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Colonial Cadillac
Woburn, MA
1,396 Reviews
Welcome to Colonial Cadillac
We've been putting Dreams in driveways since 1963!
We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience.
Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for.
We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,396 reviews
August 14, 2023
I get my car right on the time done what I need to done always smile always smile More
by PATEL.KIRIT01
Verified CustomerEmployees Worked With
August 14, 2023
I purchased a new Cadillac in 2021. Sales department was okay. The car was excellent. I began using the service department even though the reviews were questionable. I’ve only had t Sales department was okay. The car was excellent. I began using the service department even though the reviews were questionable. I’ve only had to have oil changes and one recall procedure due to the low mileage on our car. Detail department is a problem. I have a issue every time we’ve used them. No need for interior detail because the car is immaculate and it’s obvious. I picked up the car on Thursday. They had done an interior detail despite my request not to. The charge was removed from my bill however the car interior was covered in white lint pieces. It was dirtier after the detail. I left Peter 2 messages on Thursday and I haven’t heard back. As a side note, while we were on the premises we observed an employee backing cars out of the garage for customers with lit cigarettes hanging out of their mouth. Because of the condition of our car we’ve needed almost no work beyond an oil change. Based on some of these experiences I would be concerned about future interactions and reliability. August 16, 2023. Since writing this initial review both Peter and Alex have reached out to me and had a lengthy conversation regarding my concerns. I appreciated their follow up and concern about my issues. What appeared to be an unreturned phone call on Peter's part was not, it was related to his being away from the office for a few days. I had fully intended on continuing service with this company but felt it was important to discuss my issues and appreciated that I was heard. I would recommend using Cadillac of Woburn and encourage people to voice their concerns if any arise. That is the sign of a professional organization that takes responsibility for issues and tries to resolve them in the best interest of the customer. Thank you to both Alex and Peter for your response and I look forward to working with you in the future. More
by JERRY83
August 14, 2023
As always, this dealership values its customers and treats them right. It starts from the top and it has a trickle down effect. But since we’re talking about service, it’s always been exceptional from treats them right. It starts from the top and it has a trickle down effect. But since we’re talking about service, it’s always been exceptional from management, to service advisors, Denise & Renata to the awesome service technicians. It’s worth the trip from Norwood to Woburn! More
by SteveD
August 12, 2023
Everything perfect as usual for start to finish Service department. Right on service settup guys and girls great also NO Complains enough said department. Right on service settup guys and girls great also NO Complains enough said More
by JOHNZARRELLA1
August 12, 2023
Job. Done fast and good but the price was too high. Place was clean and nice people Done fast and good but the price was too high. Place was clean and nice people More
by TFULKERSON53
August 11, 2023
Renata is attentive & precise. Very friendly and knowledgeable. She did a great job at keeping me informed on my car. Very friendly and knowledgeable. She did a great job at keeping me informed on my car. More
by DMD2812
Employees Worked With
August 11, 2023
The visit was just a miss and poorly planned as the work could not be completed. Denise jump in late and was very sympathetic with what happened. could not be completed. Denise jump in late and was very sympathetic with what happened. More
by MITCHELBERNSTEIN
Employees Worked With
August 11, 2023
Great place to do business with. All the people are so friendly and helpful. I highly recommend them. Great service and they wash your car after it has been serviced. All the people are so friendly and helpful. I highly recommend them. Great service and they wash your car after it has been serviced. More
by JDHOGA
August 09, 2023
professional, courtesy, on time, kept me updated of repair progress, recommended service options and kept me informed repair progress, recommended service options and kept me informed More
by TOMGOVE01
Employees Worked With
August 09, 2023
Peter was very helpful explaining all that had to be done and arranging Lyft rides for me to and from the dearlership twice. I've always been happy with the service department. My car is not a Cadillac but and arranging Lyft rides for me to and from the dearlership twice. I've always been happy with the service department. My car is not a Cadillac but a GMC Acadia yet they always treat me like a Cadillac owner! More
by DANNYD1040
Employees Worked With
