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Colonial Ford of Marlboro

Marlboro, MA

4.8
1,315 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
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428 Maple St

Marlboro, MA

01752

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Showing 1,315 reviews

November 03, 2023

Found the truck i was looking for and Colonial Ford proved to be the right dealer. Roger welcomed me at the door and proved to be very pleasant, attentive and helpful with all my questions. During my More

by WALDEKPRO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Bhatty
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

Colonial Ford was great! They had the Maverick I wanted available on the lot and made the process as smooth as possible. Couldn’t be happier with my purchase. More

by patrickserven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Bhatty
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

pleasure doing business with people who know how to communicate with their customers, in person or either text or phone call follow up. More

by WMHOPPY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Fontaine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Silvio Ruisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Lima
1.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Bhatty
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ackerman
November 01, 2023

Great experience with this dealership and salesman Roger had my wheels painted black for me.Would buy from here again. More

by ctsteeves
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roger Bhatty
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2023

Best experience by far. Would not consider going to another. Friendly knowledgeable. Caring and considerate. More

by Bwebber66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2023

Professional service , keep you well updated on status of your vehicle. Very satisfied and would highly recommend More

by jmdurant788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2023

This place is a dump. An old building into which the owner has made no improvements. It’s old, dingy and dirty. The sales staff will just sit there and play on their phone More

by brat.burden
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
General Manager
Oct 30, 2023 -

Colonial Ford of Marlboro responded

HI, I'm the GM and let me give you my side. This Gentleman came into the showroom and rudely declined my Salesman's gesture to introduce himself by extending a friendly handshake, then went about inquiring about a Mach E which is an electric vehicle, of which we have many in stock. After picking the vehicle he may be interested and printing a window sticker to show what is equipped , The Salesman then politely asked if he shall bring the vehicle down from the lot and show it to the customer. The customer then grabbed the window sticker and wrote the figure 6550.00 which he referred to as the rebate available and asked what more can you offer me. I then proceeded to get the information and I approached the customer and introduced myself and I was rudely told he doesn't need to shake my hand, but I smiled and continue to explain the rebate on that particular modal was 4250.00 and the MSRP was the price I pay as well as the consumer and explained. I then told him that Ma. has an additional rebate up to 6500.00 he could take advantage of in which he got up said the dealership was old and dirty in which I proceeded to have enough and asked him to leave which he did. The truth of the matter is this man was rude from the start.

Oct 30, 2023 -

Colonial Ford of Marlboro responded

Also may I add this was witnessed by 3 of my staff as well as a customer who's comment to me was I should thrown him out a lot sooner .

October 30, 2023

Tough problem to diagnose on my F150 and Colonial Ford did a great job. Kept me informed along the way and got my truck back to me quickly and had me back on the road. Thank you to the Service team. More

by wsuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2023

So happy that I discovered this dealership. From Bob to Phil to Suzanne, I have been treated exceptionally well with my vehicles repair and upkeep. They are clear and concise with explaining a More

by WEPLOWDRIVEWAYS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2023

Roger was excellent -- super diligent and responsive. The dealership made it extremely easy for us to purchase our vehicle there! More

by amydimarzio
Recommend Dealer
Yes
Employees Worked With
Roger Bhatty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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