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Cole Valley Cadillac

Warren, OH

Overview
Employees
Reviews
Vehicles
4.6
170 Reviews
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4111 Elm Road NE

Warren, OH

44483

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Showing 170 reviews

February 11, 2026

Excellent service as always! ! Great team at Cole Valley, they always take great care of me and my XT6. More

by delvetr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2026 -

Cole Valley Cadillac responded

It’s great to know our service team always takes care of your Cadillac XT6. Katie and the rest of our crew appreciate your loyalty. Grace Cole Internet Manager graceh@colecars.net

February 07, 2026

Friendly but not pushy fair pricing reality easy to discuss with and a fair trade in value. More

by elliegates629
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spenser
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Feb 07, 2026 -

Cole Valley Cadillac responded

We’re delighted to hear you found our team approachable and appreciated our straightforward pricing and fair trade-in offer. It was our pleasure to guide you through the XT5 purchase process. Please reach out if you have any questions about your new Cadillac.

February 06, 2026

Personable staff. I actually bought the car from Spencer. Although Jarred was quite responsive and mentioned when Jarred would return. Spencer had knowledge on the More

by bjm3rd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarred Maderitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer, Shannon
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Feb 08, 2026 -

Cole Valley Cadillac responded

Thanks for sharing your thoughts about your experience with Cole Valley Cadillac. We appreciate your business and hope to see you again soon! Grace Cole Internet Manager graceh@colecars.net

February 02, 2026

I was very disappointed as a new purchaser at Cole Valley Cadillac, to be told that an appointment would be take 30 minutes to complete and took over two hours. Had I been told this, I would not have stayed More

by marden77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarred Maderitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Stowe
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2026 -

Cole Valley Cadillac responded

Thank you for bringing this to my attention. Please accept my sincerest apologies for the delay during your first service visit. We pride ourselves on respecting our guests' schedules, and it is clear that we missed the mark on our estimate. I understand how frustrating it is to see other vehicles move through the bays while you wait. Often, guests are in for quick services like tire pressure checks or battery tests, which can move faster than more comprehensive maintenance. However, that does not excuse the lack of communication regarding your specific wait time. We value your business as a Cadillac owner and would like to make this right. I would appreciate the opportunity to speak with you directly to ensure your next visit is seamless. Please reach out to me at (330) 372-1665 at your convenience. Best regards, Grace Cole

January 29, 2026

Anthony was very diligent in looking for a white XT6 since they did not have one in stock. More

by freda2011
Recommend Dealer
Yes
Employees Worked With
Jarred Maderitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2026 -

Cole Valley Cadillac responded

Thank you for choosing Cole Valley Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Grace Cole Internet Manager graceh@colecars.net

January 20, 2026

Katie Stowe was extremely helpful and sweet! I came to get my first oil change at Cole Valley, she made the process so simple and easy, with a smile on her face! Brightened up my day for-sure! E More

by Aeva Maffei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2026 -

Cole Valley Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Grace Cole Internet Manager graceh@colecars.net

January 20, 2026

made me feel that they are truly interested in me and my car.keep up the good work More

by tomsmith1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2026 -

Cole Valley Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Grace Cole Internet Manager graceh@colecars.net

January 17, 2026

Excellent service and advisors. We have always been treated very well. I feel the service is the more important part of connection with a dealership. More

by lee_mcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2026 -

Cole Valley Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Grace Cole Internet Manager graceh@colecars.net

January 13, 2026

Jared was vary helpful in me buying the cad in that it was what I was looking for and he explained the controls I was not used to using.I am vary happy with the car.Will use Cole cad in the future More

by RCHUCK44514
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jarred Maderitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2026 -

Cole Valley Cadillac responded

Thanks for sharing about your experience with Cole Valley Cadillac. We appreciate your business and hope to see you again soon! Grace Cole Internet Manager graceh@colecars.net

January 09, 2026

As always Katie get it done for us. She is always on top of everything. More

by JFLEEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2026 -

Cole Valley Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Cole Valley Cadillac, we look forward to having you as a valued customer for many years to come! Grace Cole Internet Manager graceh@colecars.net

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