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Coastal Kia - Service Center

Wilmington, NC

4.8
3,384 Reviews

3,384 Reviews of Coastal Kia - Service Center

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December 30, 2018

Always a good day Have been having my vehicle serviced here since I bought it in 2013. Sam, at the desk is always helpful, and will also call if he sees specials on ser More

by NCHESTER2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in Service, and Bob in the shuttle van...the guy who sits next to Sam is good as well.
Jan 07, 2019 -

Coastal Kia responded

We sincerely appreciate the great review and kind words regarding your service experience here at Coastal Kia. Your comments and five star are both awesome! Bob T. in service and Bob O. the courtesy van driver are both assets to our company. It was kind of you to mention them by name. Your loyalty over the years is greatly appreciated. Thank you from your Coastal Kia Family!

December 30, 2018

Usual good service The service guys are very good at making customers feel special. Bob is very professional and knows his stuff. I would definitely recommend using Coas More

by SlapHappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 31, 2018 -

Coastal Kia responded

Thank you so much for the five star review! Bob Tomlin and our entire team appreciate the kind words. You are spot on with Bob; he "is very professional and knows his stuff". Thank you for the recommendation and awesome review. It was thoughtful of you to go online and give us such a wonderful review.

December 29, 2018

Very quick service and very thoughtful of my time frame. I needed an appointment that fit my schedule. The service department accommodated me and had my car serviced within an hour. The service department More

by KSAVAGE585
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in service
Dec 31, 2018 -

Coastal Kia responded

Thank you for the five star review! We are thrilled you love your Kia. We appreciate the kudos for our service department. Your sales comments have been reviewed and discussed. Thank you for the feedback. We sincerely appreciate you choosing Coastal Kia as your dealer. Please let us know if you ever need anything. We are here to help.

December 28, 2018

Oil change Very quick and easy to deal with! Offers rides to and from places if you need. Bob is the service advisor that I typically deal with and he always mak More

by MDSNSMTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in Service
Dec 28, 2018 -

Coastal Kia responded

Thank you for the great five star review! We appreciate you describing our team as "quick and easy to deal with." We realize there are dozens of local service centers to choose from; we sincerely appreciate you choosing Coastal Kia for your service needs. We pride ourselves on our A+ BBB rating. We strive to treat our clients the way we wish to be treated. Thanks again from your Coastal Kia family!

December 28, 2018

Super excellent Bob was super professional, helpful and friendly. They treat it me very respectful and explained everything they should have more Bobs. Also they too More

by DIANAMORALES1527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I just talk to Bob
Dec 28, 2018 -

Coastal Kia responded

Great comment! We would love to have more Bobs. : ) Thank you for the kind words and kudos for Bob Tomlin. We are thrilled you had a wonderful service visit and that you found our team accommodating. Thank you for the five star review! We sincerely appreciate your business.

December 28, 2018

Perfect I went in for a recall on my car. They fixed my recall and offered me a courtesy car wash. Everything was completed in exactly the time frame that I w More

by JORDANCATALINA45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Dec 31, 2018 -

Coastal Kia responded

It was thoughtful of you to go online and give us such an awesome five star review! Thank you. It is wonderful to hear you had your recall handled and the courtesy car wash completed in a timely manner. We appreciate your business and the kind words. Thank you from your Coastal Kia Family !

December 27, 2018

50,000 mile service. Sam is very helpful, kind and considerate. Have always trusted this dealership to be honest with me and so far they have not disappointed. Kia qualit More

by BYRDSC9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 28, 2018 -

Coastal Kia responded

Thank you for recognizing Sam's efforts in our Coastal Kia service department. He is truly an asset to our organization. We appreciate the kind words for both Sam, our dealership and the Kia brand. Thank you for being an important part of our rapidly growing Coastal Kia family.

December 26, 2018

Easy in and out. It was an easy in and out process . Was not aware of other recalls, glad they brought them to my attention. I had transportation after car drop off, More

by amuse65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 28, 2018 -

Coastal Kia responded

Thank you for the wonderful five star service review! Our Coastal Kia team is thrilled you found our process easy and professional. Our clients really enjoy the complimentary shuttle service; we are pleased you were able to take advantage of this courtesy service. Thank you for choosing Coastal Kia !

December 26, 2018

Oil Change, Tire rotation and recall Service representatives Sam and Bob are awesome repersenatives.Also the shuttle service and driver Bob was awesome. Always receive great service with More

by BRWN_SUGA_64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam,Bob
Dec 28, 2018 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to recognize Sam, Bob T. and Bob O. by name. We sincerely appreciate your business at Coastal Kia!

December 25, 2018

Service was great Service was all done timely and in shorter time period than expected. Thank you for addressing all recalls at the same time. Thanks for car washes too More

by jmmclawhon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 26, 2018 -

Coastal Kia responded

We are thrilled you enjoyed taking advantage of our courtesy car wash. Thank you for the great review, kind words and for choosing us as your service center. Thanks again from Coastal Kia!

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