Coastal Kia

Purchase Worked with me to get financing where I needed it. Good group to work with. And service was great too. The car had a broken tail light lens and they Worked with me to get financing where I needed it. Good group to work with. And service was great too. The car had a broken tail light lens and they replaced it quickly More

Service Dept/Sales Dept Sam in the Service Dept was very kind and friendly. they do need to communicate better -this means that when a customer's car is ready to call the cu Sam in the Service Dept was very kind and friendly. they do need to communicate better -this means that when a customer's car is ready to call the customer and not have the customer call them- my car had been ready for about 2 hrs and I had to call them to see if it was ready (3:00 pm) is when I got to pick my car up. The shuttle drive was great, no issues. Very Prompt. Sales- we got our car back in Aug 2018- the car is awesome- came with one key- should have had another- we ask about this before final paper work was done- and was told we would get a care due to it having to be made by Toyota. Ok here we are December- No key! 1st oil change- no one ever got back with us- then was quoted $310 for a KEY!!!?? This was not happening- Valet Key still no word- that ok we will do hat we have to do but it will not get done there. We pay enough to have a good vehicle but we should not have to pay for an extra key- I understand sales can be hectic but remember you customer's always, this is why we have Sales- due to the CUTOMER. I feel like it was not handled correctly . Sincerely, Luva & Aaron Duncan More

Fast and Friendly Bob in the service department is always very friendly, I did not use the shuttle this time but Bob the shuttle driver is very nice, he always has a gr Bob in the service department is always very friendly, I did not use the shuttle this time but Bob the shuttle driver is very nice, he always has a great conversation. I have no complaints about my service nor anyone that work in the service department great group of people. More

Easy Service! We had a recall item that needed service and a dashboard light that needed addressing. The service guy gave us a time estimate for the recall, checked We had a recall item that needed service and a dashboard light that needed addressing. The service guy gave us a time estimate for the recall, checked the dashboard light and gave us a time estimate for that, and sure enough, our car was ready in the estimated time frame! They even offered us shuttle service instead of the waiting room. We chose to wait based on the time estimate and were very comfortable while we waited. The air conditioning became pretty chilly (it was 40 degrees outside) but they kindly remedied this! Can't ask for better service! More

great service Friendly service and completed ahead of schedule. The dealership is neat and clean an the bathrooms are very clean! I would recommend tthis dealership Friendly service and completed ahead of schedule. The dealership is neat and clean an the bathrooms are very clean! I would recommend tthis dealership to my friends. More

Jason Stone Is Awesome I purchased a 2018 (I wanted a 2018, not a 2019) Stinger Premium (one of the reviewers called it a spaceship) from Jason Stone. When it comes to spend I purchased a 2018 (I wanted a 2018, not a 2019) Stinger Premium (one of the reviewers called it a spaceship) from Jason Stone. When it comes to spending money, I am a very HARD negotiator and difficult to deal with. Jason went thru all types of hoops to get me what I wanted, and it still wasn't good enough for me. He handled things very well, considering who he had to deal with. Jason has a plaque of Excellence above his desk. I want to see that plaque accumulate many times over and if you deal with Jason Stone, you won't be able to help yourself, because underneath Jason is a down-to-earth, sweet and all-around good guy who wants to do the best for you. I did not find my experience with Hayward Mcdonald (finance mgr) as pleasing. I found him to be very robotic and I hardly had a chance to get a word in edge-wise. I also felt that he could have and should have lowered the cost on the extended warranty more (he lowered it a bit). Sometimes it's wiser to lose a little (money) in the present when you can gain a lot more (money) in the future. That was not a wise business move on his part IMO. Rina M. More

Awesome Great experience with this dealership from purchase to service. Service waiting area was clean and well stocked with coffee and snacks. Ladies room wa Great experience with this dealership from purchase to service. Service waiting area was clean and well stocked with coffee and snacks. Ladies room was pristine. More

Great team Your service department is outstanding. Bob and all the service department members are great. Need to give a senior citizens discount on new vehicles Your service department is outstanding. Bob and all the service department members are great. Need to give a senior citizens discount on new vehicles or use vehicles would be a great idea. I like your adds. PS I love the coffee. God bless and Merry Christmas Richard & Mary Fimbel More

Fast friendly, reliable!! Have had a good relationship with this bunch so far. I'm treated like a person when I come in, not just a customer. Service folk are always courteous Have had a good relationship with this bunch so far. I'm treated like a person when I come in, not just a customer. Service folk are always courteous and helpful with keeping me on track with scheduling and maintenance. Shuttle driver, Bob, is a highlight of service visits... Always a pleasant conversation during transport. All in all I'd say my kia has been a positive purchase. And don't be fooled by lower ratings for price in survey, I think everyone charges too much these days. More

Great customer service. I had a great experience. I was given an estimated time of when the car would be ready and it was done in that amount of time. Bob was very nice and i I had a great experience. I was given an estimated time of when the car would be ready and it was done in that amount of time. Bob was very nice and informative. I would definitely go back to Coastal Kia. More