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Coastal Kia - Service Center
Wilmington, NC
2,852 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,852 Reviews of Coastal Kia - Service Center
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January 10, 2019
A Service Department With "Soul"! I purchased a '17 Soul from this dealership.Since it's operating under new management, they are very caring towards their customers.They listen to you I purchased a '17 Soul from this dealership.Since it's operating under new management, they are very caring towards their customers.They listen to your concerns about your vehicle.They explain everything they're going to do and give you an estimate prior to the work beginning.If they find anything, they come and talk to you and show you what they're talking about to help you make an informed decision. They have a very comfortable waiting area with refreshments.Everyone is friendly yet professional!Thank you Sam for all your assistance and it was nice to meet John and Almog!I know I'll be in good hands for my next car check-up. More
by MARY MCCARLEY
Verified CustomerEmployees Worked With
Sam Weisman, John, Almog, Bob, and I talked with Jason Stone
Helpful January 09, 2019
Above and beyond Just awesome! Courteous, friendly and they go out of their way to make sure you're satisfied. The shuttle driver is the best, and don't forget the fre Just awesome! Courteous, friendly and they go out of their way to make sure you're satisfied. The shuttle driver is the best, and don't forget the free coffee! More
by JANDA1
Employees Worked With
SAM
January 09, 2019
Very good service. The employees were very courteous and went out of their way to help, since it was my very first time dealing with a NC service center. The employees were very courteous and went out of their way to help, since it was my very first time dealing with a NC service center. More
by MMD03054
Employees Worked With
Bob Tomlin
January 09, 2019
I am always informed of maintenance needs When calling with a need I am always scheduled quickly. Mr. Weisman always informs me of needed maintenance and. cost before work is done. He then c When calling with a need I am always scheduled quickly. Mr. Weisman always informs me of needed maintenance and. cost before work is done. He then calls a day or so later to ask if all is going well with my KIA . More
by DSHOME04
Employees Worked With
Sam Weisman
January 08, 2019
A great day! What a comfortable, waiting area and it didn't take the hour first mentioned by the service manager. TV, WI-FI, beverages and a great place to wait f What a comfortable, waiting area and it didn't take the hour first mentioned by the service manager. TV, WI-FI, beverages and a great place to wait for our car to be serviced. More
by 7TRICKS
Employees Worked With
January 08, 2019
Great customer service from everyone I encountered the day of my service. The service manager helped me by offering the shuttle service because I needed to leave my car to from everyone I encountered the day of my service. The service manager helped me by offering the shuttle service because I needed to leave my car to get worked on. I received a phone call letting me know what was going on with my car and their recommendations. I received a follow up call the next day by Sam just checking up. Awesome experience! More
by UNCW_JESS
Employees Worked With
Service manager and Sam
January 08, 2019
Helpful, honest, and courteous Wes answered all my questions and reassured me of my concerns about the repair. Bob the courtesy driver was prompt and professional. So far, KIA has Wes answered all my questions and reassured me of my concerns about the repair. Bob the courtesy driver was prompt and professional. So far, KIA has stood behind their product completely. Very good experience More
by Customer 123
Employees Worked With
Wes at service counter. Bob courtesy shuttle
January 08, 2019
What you need and want and no push for more Sam was very nice, listened to what we said and provided excellent service. We thought the brakes might need to be done; he checked them and determine Sam was very nice, listened to what we said and provided excellent service. We thought the brakes might need to be done; he checked them and determined it was not necessary and let us know it could wait. Integrity is of utmost importance to us— Sam has it. More
by SETSCHUMACHER
Employees Worked With
Sam in Service.
January 08, 2019
excellent and fast! Customer service was excellent and fast! Everybody was so nice. Nice break room very clean and free snacks. Thinking about getting my next car from th Customer service was excellent and fast! Everybody was so nice. Nice break room very clean and free snacks. Thinking about getting my next car from them. More
by EDBERR5352
Employees Worked With
Bob Tomlin
January 06, 2019
Always very satisfied with service I took my 2019 Sportage in for my first oil change and safety inspection on Saturday morning and the service writer was very nice and explained to me I took my 2019 Sportage in for my first oil change and safety inspection on Saturday morning and the service writer was very nice and explained to me everything that they would do to car. It was ready for pick up at the time that they said it would be ready. More
by celjclay2
Employees Worked With
Not too sure of his name , but it was the young guy who worked 1/5/19
