Confusing service experience
Recall service on 11/9/2016. Upon leaving I immediately noticed my rear view mirror was different...it now had lights and would not dim. I called an
Recall service on 11/9/2016. Upon leaving I immediately noticed my rear view mirror was different...it now had lights and would not dim. I called and was told "no, nothing was done with the mirror, that it was always that way,". I had been driving the car over 2 years and knew it wasn't the mirror that was on the car. (I had the window sticker in the glove compartment). It became dangerous at night when I could not dim headlights from my view and ended up turning the mirror completely away so as not to be blinded by high-beams. I called the service department again around the first part of December and this time the repair ticket was pulled and read to me. Wouldn't you know it, the mirror had been replaced as a result of the recall but was not compatible with my car so the electronic module didn't recognize it...it would not dim). (Glad to know I wasn't losing my mind or had an accident dealing with this problem). Went in again per appointment but was sent away as there was no record of it and the person who could fix it didn't come to work. Left very upset. When I got home, service had called for me to come back as the technician had arrived. Got back at 10AM,, cold all day, didn't get it fixed until around 4PM. To Chad's credit, he did buy me lunch. Quite an experience!