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Coastal Kia - Service Center

Wilmington, NC

4.8
3,389 Reviews

3,389 Reviews of Coastal Kia - Service Center

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January 18, 2020

Great Customer Service I was very impressed with Coastal Kia. Great customer service and they got my car fixed and returned to me quickly. I will definitely be returning nex More

by rtwh93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jan 20, 2020 -

Coastal Kia responded

Great! Thank you for the five star service review and awesome feedback. We are thrilled to hear our service team exceeded your expectations. We love the comment, " I was very impressed with Coastal Kia". Our goal is to provide a "truly exceptional experience to every client during every visit". We look forward to seeing you at your next visit. Please call us if you need anything. We are here to help. Thanks again!

January 18, 2020

Howard Ramsey was very caring and sympathetic to the fact my daughter purchased a Kia 3 weeks ago from a car lot in Columbus County and now her car wouldn’t start . He was honest and upfront with the cost. H More

by BESTOFTERESA31
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jan 20, 2020 -

Coastal Kia responded

Thank you for the five star service review and kudos for Howard. We hate you daughter had issues with her Kia. We were happy to help. It was thoughtful of you to mention Howard by name. We are thrilled to hear he exceeded your expectations. Thank you for choosing Coastal Kia. Your gracious review has been shared with Howard and our entire service team. Thanks again!

January 17, 2020

Service experience Between Sam and Bob, I always get the work done that was scheduled, Their estimated time you wait is on the money, and their explanation of what servi More

by SEROCO1898
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Bob
Jan 17, 2020 -

Coastal Kia responded

Thank you ! We sincerely appreciate the great service review and kudos for Sam and Bob. We love the comment, "their estimated time you wait is on the money, and their explanation of what services and recommendations are clear and precise." We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit.

January 17, 2020

Great service department! The staff is super friendly and they always take great care of my car. John is a great asset to Coastal Kia! More

by ARPUNC
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Coastal Kia responded

We could not agree more! John is an asset to our Coastal Kia Team and we are lucky to have him. Thank you for the amazing five star review and gracious comments. We appreciate your business and loyalty.Thank you for choosing Coastal Kia, home of the "truly exceptional experience". Please call us if you need anything. We are here to help.

January 17, 2020

Howard was friendly, professional, knowledgeable and answered all of my questions and took care of everything I needed with a smile. My faith and enthusiasm for Coastal Kia has been renewed! More

by BONNIEJO1234
Recommend Dealer
Yes
Employees Worked With
Howard in service dept
Jan 17, 2020 -

Coastal Kia responded

Thank you so much for the wonderful five star service review. It was thoughtful of you to share such awesome comments and kudos for Howard Ramsey. We sincerely appreciate your business. Please call us if you need anything. We are here to help.

January 17, 2020

Oil Change Easy on line appointment......friendly efficient service from the Service manager, Bob Tomlin. Service. manager was very informative and kept me up t More

by rjwalterex
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 20, 2020 -

Coastal Kia responded

We sincerely appreciate you going online and sharing your thoughts. Thank you for the five star service review and kudos for Bob Tomlin! His clients love him and we are lucky to have him. Your wonderful review and gracious comments have been shared with Bob and our entire service team. Thank you for choosing Coastal Kia home of the "truly exceptional experience". Please call us if you need anything. We are here to help.

January 16, 2020

Bob Tomlin was the best! Very prompt service, amazing shine put on our car, and Bob found unbeknownst to us the repair was all under warranty! Being on vacation from Maine and More

by JACENTERPRISES2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 16, 2020 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star service review and amazing testimonial. It was thoughtful of you to mention Bob Tomlin and share your story. Your wonderful review has been shared with Bob and our entire service team. We love the comment, "pleasant experience all around!" Please come see us again next time you are in the area visiting from Maine. Thanks again! We are here if you need us.

January 16, 2020

I was able to practice my Spanish with Uber in the sales division. I talked to my accountant for an hour. And I caught up with my friends in Peru. Please tell Sam these surveys are too long. Was this More

by JBIEL79
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 17, 2020 -

Coastal Kia responded

Thank you Ms. Biel for the five star review. It was thoughtful of you to mention Uber and Sam by name. Your gracious comments have been shared with them both along with our entire staff. Apologies for the length of the surveys. We appreciate your business and your loyalty. Thanks again!

January 16, 2020

Sam in Service was professional and kept me informed of my car's progress. His attitude has always been pleasant and he represents his Coastal Kia highly More

by MAZZO162
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman
Jan 17, 2020 -

Coastal Kia responded

Sam is amazing! It was thoughtful of you to recognize his efforts. Thank you for the five star review and kudos. Your gracious review has been shared with Sam and our entire service team. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

January 16, 2020

Oil change I took my 2019 Sorento in for its first oil change. The service guy was very pleasant as usual. He told me it would be an hour to an hour and a half. More

by RLEBARRE46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and awesome feedback. We appreciate your testimonial and loyalty. We appreciate the high recommendations and recognition that our staff exceeded your expectations. Thank you for being an important part of our Coastal Kia Family. Please call us if you need anything. Thanks again.

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