Cobb County Toyota - Service Center

I went with my son to have tires installed on March 14, 2025. We met with the service advisor, Anthony Sullivan, since he was on the appointment that had been previously set up. We were given an estimate 2025. We met with the service advisor, Anthony Sullivan, since he was on the appointment that had been previously set up. We were given an estimated time of completion and went to do some errands. When we returned, after getting notified the car was ready, we waited at Anthony's desk. I want to be clear that anything negative in this review is NOT directed to him. He was not available at the time. We stood at his desk for at least 10 minutes. The service advisors on each side had gotten up a couple of times to go into the service bay and come back. Neither one offered to see where our advisor was. I finally asked one of them and he said he would make sure Anthony was aware of us waiting. After a few more minutes of nothing, I asked the advisor on the other side if he could get us checked out. He said that they try to have the same advisor do the check in and check out. But he then paged our advisor. They first advisor I asked did not page anyone. Again, the two advisors on each side of Anthony's desk got up to do whatever they were doing and came back without saying a word. Finally, I walked across to the other side and approached another advisor. I was really annoyed by this point and told him how long we had waited and would he please get us checked out. He was very apologetic and took care of us. I didn't pay attention to his name. But he did the right thing. The other two advisors on each side of Anthony's desk need some training. Overall, I do not have a problem with this dealership. I have typically been treated very well there. This day was not on par with the experiences I have had in the past. More

Brenton was great in telling me what I needed and why. He kept me informed about the long wait time. The shuttle delivered me to shopping mall and picked me up. Very good experience. He kept me informed about the long wait time. The shuttle delivered me to shopping mall and picked me up. Very good experience. More

Accurate quote and excellent communication with service advisor . Was always informed of the progress of the services being performed. Car runs like new again! advisor . Was always informed of the progress of the services being performed. Car runs like new again! More

Koodos to Ravin in the service department. Very efficient and service with a smile. 5 Stars! Very efficient and service with a smile. 5 Stars! More

Thank you for quick and great service. I am very happy ab out your dedicated supports whenever I need help. I am very happy ab out your dedicated supports whenever I need help. More

I had an appointment, waited for three hours. I purchased two new tires and alignment (???) they didn't rotate my tires!! I'm was very disappointed. I purchased two new tires and alignment (???) they didn't rotate my tires!! I'm was very disappointed. More

Very helpful in diagnosing the problem with my car. My Service, Jeff, explained the items that needed to be addressed. Friendly. My Service, Jeff, explained the items that needed to be addressed. Friendly. More

They found a lot of problems that I was unaware of. Overall, it was a very positive experience. Overall, it was a very positive experience. More

I've relied heavily on Cobb County Toyota and for good reason, they take the time to accommodate my vehicle concerns/requests and get it done right. Great group of expert-level skilled technicians and se reason, they take the time to accommodate my vehicle concerns/requests and get it done right. Great group of expert-level skilled technicians and service advisors/managers. More

Brenton has been great to work with on every visit for my truck. The service is quick and communication is clear during the entire process. truck. The service is quick and communication is clear during the entire process. More