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Coastal Kia - Service Center

Wilmington, NC

4.8
3,456 Reviews

3,456 Reviews of Coastal Kia - Service Center

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March 27, 2019

Happy with engine service. Was happy with your service and explanations. The car detailers who washed and waxed could pay more attention to detail. Overall I am pleased with you More

by MATTOCKS.SHERRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 28, 2019 -

Coastal Kia responded

Duly noted. Thank you for the feedback. We have shared your thoughts with our management staff and detail department. Please call us if you need anything. Stop by at your convenience and we will give you a courtesy wash. We realize we are in the middle of pollen season and know a quick bath can do wonders. Please call us if you need anything. We are here to help! Thank you for choosing Coastal Kia.

March 27, 2019

Another awesome experience !!! The Service Dept @ Coastal Kia is top notch and none can compare with the members there !! Sam Weisman and John Wigger went of of their to get my veh More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman
Mar 28, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review. It was thoughtful of you to go online and rate our service department "top notch". We sincerely appreciate the kudos. You kind comments have been shared with Sam Weisman and John Wigger. Thank you for choosing Coastal Kia!

March 26, 2019

Surprised at how quickly the work was done ! Bob got me in and out quickly! Definitely will return if needed any other work. Even got a car wash also !Thanks for the great service Bob. More

by CRGRAY1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
Mar 27, 2019 -

Coastal Kia responded

You are so welcome! Thank you for the five star review and for mentioning Bob Tomlin in our service department by name. We are thrilled he was able to get you "in and out quickly". We realize there are dozens of local service centers to choose from. Thank you for choosing our Kia factory trained service advisors and technicians to trust with your service needs. You are an important part of the Coastal Kia family. Thank you !

March 24, 2019

Perfect customer service Bob with the service department is awesome and very wonderful. Upon finalizing my service he took the time to go over everything and also went and got More

by BRWN_SUGA_64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob in service and Mr Bob the shuttle
Mar 25, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and kudos for Bob Tomlin in service and Bob Orr our amazing Coastal Kia Courtesy Shuttle Driver.We sincerely appreciate the kind words and want to thank you for mentioning them by name. We are thrilled to have you describe our service department as " awesome and very wonderful". We feel the same about you. Thank you for choosing Coastal Kia!

March 24, 2019

Awesome people The people at Coastal Kia are down to earth great people. They treat you with the highest respect and go to the ends of the earth to please you. More

by GYPSY81165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Coastal Kia responded

Thank you for the five star review and awesome accolades. Our entire team at Coastal Kia strives to treat our clients the way we wish to be treated. It was thoughtful of you to go online and share these wonderful comments. Thank you for being such an important part of our Coastal Kia family! Please call us if you need anything, we are here to help.

March 23, 2019

Coastal KIA is outstanding! I've never had better service from any company in my whole life. The minute you walk in the door you're greeted by courteous and knowledgeable people. More

by MSMAGGIE_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Coastal Kia responded

Thank you for the five star review! We sincerely appreciate it. Our culture at Coastal Kia is to treat our clients the way we wish to be treated. We are thrilled we met our goal. We look forward to seeing you during your next service visit. Thank you for choosing Coastal Kia!

March 22, 2019

efficent, professional, courtesy All the service people were excellent and above average. The work was done on time. The service people were friendly and helpful. Sam ad Bob are the b More

by NORMANAMEND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sam,bob
Apr 01, 2019 -

Coastal Kia responded

Thank you for the five star service review! We think Sam and Bob are the best too. Please call us if you need anything. We are here to help. Thank you for being such an important part of the rapidly growing Coastal Kia family.

March 22, 2019

Great job! We received excellent service. We comfortably waited in the waiting room (snacking and watching tv) while the service men quickly serviced and WASHED More

by ERICAHUFFMAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2019 -

Coastal Kia responded

Wonderful ! Thank you for the five star service review! We are thrilled our service team exceeded your expectations. It is awesome to hear your service wait was brief and you found our customer lounge accommodating. We realize there are dozens of local service centers to choose from. We sincerely appreciate you choosing our Kia Factory Trained Service Advisors and Technicians to service your vehicle. Thank you again for choosing Coastal Kia !

March 22, 2019

Knock in my engine Sam in the service department was very nice and polite. He xplained everything very clearly. I felt comfortable trusting what he said. I will go ba More

by JOY.HICKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 22, 2019 -

Coastal Kia responded

Thank you for the five star review! It was kind of you to mention Sam by name. We are thrilled he has earned your trust. We look forward to greeting you at your next visit. Thank you!

March 22, 2019

They service was very nice and they had good customer servic It was a nice visit and I had and appointment they look my car back on time and the service was great I would go there again for my car to be service More

by STEPHANIELWHITE85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 25, 2019 -

Coastal Kia responded

Thank you so much for the five star review and recommendations! We sincerely appreciate your business and are thrilled "the service was great". We realize there are dozens of local service repair facilities to chose from. We sincerely appreciate you choosing our Kia Factory trained staff at Coastal Kia!

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