Cobb County Toyota - Service Center

Was told by the service guard who answers the phone to order a part myself, but the parts dept ordered the wrong part. Now the parts department is telling me the part is non refundable! order a part myself, but the parts dept ordered the wrong part. Now the parts department is telling me the part is non refundable! More

Zach claybrooks was very patient and took time to explain all of the services i needed. all of the services i needed. More

Car Purchased in March with defective AC. Spent more than 4 hours waiting before being informed that the parts Toyota ordered was the wrong parts. Finally, we got a loner after complaining ab Spent more than 4 hours waiting before being informed that the parts Toyota ordered was the wrong parts. Finally, we got a loner after complaining about it, and you decided to keep the car to fix the manufacturer 'default AC. More

It took 7 hours for my son to get my oil change and some flushes. He should have been told in the beginning if there was going to be a delay so he could have made an informed decision about staying or comin flushes. He should have been told in the beginning if there was going to be a delay so he could have made an informed decision about staying or coming back another time. It’s usually about 2 1/2 hours for my vehicle to get serviced. This wait was longer than usual which caused a huge inconvenience. Missed appointments and late for work. Seven hour wait time for the service provided was absolutely ridiculous. More

Austin Meek is very awesome. He is very professional, knowledgeable and kind. He knows what he is doing. He is very professional, knowledgeable and kind. He knows what he is doing. More

Entregaron el vehículo más tarde de lo acordado es decir a las prisas, por lo tanto dejaron los tornillos del contenedor del aceite del motor flojos y el aceite se estuvo derramando hasta el punto que me di a las prisas, por lo tanto dejaron los tornillos del contenedor del aceite del motor flojos y el aceite se estuvo derramando hasta el punto que me di cuenta, por otro lado el multipoint check no lo hicieron por lo tanto nunca lo recibí, y el resto del servicio no se si lo hicieron correctamente o no, así que tuve que tomar otro día para regresar y solucionar lo antes mencionado More

My service advisor was great. I had my tires rotated before the estimated time of completion. I had my tires rotated before the estimated time of completion. More

This guy Todd Pluger has NO DECORUM about him, wants to argue, talk over you, and one of the worst persons to represent a business I've come accross in my 64 years dealing with businesses. My complaint ( a argue, talk over you, and one of the worst persons to represent a business I've come accross in my 64 years dealing with businesses. My complaint ( about grease left on my mats & door handle ) was followed by "We have 6000 vehicles come through here monthly, how can we be perfect", followed by we will clean your mats, NOT OFFER NEW ONES ! Then the constant arguing was unprofessional. My advice, go ANYWHERE ELSE, you are a number, nothing more !! Worse yet, my old parts were requested, but no given. Todd didn't like my attitude so he brings in parts with a rag ( not in a bag ) and lays them on service bay floor for me to pick up...I asked for a trash bag or towel to handle them, he refused....forcing me to grab some paper from trash can so I could pick them up without grease on my hands. Disgusting behavior ! More

Anthony Sullivan was a great help! He was timely and on time! Great as always. He was timely and on time! Great as always. More

Confusing communication from dealership to me. Waited 10 mins with no contact once my car was ready. Left hand does not know what the right hand is doing. Circus! Waited 10 mins with no contact once my car was ready. Left hand does not know what the right hand is doing. Circus! More