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Coastal Kia

Wilmington, NC

4.8
5,525 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,525 reviews

May 08, 2019

Speedy service Took my Soul in for a recall fix and the staff took care of it quickly and efficiently. The service staff is doing a great job. More

by RANGRMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Both service employees I interact with regularly do a great job.
May 09, 2019 -

Coastal Kia responded

Fantastic! We appreciate the five star service review and kudos for our staff. It was thoughtful of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

May 08, 2019

Great Service I was met by considerate staff{Bob} who walked me through every step of my service call. He listened to my questions, and obtained answers so I could More

by ibtorismommy94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
May 09, 2019 -

Coastal Kia responded

Awesome! Thank you for recognizing Bob and for describing our service department as superb! We sincerely appreciate the gracious comments. You are an important part of our Coastal Kia Family.

May 08, 2019

Great! Had a recall on my car, problem was fixed fast and service was excellent. Great snack in the waiting area too! Bonus, Kia ROCKS. Thanks More

by tyrazz1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam
May 09, 2019 -

Coastal Kia responded

Thank you! We are excited to hear you were able to enjoy our Coastal Kia Lounge experience. Wonderful! Thank you so much for the five star review. We hope to see you again soon!

May 08, 2019

Excellent inventory available Massive amount of cars to choose from and plenty of colors..staff pleasant and helpful. Tyler, our salesperson, was very knowledgeable and friendly. More

by hollidaydoc65
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, and Mike
May 09, 2019 -

Coastal Kia responded

Thank you thank you thank you! We sincerely appreciate the five star review. It was thoughtful of you to mention Tyler and Pat by name. Welcome to the Coastal Kia Family. Enjoy tour new vehicle!

May 07, 2019

It was cool . I got my car inspected. It was quick and easy. I've brought the van to Kia for the live of the vehicle. More

by HRCNFLOYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
May 08, 2019 -

Coastal Kia responded

Thank you so much for the five star service review and thoughtful comments. We are thrilled to hear it was “quick and easy”. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia!

May 07, 2019

Great day!!! Michael Lewis was awesome and very informative. He introduced me to everyone and made me feel right at home. I will definitely recommend coastal kia!! More

by britpage8586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael lewis
May 08, 2019 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and awesome comments. It was thoughtful of you to mention Michael Lewis by name. Congratulations on your recent purchase. Welcome to the Coastal Kia Family.

May 07, 2019

Bob's Excellent care Had a left over issue from a previous service visit, my Cruise control was not fixed. Called in and talked with Sam, who said, bring it back. I'm More

by JEAN LEE CHERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob in service
May 08, 2019 -

Coastal Kia responded

Thank you so much for the five star review and kudos for Bob and Sam in our service department. It is wonderful to hear you were able to enjoy our courtesy wash experience. We will be reaching out to you to refund you the $100.00 deductible you paid during your second visit. No problem. Thank you for trusting our factory trained Kia service advisors and technicians. We appreciate you being such an important part of our Coastal Kia Family!

May 09, 2019 -

Coastal Kia responded

Ms. Cherry, thank you for taking our call today. It was sweet of you to praise our customer service. We are thrilled we exceeded your expectations. Thank you!

May 06, 2019

Very Friendly Everyone at this dealership was friendly and never felt pushed or rushed. Our sales person Chris Ashby was attentive to our needs and very helpful. More

by Love my Kia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ashby
May 08, 2019 -

Coastal Kia responded

Wow! We sincerely appreciate the testimonial and kudos for Chris Ashby. Your sales and service recommendations are greatly appreciated too. We are excited to hear we were able to exceed your expectations as well as make you feel comfortable during your recent visit. Thank you for choosing Coastal Kia!

May 05, 2019

Sam's Performance Sam was genuinely very customer service oriented. I appreciate his suggestions for future repairs without him being overly zealous in his recommendat More

by DORIPEREA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I only worked with Sam
May 05, 2019 -

Coastal Kia responded

Thank you so much for the five star service review and kudos for Sam. Our culture is to treat our clients the way we wish to be treated. We are thrilled to hear Sam has earned your trust and respect. Thank you for choosing Coastal Kia!

May 04, 2019

Awesome Jason Stone was awesome. They knew what I want and went to work making it happen. It was a quick and easy process. Michael Mascavage laid out my op More

by ATAP09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone and Michael Mascavage.
May 05, 2019 -

Coastal Kia responded

Thank you so much for the awesome five star review and kudos for Jason and Mike. Thank you for sharing that your purchase experience was a “quick and easy process”. Congratulations.! Welcome to the rapidly growing Coastal Kia Family!

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