Cole Valley Cadillac

Cole Valley Cadillac responded

Ray, our initial trade-in estimates are subject to a final in-person inspection. During the evaluation on the day of purchase, we noted low tire tread requiring immediate replacement and existing curb rash, which led to the adjustment in the final trade allowance. We apologize for any frustration this caused and hope you enjoy your new Cadillac XT4.

Cole Valley Cadillac responded

Thanks for the five-star rating and for noting how our team went above and beyond. Knowing you’re pleased with the care we provided to your Cadillac XT6 means a lot to our service department. Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Thank you for choosing Cole Valley Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Thank you for bringing your concerns to our attention. When you brought your vehicle to us for engine hesitation and ABS concerns, our technicians conducted a thorough inspection. While no error codes were found for either issue and the ABS concern could not be duplicated on a test drive, we recommended new spark plugs and a fuel injection service based on the vehicle’s mileage, as well as necessary front and rear brake replacements. You authorized these repairs, and to minimize your inconvenience, we provided a loaner vehicle along with a discount on parts and labor for the extended wait. Because your satisfaction is our priority, we would be glad to re-inspect your vehicle if you are still noticing any issues. Please contact our service team directly so we can schedule a time to look into this for you.

pallante.aj responded

that is actually false. We brought the van in because our stop/start service was unavailable. The warning light came on our dash and told us to get this serviced. That is what we brought the van in for initially. While the van was being inspected the other issues were identified, and I did give consent for those issues to be fixed, under the impression the ORIGINAL issue we brought the van in for would also be fixed. Never once was I told that you guys were unable to service the original issue we had brought the van in for until after we got the van back, seven days and $1500 later. After speaking with Ken, (who told me he would get back to me and did not) I called multiple times, and left messages and he never returned any of my calls, despite telling me he would get back to me. I then met with Dave, who told me I would receive a response the day after meeting with him, again no response. So while it is very convenient for you to claim that customer satisfaction is the top priority, I'm going to have to say that is also false given that I was ghosted by not one but TWO of your managers, one of whom is the owner.

Cole Valley Cadillac responded

Knowing that you trust our service department with your Cadillac SRX means a lot to us. We’re pleased Matt could guide you patiently as you weigh your trade-up options. Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Your feedback on our quick paperwork process during the service on your Cadillac XT5 is appreciated. Knowing our team’s friendly and personable approach made your visit more enjoyable means a lot to us. Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

We’re glad the service on your XT5 was worth the 150-mile drive. Your trust in our team to do it right means a lot to us. Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Your praise of our team’s courtesy and professionalism reflects our commitment to each Cadillac XT5 service. Your kind words and five-star rating mean a lot to our service department. Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Your praise of our staff’s attentive and courteous approach reflects what we aim to deliver every time. Thank you for letting us care for your Cadillac XT5 and for the five-star rating. Grace Cole Internet Manager graceh@colecars.net