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Coastal Kia - Service Center

Wilmington, NC

4.8
3,431 Reviews

3,431 Reviews of Coastal Kia - Service Center

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March 07, 2024

All smiles and friendly folks from start to finish. My service advisor Rachelle Hennessy was Quick, very helpful, even went out of her way to find answers to my questions after I had left and called b More

by JGOUGE212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel's Hennessey- five stars
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Mar 08, 2024 -

Coastal Kia responded

Thank you! Rachelle Hennessy is a new addition to our team and has been an asset indeed. We appreciate the five star service review and high praises for Rachelle. We sincerely appreciate you sharing your recent service experience online. Thank you for choosing Coastal Kia!

March 06, 2024

Bob, one of the service managers at the dealship has been there for a number of years. He is always friendly and courteous. He calls you with updates so you can plan your time. More

by RWALSH117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our Service Consultant Bob Tomlin. Bob Tomlin is a true ambassador for our customer service culture and it was thoughtful of you to recognize his efforts. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 05, 2024

Easy in and out all in a timely fashion. Everyone was very helpful. I will definitely be back. More

by stanggbp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. We sincerely appreciate the high marks for our Service Consultant Bob Tomlin as well. Thank you for choosing Coastal Kia for you automotive service needs.

March 05, 2024

I appreciate there kindness and service in getting everything I needed for my car.I like the employee who help me his name is Sam More

by RAYATKINSON17
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Coastal Kia responded

Thank you! Your Service Consultant Sam Weisman is a true ambassador for our customer service culture. We appreciate the five star review and compliments for our service team .We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 04, 2024

Darren has an exceptional ability to communicate with the customer, the skilled technician, and the Service Agreement company to effect repairs efficiently. More

by Thomasconnolly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the high marks and compliments for our Service Consultant Darren Gokey. It was kind of you to go online and rate your recent service experience. Please don't hesitate to call us if you need anything.

March 04, 2024

Darren aways takes good care of me and my car. This time and previous visits. More

by neffandrew151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
4.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Progue
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Mar 04, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and high praises for our Service Consultant Darren Gokey. Thank you for choosing Coastal Kia for your automotive needs. We are here if you need us.

March 04, 2024

Everytime my husband and I go to service our vehicles here they treat us like family! This was the first time we use the shuttle and it was so great! The driver was fantastic!! More

by Mikayla Barnak
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear you were able to take advantage of our courtesy van shuttle service. We truly appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

March 04, 2024

Pleasant and through job explaining what was due and what looked good. Had me in and out as I waited in lobby. More

by scott.yates
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "pleasant and through job explaining what was due and what looked good." It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

March 04, 2024

This dealershkp and staff are top notch. The dealership is always very clean. The staff are courteous and professional. They always make sure their customers are a priority. More

by CHARLENELARKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Coastal Kia responded

Thank you! We appreciate the high marks and compliments for our staff and facility. We love the feedback including, "they always make sure their customers are a priority." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

March 02, 2024

Courteous and got my car handled and work completed faster than expected... nice snacks too More

by KSGHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review. It is wonderful to hear you were able to take advantage of our lounge experience. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

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