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Coastal Kia

Wilmington, NC

4.8
5,519 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,519 reviews

February 25, 2019

Great Service, as always Sam was the associate that helped me schedule this routine oil change service and was there when I had the service done as well. He provided great cus More

by STEPHENWOODRUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Wiseman
Feb 26, 2019 -

Coastal Kia responded

Thank you for the amazing review and service testimonial. We sincerely appreciate it. Your kind words have been shared with Sam and our entire Coastal Kia team. We are thrilled we were able to get you in and out of service quickly. We strive to treat our clients the way we wish to be treated. We realize your time is valuable. Thank you for choosing Coastal Kia!

February 25, 2019

Great Customer Service The customer service is great. The lobby area is very nice. It's really nice that the service center is open on Saturday's. The shuttle was available, More

by CRYSTALD0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 26, 2019 -

Coastal Kia responded

Thank you for the review and wonderful comments. It was thoughtful of you to recognize our efforts to provide a comfortable and accommodating customer lounge as well as convenient Saturday hours and shuttle service. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

February 24, 2019

NICE, FRIENDLY, POLITE PEOPLE SERVICE DEPARTMENT HAS ALWAYS BEEN VERY HELPFUL AND NOT TOO LONG A WAIT. SNACKS AND DRINKS ARE AVAILABLE. EASY TO SCHEDULE ALSO AND NOT PUSHY ABOUT More

by CLGAMBINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2019 -

Coastal Kia responded

Thank you for the five star review. We are happy to hear you found our service appointment process to be “easy”. We are happy to hear you found our customer lounge comfortable and accommodating too. Thank you for choosing Coastal Kia!

February 24, 2019

Outstanding service !! going to Coastal Kia I found out some things about the current car/loan I had. Between Steve and Mike they helped me get out of the bad car I was in a More

by Naqus001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve and Mike
Feb 25, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new 2019 Kia Soul! It was thoughtful of you to recognize Steve and Mike’s hard work to get you into the right vehicle with terms that helped your situation. We sincerely appreciate your business. Welcome to the Coastal Kia family. We hope to see you again soon!

February 24, 2019

Oil change They took me right in at my appointment time and were done in a reasonable time as well. Everyone was friendly and polite. The only thing that was a l More

by KJOHNSON311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
Feb 25, 2019 -

Coastal Kia responded

Thank you for the five star review and feedback. We are thrilled you found our staff to be "friendly and polite". We agree that a loud TV can be very annoying. We apologize for that. Your feedback on this matter is greatly appreciated. Thank you for choosing Coastal Kia!

February 24, 2019

Awesome! Kelvin is definitely an awesome sales man he was no BS and listened to what I needed and wanted. With the help of Michael The fianance manager they we More

by aguilar.ariana75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin
Feb 25, 2019 -

Coastal Kia responded

Thank you for the great review! We think Kelvin and Mike are great too. Congratulations on your “amazing rate and deal”. Welcome to the Coastal Kia Family!

February 24, 2019

Replace satellite antenna Covered under warranty and in an out in under an hour. Sam was friendly and the service was great. I will recommend to my friends and co workers. More

by MARK.PASSANTE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 25, 2019 -

Coastal Kia responded

Wonderful! We are thrilled you had such a great experience in our service department. Thank you for recognizing Sam by name. We sincerely appreciate your business at Coastal Kia!

February 23, 2019

Fast, efficient service Great place. Service Dept is A+ and Steve Kramer is an A+ salesman. We traded in our 2015 Sorento and bought a new 2019 Sorento. We are delighted More

by BRAND719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve kramer
Feb 23, 2019 -

Coastal Kia responded

Thank you fir the A+’s for sales, service and Steve Kramer. We sincerely appreciate your review and kind words. Welcome to the Coastal Kia family!

February 23, 2019

1st Service Experience with Coastal Kia They were right on time, very thorough in all explanations, and every employee that walked through the waiting area asked if they could get anyone any More

by STKOHLER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2019 -

Coastal Kia responded

Thank you for recognizing the Coastal Kia difference. We have created a culture to treat our clients the way we wish to be treated. We think John is great too. We realize there are several local service departments to choose from. We are thrilled you chose Coastal Kia!

February 23, 2019

Excellant It was easy to make the appointment and I received a reminder. Excellant customer service! Comfortable waiting room. I will service my car here aga More

by jackrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2019 -

Coastal Kia responded

Thank you for recognizing our seamless appointment process. We are thrilled you enjoyed our customer lounge. We sincerely appreciate the five star review. Thank you for choosing Coastal Kia!

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