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Cole Valley Cadillac

Warren, OH

Overview
Employees
Reviews
Vehicles
4.6
170 Reviews
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4111 Elm Road NE

Warren, OH

44483

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Showing 170 reviews

April 01, 2026

Great service and attention. Katie always take care of our needs. No issues. Will come again. More

by mjboyle2399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Cole Valley Cadillac responded

It’s great to hear Katie took care of your needs while servicing your Dodge Journey. We’re glad there were no issues and look forward to assisting you again. Thank you for sharing your experience. Grace Cole Internet Manager graceh@colecars.net

March 29, 2026

Katie is very personable and great at her job. Thank you Katie & Lenny for doing a great job! More

by kekegram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Niederhiser
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Mar 29, 2026 -

Cole Valley Cadillac responded

It’s great to hear Katie offered such personable and capable support. We’ll be sure to share your thanks with her. We appreciate your feedback and hope to see you again soon. Grace Cole Internet Manager graceh@colecars.net

March 28, 2026

Katie is always on the ball when u need to get the proper service done to ur car More

by ghalkias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe S. is excellent as always. Always there to help whenever possible
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Mar 28, 2026 -

Cole Valley Cadillac responded

Thanks for the great feedback. It’s fantastic to know that Katie consistently manages your Cadillac XT5 service needs. We look forward to supporting you again soon. Grace Cole Internet Manager graceh@colecars.net

March 23, 2026

Joe Sember always makes sure we have a great customer experience when buying a car. More

by rj.keller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarred Maderitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Sember
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Mar 24, 2026 -

Cole Valley Cadillac responded

Thank you for sharing your experience with our team. Congratulations on your new Cadillac and we appreciate your kind words. Grace Cole Internet Manager graceh@colecars.net

March 20, 2026

Very friendly and everyone goes out of their way to assist you. I recommend to everyone. More

by MEGAN.NYITRAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Mar 20, 2026 -

Cole Valley Cadillac responded

It’s wonderful to hear how our team made you feel so welcome and supported during your Cadillac service. Katie will be thrilled by your recommendation. We appreciate your trust and look forward to helping you again. Grace Cole Internet Manager graceh@colecars.net

March 18, 2026

I am always treated so well at Cole Valley. I was surprised that they got my car serviced so quickly so I could go on with my day. Thank you. More

by jmcdowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2026 -

Cole Valley Cadillac responded

It’s wonderful to hear you feel well cared for and that service on your Cadillac XT5 was completed swiftly. Thank you for letting us support your day. Grace Cole Internet Manager graceh@colecars.net

March 18, 2026

I appreciated the contact from Kate on what was going on with the car and for the fast response of replacing the fuse box by the Cole Valley service technician. More

by stone9580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2026 -

Cole Valley Cadillac responded

Thank you for recognizing Katie’s updates on your Cadillac XT5 and our technician’s swift replacement of the fuse box. We appreciate your feedback and look forward to supporting you again. Grace Cole Internet Manager graceh@colecars.net

February 26, 2026

The absolute worst service experience I have ever thought possible. I have emailed the owner and haven't received a response as of yet. More

by npd146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Stowe
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2026 -

Cole Valley Cadillac responded

Mr. Miketa, Please accept my sincerest and most profound apologies for the unacceptable experience you had at Cole Valley Cadillac. Reading your account of the last several weeks, it is clear that we failed you at every single touchpoint—from the initial silence of our service department to the inexcusable lack of professionalism you encountered in our lobby. You are absolutely right: the Cadillac brand stands for the pinnacle of American luxury, and the treatment you received was anything but. To have a long term, loyal customer feel like they are being called a liar or, worse, treated as a burden, is a failure I take very seriously. Whether it is a flaw in our phone system or a lack of diligence in returning messages, there is no excuse for your calls on January 19th and February 3rd going unanswered. You shouldn't have to drive to the dealership just to get a human being to acknowledge a problem with a 2025 vehicle. I am deeply aware that as someone working 12-hour shifts, your time is your most valuable asset. Forcing you to burn 12 hours of hard earned vacation time for a test that took barely an hour is a massive oversight on our part. Had we managed our schedule or provided the loaner vehicle you deserved, this could have been avoided. I realize that Jay reached out to "make it right," and I respect that you feel it may be too late for that. However, I would like the opportunity to prove that this is not the standard we hold for ourselves or our customers. You have been a loyal part of the Cadillac family for years. I am truly sorry we didn't show you that same loyalty in return. Sincerely, Grace Cole

February 23, 2026

Jared was the person who sold me the car and was very responsive with my questions. I left feeling like I got a good deal. When I was having a problem with my rear view mirror, he took me to see Katie an More

by angelbobcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Maderitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2026 -

Cole Valley Cadillac responded

Thank you for the five-star rating. Jarred was happy to help you find the right CT5 and answer your questions, and Katie and the service team are pleased the mirror replacement went smoothly in just an hour. We appreciate your feedback and look forward to assisting you again. Grace Cole Internet Manager graceh@colecars.net

February 18, 2026

Joe Sember was my prime reason for maintaining relationship with Cole Valley. Shannon Montgomery in Finance was great in getting everything set up. More

by tomhardesty1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Sember
Report | Print
Feb 18, 2026 -

Cole Valley Cadillac responded

Thank you for sharing your feedback. We’re thrilled you chose to continue with us and pleased that the finance process for your new Cadillac XT5 went smoothly. We look forward to supporting you again. Grace Cole Internet Manager graceh@colecars.net

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