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Coastal Kia

Wilmington, NC

4.8
5,755 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,755 reviews

January 13, 2019

Wonderful staff and experience (as usual). The process started when I had my two Kia's (a Sportage and a Sedona) for their 60,000 mile check up. Bob Orr, Courtesy Driver. was very pleasant. We More

by ENDEK9S1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam and Bob in Service Dept. Bob Orr, Steve Kramer, Tyler and Mike
Jan 15, 2019 -

Coastal Kia responded

Thank you for your Coastal Kia and Kia brand loyalty. We appreciate the kind words and awesome five star review. It was thoughtful of you to mention our staff members by name. Congratulations on the purchase of your fifth Sedona. Wow ! We appreciate you choosing Coastal Kia!

January 13, 2019

Good service! It didn’t a long time for service to my car to be Completed! Waiting area was clean and comfortable! And the attitudes from your employees was good! More

by KENNETHDRAKEFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlim Assistant Service Manager !
Jan 21, 2019 -

Coastal Kia responded

Thank you for the five star review. We are thrilled you didn't have to wait long during your service visit. Thank you for choosing Coastal Kia!

January 13, 2019

Good guys Had an issue but Pat went out of his way to make sure all was good. Would recommend them. Good guys. I appreciate his assistance. My salesman Steve ma More

by surf8899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Soul. We pride ourselves on our A+ BBB rating and 5 star reviews. Pat Koballa has created a culture at Coastal Kia of having our team treat our clients the way we wish to be treated. We appreciate your business and hope you enjoy your new Kia. Please let us know if you need anything. We are here to help.

January 12, 2019

Coastal Kia is top notch Professional. And very personal Pat and his staff are on the ball with their culture at Coastal Kia. I recommend this place to all car buyers. More

by PAULCAIRNEY67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JP Nicholas
Jan 12, 2019 -

Coastal Kia responded

Paul, thank you for the awesome 5 star review. Thank you for describing Pat and our entire Coastal Kia team as “on the ball”. We sincerely appreciate the kind words and recommendations. We hope to see you again soon!

January 12, 2019

Great to work with! When you buy a car only every few years, you wanna feel special when you’re at the dealer. Coastal Kia does just that! Well done....😀 More

by djrsully
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
The wonderful Service Desk crew
Jan 12, 2019 -

Coastal Kia responded

Thank you for the wonderful review. It is an amazing feeling for us to hear you say we made you feel special. You are an important part of our rapidly growing Coastal Kia Family. We sincerely appreciate your business!

January 12, 2019

our salemans was STEVE KRAMER Steve was so so helpful. He was very patience. Great help/ He was very knowiedgeable about cars..just loved him. thank you Steve great job . More

by MYRASUE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Jan 12, 2019 -

Coastal Kia responded

Steve Kramer and our entire Coastal Kia team want to thank you for the five star review. It was thoughtful of you to mention Steve by name. Thank you for taking the time to go online and give us such a wonderful review!

January 12, 2019

My recall appointment was handled very smoothly. The waiting area is very pleasant with drinks and snacks offered for free. While my recall appointment was in progress I was able to update routine ma More

by SHEROLLAPPALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Jan 15, 2019 -

Coastal Kia responded

Thank you for the amazing five star review! We are thrilled you found our lounge to be comfortable and accommodating. It was thoughtful of you to go online and give us such a wonderful review. We know there are dozens of service centers locally to choose from. We sincerely appreciate you choosing Coastal Kia!

January 11, 2019

Always great Always courteous, informative and prompt , offer drinks and snacks, nice tv area with plenty of seating, they are pleasant to work with and I apprecia More

by kimberlyblack1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob tomlin
Jan 15, 2019 -

Coastal Kia responded

We appreciate you too! Thank you for the wonderful five star review and awesome comments. We appreciate you choosing Coastal Kia!

January 11, 2019

A Service Department With "Soul"! I purchased a '17 Soul from this dealership.Since it's operating under new management, they are very caring towards their customers.They listen to you More

by MARY MCCARLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman, John, Almog, Bob, and I talked with Jason Stone
Jan 15, 2019 -

Coastal Kia responded

We sincerely appreciate the five star review. Pat Koballa and our Coastal Kia team has created a culture of treating our clients the way we wish to be treated. Your kind words and mentioning of employees names are both greatly appreciated. Thank you for recognizing our staff as "friendly yet professional. We appreciate your business!

January 10, 2019

I am always informed of maintenance needs When calling with a need I am always scheduled quickly. Mr. Weisman always informs me of needed maintenance and. cost before work is done. He then c More

by DSHOME04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jan 15, 2019 -

Coastal Kia responded

Thank you for the five star review and kind words about Sam Weisman in our service department. We are thrilled to hear he does such a great job keeping you posted on your vehicle repairs. Our team is glad you are a part of our Coastal Kia Family. Thanks again. Please call us if you need anything. We are here to help.

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