Coastal Kia - Service Center

Replaced battery under warranty at no charge. Service on my last two KIAs was been timely and staff helpful and friendly. Sales staff in the past has also been nice to deal with. Not being pushy Service on my last two KIAs was been timely and staff helpful and friendly. Sales staff in the past has also been nice to deal with. Not being pushy ect. More

Recall Work They did what they were supposed to do in regards to recall work and included a free car wash which was nice. People were fine, nice enough. Favorite They did what they were supposed to do in regards to recall work and included a free car wash which was nice. People were fine, nice enough. Favorite person by far was the older man driving the shuttle. I did not like how they tried to up charge me and sell multiple services that were just not needed. The prices were so inflated it was laughable. I would only go back for recall/manufactured required work. Not other service. More

Sam & John are always super helpful Sam, John and the staff at kia are the most pleasant and helpful auto experience Ever! I've continued to service my kia soul at this location because Sam, John and the staff at kia are the most pleasant and helpful auto experience Ever! I've continued to service my kia soul at this location because they are so great! More

Recall Sam did his usual great job. My service experience with Sam and Bob over four years and two kias has always been excellent .always friendly and court Sam did his usual great job. My service experience with Sam and Bob over four years and two kias has always been excellent .always friendly and courteous . More

Awesome Upon arrival, was greeted outside on a bitterly cold day, went over what was to be done. My Kia was in for a recall only. Upon arrival, was greeted outside on a bitterly cold day, went over what was to be done. My Kia was in for a recall only. More

Totally Professional Great business people who truly care about their customers and treat them accordingly. I would recommend Coastal Kia to anyone looking to buy or for s Great business people who truly care about their customers and treat them accordingly. I would recommend Coastal Kia to anyone looking to buy or for service. More

First service for 2019 Sorento SXL 7k miles Moved to Wilmington area in 2016 and introduced my then 2014 Sorento SXL to the dealership for my new service dealership. I was very happy with the se Moved to Wilmington area in 2016 and introduced my then 2014 Sorento SXL to the dealership for my new service dealership. I was very happy with the service from the get go. Then in July 2018 while having the 60K mile service, the dealership was being taken over by a new owner so I walked into the showroom. In there was my exact Black SXL but a brand new 2019 version and it was love a first sight. I met the new owner Pat Koballa who explained his plans for the dealership and the new name Coastal, and I told him I was extremely happy with the past performance and looked forward to the new Coastal name and what he has in store for the dealership. That conversation changed to so IF I trade my 2014 in for this 2019, what's it going to cost me. The rest is history and I would not have done the trade if I felt the deal was not good for either of us and I dove that car out of the showroom and home that day. So my first service 6 months after purchase and 6 months into their deanship make over, I was even more happy then in the past. Pat Koballa and his sales and service teams are amazing and I am a very happy Coastal Kia customer! I rate the entire dealership A++ More

Oil change Very friendly. Explained Things that I should have done to my vehicle. Made sure of my comfort offed the shuttle to take me somewhere. Great team work Very friendly. Explained Things that I should have done to my vehicle. Made sure of my comfort offed the shuttle to take me somewhere. Great team work. More

Love the Kia Service Dept. Sam is always so wonderful at keeping me updated on what is happening with my vehicle and if there is any recalls or additional services I may need! Sam is always so wonderful at keeping me updated on what is happening with my vehicle and if there is any recalls or additional services I may need! This is one of the main reasons I continue to be a loyal Kia customer is because of Bob and Sam in the service department! More

Very Good Sam was my service adviser and as always very friendly and knowledgeable. Service was done promptly and coffee ( in extra clean waiting area) was exc Sam was my service adviser and as always very friendly and knowledgeable. Service was done promptly and coffee ( in extra clean waiting area) was excellent . No complaints.. Service adviser Bob was also very pleasant as usual. More