Cobb County Toyota - Service Center

Great service department and very professional service advisor Does all my services on 2013 Sienna advisor Does all my services on 2013 Sienna More

I have dealt with Cobb County Toyota for over 25 years and have been very pleased with the service department. But my latest visit was disappointing. An oil change was double from the last one 5000 miles and have been very pleased with the service department. But my latest visit was disappointing. An oil change was double from the last one 5000 miles ago, mostly labor cost. Oh well !!! Two other real issues, a request for an electronic change was not even looked at. And the worse was greasy foot prints all over my floor mats, instead of using the paper covers. Quality has definitely gone down in the past year. More

Excessively overpriced--take it or leave attitude. ..dealership made a fortune from zn elderly person... ..dealership made a fortune from zn elderly person... More

Very smooth process and a reasonable wait time. Very professional all the way around. Very satisfied! Very professional all the way around. Very satisfied! More

This was my first experience with Cobb County Toyotas service department and I was very happy with my experience there. The service technician was friendly, helpful and informative and all my concerns we service department and I was very happy with my experience there. The service technician was friendly, helpful and informative and all my concerns were addressed efficiently. . I have been dealing with another location and had nothing but bad experiences there so I will definitely be switching to this location! More

Love how J C takes care of us! Makes maintenance go easy. Good experience! Happy Makes maintenance go easy. Good experience! Happy More

Very dependable service. My experience has been very good. Advisors have been very helpful and service level good. My experience has been very good. Advisors have been very helpful and service level good. More

Great service. Professional staff. Very timely with not much wait time. I’m very satisfied. Professional staff. Very timely with not much wait time. I’m very satisfied. More

The phone system is not effective for reaching your service representative, and it has been this way for the last 20 years. I got a text message saying to text with any questions/concerns - no answer. service representative, and it has been this way for the last 20 years. I got a text message saying to text with any questions/concerns - no answer. A call into the service department invariable reaches the wrong person, after which you you're put on hold, followed by a disconnect - very frustrating. I worked with David Roth when he was there - never had a problem reaching him, plus he was excellent to work with, I can't imagine what circumstances resulted in his separation from the company. In fact, the only reason I came to Cobb County Toyota this time is because David texted me early around 6:00 am Monday morning saying he wouldn't be there at Nalley Toyota of Roswell to help me due to a case of vertigo. Now that is someone that really cares and puts a genuine effort into communicating. In terms of Cobb County Toyota's quality of the technical service - I think excellent, as usual. Very impressive work area - first class. I'm happy that your mechanics have a nice and spacious work area. However, saw "after the fact" that I purchased a "remanufactured" alternator. I supposed it's because new ones are no longer available, but I don't know. More

They are courteous and prompt. They don’t try to oversell. I’ve been happy their for years! They don’t try to oversell. I’ve been happy their for years! More