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Coastal Kia

Wilmington, NC

4.8
5,874 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,874 reviews

July 08, 2019

Oil Change Went in for my regular routine Maintenence. John initially assisted me, but finished up with my guy Sam. Always a great experience. Plus my service pl More

by Alicia D. Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Jul 08, 2019 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review. It was very thoughtful of you to mention John and Sam by name. We are thrilled to hear you mention, "always a great experience". Thank you so much for choosing Coastal Kia!

July 07, 2019

Excellent service I wanted to get my vehicle serviced before a long road trip. I messed up my appt. time and they made a way to fit me in and make sure all was well. Th More

by VCWC777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Jul 07, 2019 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review. We are thrilled to hear your travel plans worked out and we were able to get you on the road as planned. Thanks again for choosing Coastal Kia for your service needs. Please call us if you need anything, we are here to help.

July 06, 2019

Coastal Kia Experience I always have a great experience at Coastal Kia...The employees are so friendly and nice people...I will stay with them until the end.... More

by KERNEJEAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2019 -

Coastal Kia responded

Thank you SO MUCH for your loyalty and five star review. We sincerely appreciate your business at Coastal Kia. We are here when you need us! Thank you!

July 06, 2019

Everyone was friendly. Our salesperson tried hard, but was ill informed about the car's equipment. We had several negative surprises during and after the purchase. We were More

by Kia Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No one gave us a card. Don't remember their names.
Jul 08, 2019 -

Coastal Kia responded

Thank you for the feedback. Congratulations on your recent purchase! We sincerely apologize for any miscommunication. Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your recent visit. We are here to make things right. We look forward to your call. Thank you!

July 05, 2019

Great service always Always great service! Employees are very friendly and kind. Always greeted with a smile. Have been a Kia customer for several years always a great exp More

by CBRAYFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Howard and Sam
Jul 05, 2019 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We sincerely appreciate the comment, "always great service!" Wonderful! Your loyalty and kind words are truly appreciated. Thank you for choosing Coastal Kia!

July 05, 2019

Sales person was full of energy! 3rd car I have bout from there. This was the best experience of the 3. Maybe I'll make it 4 soon. Good job coastal kia! More

by albertson53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maryanne Sponenberg
Jul 05, 2019 -

Coastal Kia responded

Wonderful! Thank you for your third purchase from our Coastal Kia Team! Wow! We appreciate your loyalty to Coastal Kia and to the Kia product line as well. It was thoughtful of you to go online and give us such a great review with gracious comments. Thank you for being such an important part of the Coastal Kia Family.

July 04, 2019

Everyone is helpful and informed about their position. I enjoyed working with Steve Kramer very much. He was very patient and answered all my questions in a way that I could understand. Financial guy wa More

by CELENEELIADES639
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kramer
Jul 04, 2019 -

Coastal Kia responded

Thank you for the five star review! We are thrilled to hear Steve Kramer was patient and great to work with. It was kind of you to mention him by name. He is very knowledgeable and does a great job. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help.

July 03, 2019

Easy and Friendly! I recently had to come in for a recall on my car. Sam made the visit easy! He explained what was happening, how long it would take and let me know abo More

by ALSTONR10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Jul 03, 2019 -

Coastal Kia responded

Wonderful! How thoughtful of you to go online and mention Sam by name. Thank you for the five star review and for being another member of the "Sam Weisman" fan club. We realize how lucky we are to have him. We are thrilled to hear he "made the visit easy". Thank you for always giving us the opportunity and for trusting our Coastal Kia Service Team with your needs. We sincerely appreciate the awesome review.

July 02, 2019

Friendly and Fast I felt the process went very smooth. I also was happy that I didn't have to spend all day at the dealership. I also appreciated how clearly things wer More

by JENSAHL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 02, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. It is great to hear you didn't have to spend all day with us waiting on your vehicle. We strive to make the service experience convenient, seamless and transparent. Thank you for choosing Coastal Kia! We sincerely appreciate the awesome review and thoughtful comments. We hope to see you again soon.

July 02, 2019

Accommodating Every time I go to Coastal Kia they treat me very well. I like being treated like a special customer. They continue to give me the best service. More

by WILLIEKBOONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer, Haywood McDonald
Jul 02, 2019 -

Coastal Kia responded

Wonderful! You ARE a special customer and we are thrilled you feel that way. Thank you for the five star review and gracious comments. We are happy to hear you mention that you always receive the "best service". Thank you for being loyal and such an important part of our Coastal Kia Family. Please call us if you need anything, we are here to help.

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