Cobb County Toyota - Service Center

The customer service and service staff are professional and inefficient. They kept me update on the status of my Toyota Corolla Cross's service. I have been very please. They are always busy but everything and inefficient. They kept me update on the status of my Toyota Corolla Cross's service. I have been very please. They are always busy but everything always seems to go smoothly. More

Basic things were forgotten during my 20k mile service. Fluid levels were not checked given that I was low on window washer fluid and it was not refilled. In addition it seems that I was forgotten once my Fluid levels were not checked given that I was low on window washer fluid and it was not refilled. In addition it seems that I was forgotten once my vehicle was done considering my car sat parked for a half hour with no one letting me know it was complete. It wasn't until I went to the desk and asked how much longer that they grabbed my paperwork (which was sitting on their desk the whole time) and said they still needed to input my invoice and then I would be good to go. Normally service is good so it surprised me how lackluster it was this time. In a way I'm glad this was my last covered service so I won't have to repeat this headache. More

Simon was excellent. He went above and beyond explaining, in laymen's terms, what was done to my car! He went above and beyond explaining, in laymen's terms, what was done to my car! More

I was a walk in due to an emergent need. I appreciate all the help I got. I appreciate all the help I got. More

Do not match other dealer Toyota price for service and double the cost then other dealer. double the cost then other dealer. More

Always strong with their service, I've trusted them for many, many years. I'll continue to trust their customer treatment. many, many years. I'll continue to trust their customer treatment. More

Claude Henry is my hero! Very friendly, available and knowledgeable. I always go to him. Very friendly, available and knowledgeable. I always go to him. More

I was very disappointed , my experience with David and Zach, Todd was awful and very degrading. Todd was being very sarcastic. I even over heard his conversation with another customer on the phone at 332 Zach, Todd was awful and very degrading. Todd was being very sarcastic. I even over heard his conversation with another customer on the phone at 332 pm the customer was also saying he is talking to them sarcastically. “He said mam I’m not being sarcastic.” I just looked at him like wow another customer is telling you that you are being sarcastic and rude. All I wanted was for someone to communicate with me about my car. I waited 4 hours before I asked what was going going on and when I called I felt no one cared to address my concerns from Katy given me the wrong number to corporate office to David, zach and Todd. I will never come back. I will take my car to another Toyota dealer. Communication there is extremely awful there. They over charge me when I seen them bring my car in the shop at 145pm and was done at 331pm. I will be calling better business bearu. My appointment was at 8am and all I was told is that they have over 8 cars that’s been there for a week. That I can’t expect them to call me every hour and and tell me about my car. This is not exceptable. Very sarcastic talking to me. Enough is enough never again. More

Friendly staff gives detailed information and performs services in record time! Amazing Customer Service every time! services in record time! Amazing Customer Service every time! More

Work was completed in a timely fashion. Even without an appointment, the work was quick. Even without an appointment, the work was quick. More