Cobb County Toyota

I initially filled out some online info regarding the trade in value on my car. I was contacted back pretty quickly by a sales rep by the name of Grant. After speaking with Grant on the phone,who was ext trade in value on my car. I was contacted back pretty quickly by a sales rep by the name of Grant. After speaking with Grant on the phone,who was extremely nice and helpful. I came to the dealership to check out their used Tacomas. Grant was actually able to get me into a brand new Tacoma, which I was much happier with. It was a refreshing car buying experience! Everyone at the dealership worked hard to get me into the truck I wanted! If the service department is as good as the finance, and sales departments. I will never have a complaint. I would send my friends and family there to do business any day! More

I recently had my worst ever service experience and still, no Cobb County Toyota representative has contacted me. I guess customer satisfaction or retention is not part of their business model. 1. I still, no Cobb County Toyota representative has contacted me. I guess customer satisfaction or retention is not part of their business model. 1. I left my car after hours Wednesday night, 3/27/13, asking for a call back and 3 services: check for a burning smell from a possible oil leak, an oil change, and rotate my tires. 2. At 5:45pm Thursday I called, to find out that no one had worked on it. 3. The impatient service attendant did not listen to me on the phone or in person when I arrived an hour later to pick up the car after he said “the service” would be done by 6:55pm for free. 4. “The service” turned out to only be the oil change and he insisted that he never said that he would check for the oil leak. 5. He continued to make multiple wrong assumptions, yell at me, embarrass and intimidate me in front of other employees and customers. Ending with his repeated demand for me to call his service manager. 6. This is the kind of bullying that people are arrested for. 7. He sent a text to his service manager and talked to him on the phone while I was standing there waiting for my still unfinished car. That service manager has still not contacted me. I guess one dissatisfied customer doesn’t really matter. 8. When I got the car, there was a xxxxxxx left on the engine, the oil was overfilled and a puddle of oil was on the bracket below the filter increasing the burning oil smell. 9. I found the reason for the burning smell. There was a leak in the oil pan. 10. So the ‘free oil change’ should never have been done and had to be re-done when the leaky gaskets were finally replaced by another service department. Considering the number of Toyotas that my family has purchased and had serviced at Cobb County Toyota, I am surprised at the way it is being run today. I hope they continue to employ that attendant and service manager that care so little for their customers. Their behavior will continue to run off customers. More

Grant Guzowski made it a very easy and plesant experience buying a new car, I didn't think that was possible. Thank You!! There was no pressure at all. buying a new car, I didn't think that was possible. Thank You!! There was no pressure at all. More

Brad was extremely helpful in my purchase of 2 new vehicles. He stayed after hours to ensure the deal was done. He took extra time to make sure we were clear on how to use all of the features on our v vehicles. He stayed after hours to ensure the deal was done. He took extra time to make sure we were clear on how to use all of the features on our vehicles. I will most definitely recommend Brad's services as well as Cobb County Toyota in the future. More

This dealership, and my salesperson Merrick, are the best I've encountered in Georgia. Fair prices, friendly faces, and exceptional service. I've sent family members here. Excellent top to bottom. I've encountered in Georgia. Fair prices, friendly faces, and exceptional service. I've sent family members here. Excellent top to bottom. More

If you are looking for an honest and easy to deal with dealership, look no further. From the time I called about my vehicle until exiting finance it was a great experience. Jeff Granger is a professiona dealership, look no further. From the time I called about my vehicle until exiting finance it was a great experience. Jeff Granger is a professional sales person who will make sure you get the right vehicle and patient with you while you decide. The manager Rob also was very easy going and worked with me to get the perfect vehicle. If you want the best deal and want to feel like you are family, go see Cobb County Toyota and ask for Jeff! More

thanks todd knight, he is an excellent salesman I am very grateful for all the help and knowledge that he provides me, the best seller ever grateful for all the help and knowledge that he provides me, the best seller ever More

All my questions were answered; once I got someone's attention, the red carpet rolled out; everyone was accommodating in all ways; the tradein and new car deals were wonderful. The location is close to attention, the red carpet rolled out; everyone was accommodating in all ways; the tradein and new car deals were wonderful. The location is close to my job, and I feel confident that service will be as good as the sales. I haven't done it yet, but I was encouraged to call (each employee said this) any time with any questions or problems. I would highly recommend this dealership. More

I had a great experience here. My sales rep, Tony Cloud, went beyond what was expected. He was so kind and helpful and did not pressure me. I was all alone, so he even followed me home with my new car si went beyond what was expected. He was so kind and helpful and did not pressure me. I was all alone, so he even followed me home with my new car since I was still drving my old car. He even helped me contact my insurance and get that al changed before I left the dealership. He helped me with everything and made me feel comfortable. I could not have asked for better service. I was very apprehensive buying a car all by myself, but he made it so easy. More

Grant was a pleasure to work with and went above and beyond to help us. The customer service was wonderful and I would definitely recommend this dealership to friends/family. beyond to help us. The customer service was wonderful and I would definitely recommend this dealership to friends/family. More