Cobb County Toyota - Service Center

I had an appointment for an oil changed and my daughter took the car for the appointment instead of them performing the oil change, they done a 30K maintenance. They took advantage of my daughter. My daugt took the car for the appointment instead of them performing the oil change, they done a 30K maintenance. They took advantage of my daughter. My daugther have to pay $298 from a $45. More

Made an appointment for an oil change, tire rotation and wiper blade replacement. Took 2 hours. Got a message the next morning that they forgot to install the wiper blades, so I had to make another trip ove wiper blade replacement. Took 2 hours. Got a message the next morning that they forgot to install the wiper blades, so I had to make another trip over to the dealership to have them replaced. I also wasn’t crazy about the waiting area. Riverside Toyota in Rome is much nicer. More

It was a pleasure working with Andrew. Andrew took time to explain the things that needed to be done now and things that probably will need to be done in the future Andrew took time to explain the things that needed to be done now and things that probably will need to be done in the future More

They did a great job. It was friendly and fast. I will definitely go back. It was friendly and fast. I will definitely go back. More

Every time I visit this place the service staff are always rude and disrespectful. If I had a chance to do it again I would definitely skip buying a Toyota. always rude and disrespectful. If I had a chance to do it again I would definitely skip buying a Toyota. More

It was good. Thanks for the coupon and the no pressure for extras approach used. Thanks for the coupon and the no pressure for extras approach used. More

Always and easy process when I visit the service department. Waiting room is nice and they text me when completed. Great service. department. Waiting room is nice and they text me when completed. Great service. More

brought in both our cars for routine maintenance. We had made appointments. We were in and out quickly. Great experience! We had made appointments. We were in and out quickly. Great experience! More

This visit was less than satisfactory, in fact it was quite disappointing. The check in process was fine. The service advisor, Anthony Sullivan, was very cordial and helpful. My car is 6 months old and o quite disappointing. The check in process was fine. The service advisor, Anthony Sullivan, was very cordial and helpful. My car is 6 months old and one tire was punctured. Anthony explained that the tire could not be repaired so replacement was necessary. He explained the OEM tire was in stock and it would take about 45 minutes. All of this was fine as I had no warranty protection on the tires. The problem begins with the technical staff performance. They installed the tire properly, however they changed all of my settings including seat positioning. The seat positioning was set all the way to a recliner position. Plus the seat was far back, not in original setting. Also the headlamp settings were changed from auto to off. When the vehicle was returned to me after an hour and a half, all of my configurations were changed and not returned to original position. This is very aggravating and annoying. After paying a high price for a tire I then deal with reconfiguring my position settings. I find this to be extremely non professional. Because of this and the length of time it took to perform the work I cannot give this service visit a good grade. I was told that the service would not take longer than 45 minutes. It took 90 minutes or so. I had to find the service advisor to get an idea of the service delay. Paying an extraordinary amount then receiving unsatisfactory service is unacceptable. I am concerned about future visits since my car is new and must come to the service dealership. Basically an overall disappointment. More

The dealership was amazing and the employees were very patient and understanding! They helped me with all my troubles and provided excellent service! patient and understanding! They helped me with all my troubles and provided excellent service! More