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Coastal Kia - Service Center

Wilmington, NC

4.8
3,383 Reviews

3,383 Reviews of Coastal Kia - Service Center

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February 10, 2025

Always a great experience at this dealership, very pleasant staff, and Sam is always very helpful with any questions I may have. More

by danny t12475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our service consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We love the feedback including, "always a great experience at this dealership." Thanks again! We are here if you need us.

February 08, 2025

Coastal Kia is the only dealership I trust to do maintenance on my baby! Bob always lets me know what needs immediate attention and what can wait until my next visit. I am always give a estimated t More

by amcneill0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Coastal Kia responded

This is amazing! Thank you! We truly appreciate the five star service review and compliments for our service consultant Bob Tomlin. We love the feedback including, "Bob always lets me know what needs immediate attention and what can wait until my next visit." Bob is a true ambassador for our customer service culture. Thank you for trusting Coastal Kia with your automotive service needs.

February 07, 2025

Helpful, anxious to take care of my Kia, kept me informed of progress, and cleaned car More

by mhennigh91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and high marks for our Service Consultant Gary Nelson. We love the feedback including, "helpful, anxious to take care of my Kia.... kept me informed." It was thoughtful of you to rate your recent experience. Thanks again!

February 07, 2025

My "go to" for service. Sam always takes care of me. Prompt and efficient maintenance. More

by geckstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to mention our Service Consultant Sam Weisman by name. We truly appreciate the high marks and gracious compliments. Please do not hesitate to reach out if you need us. Thanks again!

February 06, 2025

I had a very good experience. Darren was awesome, he was very friendly and helpful. More

by Traci.cooper02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for our Service Consultant Darren Gokey. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us! Thanks again.

February 06, 2025

My Granddaughter took her car in for oil Charge and Alignment. Everything was fine except I've paid for some expensive package that was supposed to cover maintenance for years. I returned after the pu More

by JCHERRY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Coastal Kia responded

Thank you for the high marks and compliments for our Service Consultants Bob Tomlin and Sam Weisman. They are both ambassadors for our Coastal Kia customer service culture. We would love to schedule a time for you to meet with a finance management staff member to go over the details of your maintenance package. We are here to help. Please contact our Operations Manager Peggy Roberts at 910-798-4706 to schedule a meeting time that works for you. We look forward to your call. Thanks again!

February 04, 2025

I waited to long for a set of tires and an alignment around 3 hours. My advisor checked on me regularly to make sure I was alright. More

by LINDAHIGHSMITHNEWTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Coastal Kia responded

Thank you for the high marks. We truly appreciate your patience during your recent service visit. We appreciate the helpful feedback. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again.

February 04, 2025

My wait period this time was too long for a set of tires and an alignment which was around 3 hours. I can say that my advisor was very nice and check on me from time to time to make sure I was alright More

by LINDAHIGHSMITHNEWTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Coastal Kia responded

Thank you for the high marks. We truly appreciate your patience during your recent service visit. We appreciate the helpful feedback. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again.

February 04, 2025

I found both the service and sales department very helpful and knowledgeable about their products. Were willing to listen to my questions and replied promptly. I am very pleased with the dealership. More

by esmola78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Coastal Kia responded

We appreciate your business and thoughtful feedback. Thank you for the five star review and high marks for our team members. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear both your sales and service experiences went well. Thank you for choosing Coastal Kia. We are here if you need us.

February 04, 2025

This dealership is clean, work on the vehicle is timely and the have good communication More

by shirley.shoffstall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Coastal Kia responded

Thank you for the five star service review and compliments for our facilities and staff. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

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