Cobb County Toyota - Service Center

Fast service. I need to write fifteen word minimum to be able to post this review. I need to write fifteen word minimum to be able to post this review. More

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Raven was easy to deal with and a pleasure for this service. The service tech Norm was knowledgeable and did a great job fixing my Supra. The check in and pickup process however needs considerable impr service. The service tech Norm was knowledgeable and did a great job fixing my Supra. The check in and pickup process however needs considerable improvement. It is needlessly disorganized and inefficient. When arriving to drop off my car, I walked up to a service writer who was open, JC Cooper, and let him know I was dropping a car off for service. He said in a gruff and snarky tone "Where's the car?" I let him know the car had to be trailered in, was billowing thick smoke, and that for the sake of the service team I didn't want to smoke them out of the service writing bay. He gruffly asked for my info, looked me up, and sent me to another very occupied service writer who "had my service ticket". I had to wait for a very long time, maybe 15-20 minutes to finally be able to talk to this service writer even after having an appointment. This is a ridiculous and broken process. I had already called in and made an appointment and listed the issues with the car. All I had to do was drop it off and hand someone the keys. To require the customer to wait for a specific service writer, when there are other unoccupied service writers is inefficient and wastes the time of your customers. Likewise, many of the service writers seem as if they are actively trying to not help you by not looking you in the eyes or acknowledging your existence when you walk up. Similarly when I picked the same car up after an oil change recently I was handed the keys and told that the car was somewhere in the lot. After walking around the lot for 20 minutes and being unable to find the car I finally got assistance to show where the car was from the tech that actually did the oil change, not any of the service writers. This is quite ridiculous. This service writing department needs significant training in customer service and the process needs completely reworked to not be an unnecessary burden on the customer. More

I had a problem with my tire pressure system. Austin was able to diagnose the issue and solution. While on the rack the technician observed the rear brakes were in the red zone and recommended Austin was able to diagnose the issue and solution. While on the rack the technician observed the rear brakes were in the red zone and recommended replacing the pads. Very thankful for Austin who always watches over me and my Avalon. More

Friendly, knowledgeable and efficient was the experience I recently had when I brought my car in for service I recently had when I brought my car in for service More

Horrible, will damage your car, and lack accountability. I will never refer anyone to this location!!! I will never refer anyone to this location!!! More

I was given 3 separate prices when it was time to pay. I don’t like dishonesty. I approved work based on a specific price. I don’t like dishonesty. I approved work based on a specific price. More

Thank you for the great service and information on my car. The new brakes oil change and your helpful advice. car. The new brakes oil change and your helpful advice. More

Prompt and courteous service. The service was performed and was on our way. Thank you. The service was performed and was on our way. Thank you. More

I always take my Tundra to this dealer for service. They always do a great job. However, I took my wife’s Lexus and was told they did their big inspection. I got in the car to leave and the tire light They always do a great job. However, I took my wife’s Lexus and was told they did their big inspection. I got in the car to leave and the tire light was on and my front driver tire was low on air. So that tells me they NEVER checked the tires More