Bob Tomlin

The staff is friendly and efficient, with nice amenity snacks and device chargers for convenience while you wait. snacks and device chargers for convenience while you wait. More

by jdeboer Verified Customer Verified Customer

Report | Print

Bob Tomlin is very helpful and professional. I feel comfortable working with him and the team working on my car. I feel comfortable working with him and the team working on my car. More

by amorin2 Verified Customer Verified Customer

Report | Print

Coastal Kia has never failed at providing quality service in a timely manner. I appreciate their diligence in keeping my car on the road! in a timely manner. I appreciate their diligence in keeping my car on the road! More

by LOIS.MOORE5 Verified Customer Verified Customer

Report | Print

They are extremely courteous and explain everything before providing your service. My car is always done on time. before providing your service. My car is always done on time. More

by SULLIVANCANADY1 Verified Customer Verified Customer

Report | Print

Smooth sailing from start to finish. I made the service appointment online and followed up with a phone call. Coastal sent reminders. Service included the 45,000-mile maintenance, NC sta I made the service appointment online and followed up with a phone call. Coastal sent reminders. Service included the 45,000-mile maintenance, NC state inspection and the mounting, balancing and alignment of four new tires. I bought my tires online from Tire Rack and had them shipped directly to the dealership--very convenient. I checked-in with Bob Tomlin, left the car and had the shuttle drop me off (thank you, David). Even though the car was ready by end of day, when Marquita Best called, I told her I would pick up the car the next day. Next day, my wife and I were surprised to find Howard Ramsey back behind the service podium. It was good to see him back. Howard's one reason we come to Coastal for service. He expertly handled our checkout, and the explanation of the service performed. I must note one small issue: The shop overinflated the new tires to 41 psi cold rather than the 34 recommended by Kia for the Sorento. I lowered the air pressure because the ride was too hard. More

by KMOYER Verified Customer Verified Customer

Report | Print

2 1/2 hours for minor repair. Lady said she looked foe me 3 times. I was sitting right by the cooler full ofwater. I will overlook this 1 time. It next service is that long, I wil Lady said she looked foe me 3 times. I was sitting right by the cooler full ofwater. I will overlook this 1 time. It next service is that long, I will not return even for warrenty work. Not a happy camper More

by ncbeachpeoplell Verified Customer Verified Customer

Report | Print

Coastal Kia is a great dealership. Service for the two Kia's I have owned is excellent. Making an appointment is easy, I am greeted promptly, and work is completed on time. No bad e Service for the two Kia's I have owned is excellent. Making an appointment is easy, I am greeted promptly, and work is completed on time. No bad experiences here. Everyone is courteous, knowledgeable, and professional. All work to be done and performed is explained fully. Sam Weisman is my usual service rep but have also met with a couple of others - all are top notch. If my Kia needs service, Coastal Kia is the place. More

by JRDOO49 Verified Customer Verified Customer

Report | Print

Bob is terrific and always very helpful. He explains things clearly and always follows up with a phone call to make sure everything went well. He explains things clearly and always follows up with a phone call to make sure everything went well. More

by wattsm080 Verified Customer Verified Customer

Report | Print

Bob kept me up to date on the latest recall and ordered the parts to have it fixed. He said he would call and schedule an appointment as soon as they arrived. the parts to have it fixed. He said he would call and schedule an appointment as soon as they arrived. More

by CHALL10355 Verified Customer Verified Customer

Report | Print

The process of making an appointment with service department for a factory recall was smooth and easy. Hassle free, no wait time, and the representative on the phone was on point and precise in sche department for a factory recall was smooth and easy. Hassle free, no wait time, and the representative on the phone was on point and precise in scheduling an appointment for me to bring in my Telluride. I am so glad Wilmington has a top Kia dealer like Coastal Kia. More

by SONG.THOMAS22 Verified Customer Verified Customer

Report | Print