZZO162
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam and Bob in service, Guy in suit and tie in parts department.
Jun 26, 2019 -

Coastal Kia responded

Thank you for the five star review! It awesome to hear you were able to enjoy our Customer Lounge Experience. We appreciate the kudos and comment, "excellent service and professionalism". Wonderful ! Thank you for choosing Coastal Kia!

June 26, 2019

Very courteous and professional! Service was very prompt and professional. Bob in service was very thorough and easy to work with. No unexpected surprises or additional costs. Thanks More

by BSTULL442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Jun 26, 2019 -

Coastal Kia responded

Great news! We are thrilled you love your Kia Niro. Thank you so much for the five star review and gracious comments for Bob Tomlin in our service department. We love the comment, "no unexpected surprises or additional costs". We are thrilled we exceeded your expectations. Please call us if you need anything. We are here to help! Thank you for being such an important part of our Coastal Kia Family.

More
June 26, 2019

Absolutely on time and no stress This is the best place to get your dependable kia serviced. When you leave your car you can feel that it will be taken care of More

by MICKEYSTOPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weismann
Jun 26, 2019 -

Coastal Kia responded

Love this review! Thank you for the five stars and gracious comments. We realize there are dozens of local service centers to choose from in the Wilmington community. We sincerely appreciate you choosing our Kia Factory Trained Service Advisors and Technicians. You are an important part of our Coastal Kia Family. Thank you!

More
June 25, 2019

Great Impressive customer service from the unexpected greeting as soon as I parked, to the service checking in and the awesome trip to Mayfaire and back wit More

by BRADSHAW.JANICE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2019 -

Coastal Kia responded

Wonderful! We are thrilled you were able to enjoy our Courtesy Van Experience. Thank you for the five star review. Your gracious comments are truly appreciated.

June 25, 2019

Oil change Bob was very nice and helpful however, I feel when vacuuming anyone's car they should take more time instead of rushing and leaving the car half vacuu More

by KHYM2533
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob in the service department
Jun 25, 2019 -

Coastal Kia responded

Thank you for the great review and feedback. Come by anytime and we will vacuum your vehicle thoroughly. We appreciate the kudos for Bob. Thank you for choosing Coastal Kia!

June 24, 2019

Terrific experience Done sooner than promised and exceptionally friendly and helpful staff, a great experience all around! Bob who checked me in was very informative and More

by JJWINSETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Jun 25, 2019 -

Coastal Kia responded

Fantastic! We sincerely appreciate the five star review. It was thoughtful of you to mention Bob Tomlin by name. We are thrilled to hear our Coastal Kia team was able to exceed your expectations.

June 24, 2019

Full service My experience with the whole crew during my full service was wonderful. Thank you for the care you show all of your customers. I am so glad I bought m More

by BCSORCIERPIOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2019 -

Coastal Kia responded

Yea! We are glad you bought your Kia Sorento from Coastal Kia too. Thank you for the wonderful remarks and five star review. Welcome to the Coastal Kia Family!

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