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Cole Valley Cadillac

Warren, OH

Overview
Employees
Reviews
Vehicles
4.6
170 Reviews
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4111 Elm Road NE

Warren, OH

44483

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Showing 170 reviews

January 07, 2026

Transmission is xxxx. Neither dealership nor GM have stepped up since purchase. This is the 3rd transfer case installed. I fully expect it to fail as well. I intend to More

by slewis18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Stowe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny, Service Mgr
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Jan 08, 2026 -

Cole Valley Cadillac responded

Dear Mr. Lewis, Thank you for sharing your feedback. I sincerely regret the ongoing frustration you’ve experienced with your vehicle. We completely understand that having a third transfer case installed is far beyond what any owner should expect, and we share your disappointment that this has been a recurring issue. I want to assure you that our team has worked diligently to advocate for you throughout this process. We have made every effort to minimize the financial impact on your end. While we have done everything within our local power to provide a resolution and keep costs down, we respect your decision regarding the vehicle. We truly value the relationship we’ve had with you and wish the circumstances were different. Sincerely, Cole Valley Cadillac

January 07, 2026

Quick, efficient service. Friendly and competent service and reception personnel. Clean & welcoming waiting area for customers. More

by man.home
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2026 -

Cole Valley Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Grace Cole Internet Manager graceh@colecars.net

January 07, 2026

Katie was knowledgeable and extremely helpful in answering my questions about my 2018 Chevy Equinox TPMS. She’s pleasant and courteous. More

by mmg049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2026 -

Cole Valley Cadillac responded

Thanks for sharing your thoughts about your experience with Cole Valley Cadillac. We appreciate your business and hope to see you again soon! Grace Cole Internet Manager graceh@colecars.net

January 02, 2026

I was happy with the car, with jarred and the dealership Still waiting on the title Still waiting on the check for my 2nd fob More

by regisjdonahue
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jarred Maderitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2026 -

Cole Valley Cadillac responded

Thank you, Regis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cole Valley Cadillac. Please reach out to us if you have any further questions. Grace Cole Internet Manager graceh@colecars.net

January 02, 2026

They did a great and timely job. Will continue to use them in the future More

by dwurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2026 -

Cole Valley Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cole Valley Cadillac. Grace Cole Internet Manager graceh@colecars.net

December 27, 2025

Katie was very helpful to me with my issue and made sure that I knew what to expect and made sure that it was correctly addressed. And the service department did it in a timely manner. I am very grateful to More

by ladyreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2025 -

Cole Valley Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Grace Cole Internet Manager graceh@colecars.net

December 26, 2025

Friendly staff. Always keep me informed on any issues with my car. Very reliable business. More

by melanieb0312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2026 -

Cole Valley Cadillac responded

Thank you, Melanie, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Grace Cole Internet Manager graceh@colecars.net

Jan 04, 2026 -

Cole Valley Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Cole Valley Cadillac, we look forward to having you as a valued customer for many years to come! Grace Cole Internet Manager graceh@colecars.net

December 15, 2025

Everyone in the service dept are always friendly and respectful and make sure I have all of the information I need to know about my vehicle. More

by wlsnmech71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2025 -

Cole Valley Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Cole Valley Cadillac, we look forward to having you as a valued customer for many years to come! Grace Cole Internet Manager graceh@colecars.net

December 14, 2025

We had a great experience. Good and fast repair on our car and service was very nice and friendly. Appreciate the car loan while our car was being repaired. Thanks. to every More

by LHCULLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody
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Dec 15, 2025 -

Cole Valley Cadillac responded

Hello! That is wonderful to hear that you had a great experience with the repair and service! It seems like you may have accidentally left a *1-star rating* along with this very positive review. Since your comments indicate a *very* satisfactory experience, would you be willing to go back and change the rating to a *5-star** rating instead? Thank you again for your kind feedback!

December 11, 2025

They are always polite and professional. The people seem to like their jobs as they always seem happy and pleasant. The waiting area is always clean and I was always aware of the status of m More

by judgepam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2025 -

Cole Valley Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Grace Cole Internet Manager graceh@colecars.net

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