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Coastal Kia - Service Center

Wilmington, NC

4.8
3,479 Reviews

3,479 Reviews of Coastal Kia - Service Center

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January 01, 2022

Consumer oriented, polite, very easy check in and checkout.both Joe and Sam get10s from me. Waiting area very clean and comfortable. More

by DEWDROP730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Coastal Kia responded

We sincerely appreciate the five star service review. It was thoughtful of you to mention Joe and Sam by name. Thank you for mentioning your waiting experience too. Please call us if you need anything. Happy New Year!

December 31, 2021

Service my car in a timely manner and provide a shuttle service to me while my car was getting service. More

by kiaspade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jan 01, 2022 -

Coastal Kia responded

Thank you! We appreciate the review..Thank you for choosing Coastal Kia!

December 31, 2021

Howard always listens to our service needs and keeps us updated. Great service!! Dick and Lynne Bowie More

by dickbowie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jan 01, 2022 -

Coastal Kia responded

Thank you Mr. and Mrs. Bowie for the thoughtful review. It was kind of you to mention Howard by name. We appreciate your loyalty. Thank you for choosing Coastal Kia!

December 30, 2021

I was so surprised with the customer service I received when having my sorento serviced. More

by RBLACKBU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 30, 2021 -

Coastal Kia responded

Thank you for the five star service review! We are thrilled to hear our Service Consultant Howard Ramsey and our team at Coastal Kia exceeded your expectations. It was thoughtful of you to take the time to share your thoughts. We are here if you need us. Thanks again and Happy New Year! You are appreciated.

December 30, 2021

Great customer service. Tony the service manager is wonderful. He always take good care of my vehicle and has always been nice and respectful to me and my family for 12 years. I love great customer ser More

by BR3527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
Dec 30, 2021 -

Coastal Kia responded

12 years .... wow! Thank you so much for the five star service review and amazing testimonial. Your loyalty over the years means the world to us. It was thoughtful of you to mention Tony by name. He is wonderful and a true ambassador for our customer service culture. You are appreciated. Thank you!

December 30, 2021

Service has been amazing, especially when handled by Howard Ramsey. Dealership provides comfortable waiting area with snack and water provided as a convenience to those waiting. Also, the complimentary More

by laurierandall954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 30, 2021 -

Coastal Kia responded

You are very welcome. Thank YOU! We sincerely appreciate the five star service review and compliments for our Service Consultant Howard Ramsey. We are thrilled to hear you were able to enjoy our lounge experience. Please call us if you need anything. We are here to help. Thanks again!

December 30, 2021

I always get a quick appointment for services needed. There always very good at letting me know what's going on and what's needed for my repairs. I alwas lea More

by CLAUDEASHIRLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 30, 2021 -

Coastal Kia responded

Great news! Thank you for the five star service review. We love the feedback including, "....very good at letting me know what's going on and what's needed..." Our goal is to deliver a truly exceptional experience to every client during every visit. We sincerely appreciate your business. Thank you for choosing Coastal Kia!

December 30, 2021

I choose to have my 2 Kias serviced at Coastal since their prices are competitive and their service reps are knowledgeable and great to work with. More

by RLPROVENCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Coastal Kia responded

Wonderful! We sincerely appreciate the five star service review. Your loyalty means the world to us. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 30, 2021

The dealer is great and the service is the best thing about it that keeps me there. The reps. are great but Sam Weisman is number one. He does his best to schedule you for your convenience. Not what work More

by PATSPAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Coastal Kia responded

We could not agree more.... "Sam Weisman is number one." He is an amazing ambassador for our customer service culture and we are lucky to have him. We sincerely appreciate your loyalty and gracious feedback. Thank you for trusting Sam and our service team with your automotive service needs. You are appreciated.

December 30, 2021

I had a great experience at the coastal Kia dealership. The waiting area was clean and the staff was friendly. More

by ALEXANDRIA.E.FINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Coastal Kia responded

Wonderful! We appreciate the five star service review. We love hearing you were comfortable during you stay and found our staff to be polite. Thank you for choosing Coastal Kia!

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