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Colonial Ford of Marlboro
Marlboro, MA
1,315 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,315 reviews
Verified Customer
December 20, 2023
My problem was with Bluetooth audio which did not work. It evidently took 2 hours of system upgrades to correct the issue. The following day I had a hiccup however I was able to correct myself. I was im It evidently took 2 hours of system upgrades to correct the issue. The following day I had a hiccup however I was able to correct myself. I was impressed that the work on my car was done by an Assabet Valley vocational student ( mentored by a regular mechanic)r. The cost of $165 to walk through the door is the reason I don't have my Edge serviced on a regular basis by a dealership however I was very satisfied by courteous service I received when I really needed it. More
by Bill
Employees Worked With
December 19, 2023
Suzanne was very personable and my wait time was minimal . The one thing that bothers me is not receiving current promotional pricing for services unless I call out the special when scheduling especial . The one thing that bothers me is not receiving current promotional pricing for services unless I call out the special when scheduling especially since I purchased the vehicle from this dealership. I will be more mindful to call out the specials when scheduling. More
by WESTBORO62
Employees Worked With
December 18, 2023
Everyone, is professional and extremely courteous. Love the place. I was told exactly what needed to be done, and when the correct part came in, I was notified immediately and set up for service. Love the place. I was told exactly what needed to be done, and when the correct part came in, I was notified immediately and set up for service. More
by joeteti04
December 15, 2023
Jennifer was such a pleasure to communicate with. She facilitated by appointment seamlesly. THANK YOU Jennifer She facilitated by appointment seamlesly. THANK YOU Jennifer More
by CHANTAL.AARON
December 13, 2023
Since I bought my new used car through Colonial Ford, I have been taking it here for oil changes and have been pleased with the outcome each time. Thorough service and friendly service have been taking it here for oil changes and have been pleased with the outcome each time. Thorough service and friendly service More
by faithporcella
Employees Worked With
December 13, 2023
Customer service was excellent. Answered all questions and helped navigate the process of purchasing a pre-owned car with a trade-in. Very fair transaction purchasing an excellent c Answered all questions and helped navigate the process of purchasing a pre-owned car with a trade-in. Very fair transaction purchasing an excellent condition pre-owned vehicle. I highly recommend this dealership. More
by Carolyn S
December 11, 2023
Phil is the king of follow-up and explaining the work to be done and costs clearly. I trust Colonial. They always do right by me! be done and costs clearly. I trust Colonial. They always do right by me! More
by guycai3
Employees Worked With
December 09, 2023
Everyone makes you feel very comfortable. Roger did a great job understanding my needs and making sure they were met. Roger did a great job understanding my needs and making sure they were met. More
by mbgrossm2009
Employees Worked With
December 09, 2023
Simply the best! Easy to work with. Listens and responds to issues. Provides excellent feedback. Easy to work with. Listens and responds to issues. Provides excellent feedback. More
by g9_06_17
Employees Worked With
