Cobb County Toyota - Service Center

It took an hour and a half to get an oil change with an appointment then they didn’t reset the service reminder or put accurate mileage on the next service windshield sticker. appointment then they didn’t reset the service reminder or put accurate mileage on the next service windshield sticker. More

From start to finish I experienced a horrible experience. I could write a book about the horrible people who took advantage of me. I had to sign the paper work and then wait almost a week before i could get I could write a book about the horrible people who took advantage of me. I had to sign the paper work and then wait almost a week before i could get my car. And then it wasn't fixed. The front windshield had to be replaced and was done at my home a week later. I made a number of trips there and was left for hours to be helped. I was lied to and had to ask for paper work on the sale. Have yet to receive a thank you yet alone some type of gift for all I went through. I will never purchase another car from this dealership and was tell everyone how horrible this dealership is. I don't have a clue who I worked with. No one gave me a business card or any papers to follow through with them. I still feel they owe me some type of gift for being treated so horrible. I'll bet you won't share my remarks; you will just bury my reply. More

The service team is top notch. Jeff Silvers is always finding solutions, extremely helpful and understanding. I can always count on Jeff and his team to get it right! Jeff Silvers is always finding solutions, extremely helpful and understanding. I can always count on Jeff and his team to get it right! More

Every time I come there they have something problem may be they don’t like other people be they don’t like other people More

Anthony assisted me w/my oil change and filter changes. He felt Toyota could possibly match the cost of tires that I had made an appt for somewhere. Cobb county Toyota did match the price, therefore I was He felt Toyota could possibly match the cost of tires that I had made an appt for somewhere. Cobb county Toyota did match the price, therefore I was able to have everything done at one time. It took a little longer than anticipated however Anthony kept me updated. I'm happy with the service. More

David called to tell me about the service that I needed and gave me two options rather than immediately trying to upsell me on a more expensive service. I've worked with him several times throughout the ma and gave me two options rather than immediately trying to upsell me on a more expensive service. I've worked with him several times throughout the many vehicles I've owned and can't think of a single time that he didn't give me great communication and service. I will continue to bring my 3 Toyotas and 1 Lexus to CCT and will ask for David to take the lead. Thanks for being honest, reliable, and providing excellent service! More

JC is always so helpful. Always trying to help out. Focused on what you really need. Always trying to help out. Focused on what you really need. More

Simon was wonderful; car was done when he said it would be, very personable. Unfortunately, my car was returned to me (after tire rotation at 6,000 miles) with two small scratches on the driver's door. W be, very personable. Unfortunately, my car was returned to me (after tire rotation at 6,000 miles) with two small scratches on the driver's door. When I showed them to "Zach", he repeatedly told me, "that did not happen here." He was aggressive and rude, and as a result, Cobb County Toyota will never get my business again. Also, I have NEVER been to a dealership for service and had to WALK to get my car. In my experience, the car is ALWAYS driven back into the service bay for the customer's convenience. More

JC was friendly and got me checked in quickly. He texted when my car was ready for pickup. He texted when my car was ready for pickup. More

They took good care of me- the service to my car was done quickly and explained to me. Thank you quickly and explained to me. Thank you More