Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Cole Valley Cadillac

Warren, OH

Overview
Employees
Reviews
Vehicles
4.4
239 Reviews
Contact Dealership

4111 Elm Road NE

Warren, OH

44483

Directions

By Type

Showing 239 reviews

October 04, 2026

Appointment on time and dealer drove me to my aerobics class and car was ready when I arrived about an hour and half later More

by cathylukasko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of name
Print
Oct 04, 2026 -

Cole Valley Cadillac responded

Hearing that your appointment was punctual and our courtesy drive fit your schedule means a lot to our service team. Our team is pleased we could provide a ride to your aerobics class and have your Cadillac XT5 ready upon your return. Grace Cole Internet Manager graceh@colecars.net

September 30, 2026

Always have had great results with at Cole Valley . Treat you with respect as if you were family. the service was fast and was on my way. More

by goofy969800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
Print
Oct 01, 2026 -

Cole Valley Cadillac responded

Knowing you’ve always felt treated like family means a lot to our service team. We’re glad the service on your Cadillac XT5 was swift so you could be back on your way quickly. Your continued confidence and five-star rating truly motivate us to keep delivering fast, respectful care. Grace Cole Internet Manager graceh@colecars.net

September 30, 2026

Great people, Great service. My only complaint is the extra charge for using a credit card to pay my bill. NO other dealership I have ever been to doesn't do this. More

by tenpingolf2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Stiles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 01, 2026 -

Cole Valley Cadillac responded

Hi, thank you for taking the time to leave us a review and for your compliments on our team and service! We wanted to address your concern regarding the credit card fee. Like many businesses, we incur substantial transaction fees from credit card processors, and the fee reflects passing along that direct cost. We understand this can be frustrating, which is why we also accept alternative payment methods (such as cash, check, or debit) that do not incur any additional charges. Please feel free to reach out to us directly if you have any further questions or if there's anything else we can assist you with!

September 29, 2026

Great customer service all the time. Service appointment was really fast.did not wait very long. More

by money.kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Whitcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Stowe
Print
Sep 29, 2026 -

Cole Valley Cadillac responded

We’re glad your service visit for your Cadillac XT4 was quick and that you didn’t have to wait long. Hearing that you consistently receive great customer service means a lot to our team. Grace Cole Internet Manager graceh@colecars.net

September 27, 2026

I have had nothing but A+ service from Coal Valley Cadillac. From purchasing my new car to repairs on the new car to even the collision repairs on the new car have been top-notch. I cannot speak highl More

by Satifiedcust1
Recommend Dealer
Yes
Employees Worked With
Jarred Maderitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 27, 2026 -

Cole Valley Cadillac responded

Hearing that you’ve experienced top-notch service from purchase through collision repairs means a great deal to our team. Jarred and our service department are here for anything your Cadillac XT5 needs. Grace Cole Internet Manager graceh@colecars.net

September 09, 2026

I appreciated the attentiveness of every detail and great customer service provided to me throughout the entire process More

by cbell15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Sember
Print
Sep 09, 2026 -

Cole Valley Cadillac responded

Knowing that our attention to detail and customer service throughout the process met your expectations means a lot to our team. We’re honored you chose to purchase your new Escalade with us. Grace Cole Internet Manager graceh@colecars.net

September 07, 2026

Quick to get appointment, took a bit longer than expected but so glad they fixed the issue, staff pleasant and eager to help More

by cathyheikkila3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
Print
Sep 24, 2026 -

Cole Valley Cadillac responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Grace Cole Internet Manager graceh@colecars.net

September 01, 2026

Katie has worked with me since I bought my car. She is amazing. Great service and she is very professional. Definitely management material. Not many places have employees that go above and beyond l More

by Mgayhart0122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
Print
Sep 01, 2026 -

Cole Valley Cadillac responded

Knowing that Katie has gone above and beyond for you since your initial purchase means a lot to our service team. We’re honored her dedication shines through every service visit for your Cadillac CT5. Grace Cole Internet Manager graceh@colecars.net

August 31, 2026

I am impressed with all the staff and the amount of time (not long at all) to do the maintenance on my car. Great job!! More

by dpetro95
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Cole Valley Cadillac responded

Knowing you were impressed with our staff and the swift maintenance on your Cadillac ATS means a lot to our service department. Our team is pleased we could complete the work so efficiently for you. Grace Cole Internet Manager graceh@colecars.net

August 26, 2026

Cole Valley is very accomodating and the service techs keep you fully informed through the process. More

by fordcourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 26, 2026 -

Cole Valley Cadillac responded

Knowing that you found our team accommodating and appreciated being kept fully informed during the service on your Chevrolet Equinox is rewarding. Your kind words and five-star rating mean a lot to us. Grace Cole Internet Manager graceh@colecars.net

1
2
3
4
...
24